based on user reports and queries over the last 24 hours
Whatsapp outage statistics
During last hour where are reports about Whatsapp not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- In-app support: Settings > Help > Contact Us;
- Email support at support@whatsapp.com;
- Help Center at https://faq.whatsapp.com;
- Report issues through app (Settings > Help > Report a Problem);
- Twitter support at https://x.com/WhatsApp (general announcements);
- Submit request at https://www.whatsapp.com/contact;
- Community forum discussions for troubleshooting.
- X (Twitter) - https://x.com/WhatsApp;
- Facebook - https://www.facebook.com/WhatsApp;
- Instagram - https://www.instagram.com/whatsapp;
- Official Blog - https://blog.whatsapp.com;
- Help Center - https://faq.whatsapp.com;
- Official Website - https://www.whatsapp.com;
- Download page - https://www.whatsapp.com/download.
When WhatsApp experiences an outage, users may encounter connection errors, message delivery failures, or complete inability to access the service.
- Visit Meta status page for official service health updates;
- Try accessing through different devices (phone, web, desktop);
- Verify your internet connection is stable;
- Restart WhatsApp completely (force close and reopen);
- Check if other Meta services (Facebook, Instagram) are also down;
- Switch between Wi-Fi and mobile data to test connection;
- Wait 15-30 minutes during confirmed outages.
Message delivery issues include messages showing single grey tick, not delivering, or delays.
- Check your internet connection stability;
- Verify recipient hasn't blocked you (profile photo disappears);
- Check if recipient's phone is connected to internet;
- Force quit and restart WhatsApp app;
- Clear WhatsApp cache (Settings > Storage > Clear Cache);
- Check if phone has correct date and time settings;
- Disable battery optimization for WhatsApp;
- Try sending message via WhatsApp Web to test.
Call problems include dropped calls, poor quality, no audio/video, or connection failures.
- Check internet speed (minimum 1 Mbps for calls);
- Use Wi-Fi instead of mobile data for better quality;
- Close background apps consuming bandwidth;
- Grant microphone and camera permissions in phone settings;
- Update WhatsApp to latest version;
- Restart phone completely;
- Check if caller/recipient has stable connection;
- Disable VPN during calls if causing issues.
Web/desktop problems include QR code scan failures, session timeouts, or disconnections.
- Ensure phone and computer are on same Wi-Fi network;
- Check phone has active internet connection;
- Clear browser cache and cookies;
- Try different browser (Chrome works best);
- Update WhatsApp app on phone to latest version;
- Logout and login again on WhatsApp Web;
- Check if camera permissions are granted for QR scanning;
- Try WhatsApp Desktop app instead of web version.
Backup issues include backup failures, restore errors, or missing chat history.
- Check if sufficient cloud storage available (Google Drive/iCloud);
- Verify same phone number and Google/Apple account being used;
- Ensure stable internet connection during backup/restore;
- Check if backup exists in Google Drive/iCloud;
- Update WhatsApp to latest version before restoring;
- Allow WhatsApp permissions for storage access;
- Try backing up over Wi-Fi instead of mobile data;
- Wait 24 hours if recently changed phone numbers.
Media problems include images not loading, videos not playing, or file sending failures.
- Check if sufficient storage space available on phone;
- Enable auto-download in WhatsApp settings (Settings > Storage);
- Clear WhatsApp cache to free up space;
- Check if media visibility is enabled in settings;
- Verify internet connection is stable;
- Try downloading over Wi-Fi instead of mobile data;
- Check if sender's media has expired (30 days);
- Restart app and retry download.
Notification problems include missing alerts, delayed notifications, or silent messages.
- Enable notifications in phone settings for WhatsApp;
- Check notification settings within WhatsApp (Settings > Notifications);
- Disable battery optimization for WhatsApp;
- Check Do Not Disturb mode isn't enabled;
- Verify notification tone is not set to "None";
- Clear WhatsApp cache and restart app;
- Check if specific contact/group is muted;
- Reinstall WhatsApp if notifications completely stopped.
Verification issues include SMS code not arriving, code expiration, or registration failures.
- Wait up to 10 minutes for SMS to arrive;
- Check if phone number is entered correctly with country code;
- Try "Call me" option instead of SMS;
- Check if carrier is blocking SMS from WhatsApp;
- Ensure phone has good cellular signal;
- Disable call blocking apps temporarily;
- Try registering with different phone if available;
- Wait 12 hours before requesting new code if multiple attempts failed.
Group problems include invite link errors, admin permission issues, or group crashes.
- Check if you've reached maximum group limit;
- Verify invite link hasn't expired;
- Ask admin to send fresh invite link;
- Update WhatsApp to latest version;
- Check if group admin changed settings;
- Clear cache and restart WhatsApp;
- Verify phone number isn't blocked by group admin;
- Try joining via different device.
Status and privacy problems include statuses not appearing, view settings not saving, or profile issues.
- Check privacy settings (Settings > Privacy > Status);
- Verify contacts can see your status;
- Ensure status isn't set to "My contacts except...";
- Check if contact has hidden their status from you;
- Update WhatsApp to latest version;
- Refresh status page by pulling down;
- Clear cache and restart app;
- Check phone's date and time settings are correct.
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