Is Telegram down today?

How to Contact Telegram Technical Support?

- Submit issues through Settings > Ask a Question in the Telegram app;

- Report bugs via @BugBot for technical problems;

- Contact @RecoveryBot for account access issues;

- Email support at sms@telegram.org for SMS code delivery problems;

- Community support at https://t.me/TelegramTips;

- FAQ at telegram.org/faq.

Latest News and Current Information:

- X (Twitter) - https://x.com/telegram;

- Official Blog - https://telegram.org/blog;

- Telegram Channel - https://t.me/telegram;

- Status Updates - https://t.me/status;

- FAQ - https://telegram.org/faq;

- Support - https://telegram.org/support.

Telegram Outage: Service Unavailable or Connection Issues

When Telegram experiences an outage, users may encounter connection errors, message delivery failures, or complete inability to access the platform.

- Check Telegram's official status at https://t.me/status for real-time service health updates;

- Try switching between Wi-Fi and mobile data to rule out network-specific issues;

- Test connection using different Telegram clients (desktop, web, mobile);

- Check if your ISP or country has blocked Telegram servers;

- Use built-in proxy or VPN if Telegram is restricted in your region;

- Wait 15-30 minutes during confirmed outages as issues typically resolve quickly.

Message Delivery Problem: Messages Not Sending or Receiving

Message delivery issues manifest as stuck "sending" status, undelivered messages, or delayed notifications.

- Check your internet connection stability;

- Force close and restart the Telegram app completely;

- Clear Telegram cache (Settings > Data and Storage > Storage Usage > Clear Cache);

- Check if the recipient has blocked you or deleted their account;

- Disable battery optimization for Telegram to ensure background connectivity;

- Update Telegram to the latest version from official sources;

- Try sending messages from Telegram Web to isolate app-specific issues.

Media Upload Fault: Photos or Videos Not Uploading

Media upload failures include stuck uploads, compression errors, or files not sending.

- Check file size limits (2 GB for regular users, 4 GB for Premium);

- Ensure stable internet connection throughout the upload process;

- Compress large videos before uploading;

- Try uploading as file instead of media if automatic compression fails;

- Clear app cache and retry upload;

- Check available storage space on your device;

- Disable VPN temporarily if it's interfering with upload servers.

Login Authentication Issue: Can't Access Account or 2FA Problems

Authentication failures include code not arriving, invalid code errors, or account lockouts.

- Request login code via SMS instead of Telegram message;

- Wait 60 seconds before requesting a new verification code;

- Check if your phone number is correctly entered with country code;

- Disable two-step verification temporarily if you've forgotten the password;

- Use account recovery email if you can't access 2FA password;

- Contact @RecoveryBot if you've lost access to your account;

- Ensure SMS isn't blocked by carrier or spam filters.

Notification Problem: Not Receiving Message Alerts

Users may miss messages due to notifications not appearing or arriving late.

- Enable notifications in device settings for Telegram;

- Check notification settings within Telegram for specific chats;

- Disable battery optimization/power saving for Telegram app;

- Ensure "Do Not Disturb" mode isn't active on your device;

- Update Telegram app to fix known notification bugs;

- Re-login to refresh notification tokens;

- Check if notification sound/vibration is properly configured.

Call Quality Fault: Voice or Video Calls Dropping or Poor Quality

Call issues include audio/video lag, disconnections, or echo problems.

- Test internet speed (minimum 1 Mbps for voice, 2 Mbps for video);

- Switch to Wi-Fi or mobile data depending on which is more stable;

- Close bandwidth-heavy applications during calls;

- Enable "Use Less Data" option in call settings if on slow connection;

- Update Telegram to latest version for call improvements;

- Check microphone/camera permissions are granted;

- Use wired headphones to reduce echo feedback.