Is UPS down today?

How to Contact UPS Technical Support?

- Official Website at https://www.ups.com;

- Customer Service at https://www.ups.com/us/en/help-support-center.page;

- Track Shipments at https://www.ups.com/track;

- Find Locations at https://www.ups.com/dropoff;

- Country-specific contact available on website;

- Phone and chat support available.

Latest News and Current Information:

- Official Website - https://www.ups.com;

- Tracking Portal - https://www.ups.com/track;

- Service Alerts - https://www.ups.com/us/en/service-alerts.page;

- X (Twitter) - https://twitter.com/UPS;

- Facebook - https://www.facebook.com/ups;

- Instagram - https://www.instagram.com/ups;

- LinkedIn - https://www.linkedin.com/company/ups;

- YouTube - https://www.youtube.com/ups;

- Help Center - https://www.ups.com/us/en/help-support-center.page;

- Mobile Apps - Available on App Store and Google Play.

UPS Platform Outage: Tracking and Shipping Service Down

Service disruptions manifest as UPS website not loading, mobile app crashing, tracking system unavailable, shipment booking failing, or complete platform inaccessible.

- Check internet connection stable;

- Refresh browser or app page;

- Clear browser cache and cookies;

- Try different browser (Chrome/Firefox);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and mobile data;

- Restart mobile device completely;

- Contact customer service hotline alternatively.

Package Tracking Problem: Cannot Track UPS Shipment

Tracking issues include tracking number not found, status not updating, "invalid tracking number" error, delivery estimates missing, or scan events not displaying.

- Verify tracking number entered correctly;

- Wait 24 hours after shipment creation;

- Check tracking number format valid;

- Remove spaces and dashes;

- Try UPS mobile app;

- Check shipment actually picked up;

- Verify tracking with sender;

- Try InfoNotice number if applicable;

- Clear cookies and retry;

- Contact sender for confirmation.

Delivery Delay or Status Fault: UPS Package Not Arriving

Delivery problems include package delayed, delivery date changed, shipment stuck in transit, customs clearance pending, or "out for delivery" not updating.

- Check tracking for latest status;

- Verify delivery address correct;

- Look for exception notices;

- Check weather-related delays;

- Contact local UPS facility;

- Verify recipient available;

- Provide delivery preferences online;

- Check signature requirements;

- Request UPS Access Point pickup;

- Monitor tracking updates regularly.

Shipment Booking Issue: Cannot Create UPS Shipping Label

Booking problems include label generation failing, shipping quote unavailable, payment declined, address validation error, or UPS.com account login issues.

- Verify all required fields completed;

- Check payment method valid;

- Validate recipient address format;

- Try different UPS service level;

- Clear form and restart;

- Check package dimensions accurate;

- Verify weight within limits;

- Try alternative payment method;

- Login to UPS.com account;

- Contact customer support.

UPS Express Service Problem: Next Day Air Not Working

Express service issues include Next Day Air unavailable, 2nd Day Air failing, Saturday delivery blocked, or expedited options missing.

- Check service available to destination;

- Verify cut-off times for pickup;

- Confirm address serviceable;

- Check residential surcharges;

- Select correct express product;

- Verify account has service access;

- Schedule pickup before deadline;

- Check weekend delivery coverage;

- Confirm hazmat compliance;

- Contact sales for rates.

Customs or International Shipment Fault: Cross-border Delivery Issues

International problems include customs clearance stuck, duties unclear, documentation missing, commercial invoice required, or restricted items flagged.

- Provide complete customs documentation;

- Verify commercial invoice attached;

- Check harmonized tariff code;

- Declare goods value correctly;

- Verify recipient tax ID provided;

- Check import/export restrictions;

- Respond to customs brokers promptly;

- Pay duties online if needed;

- Provide additional documentation;

- Contact UPS international support.

Pickup or Collection Problem: UPS Pickup Not Scheduled

Pickup issues include collection not arriving, pickup request failing, driver not showing, time window unavailable, or scheduling system down.

- Schedule pickup online or by phone;

- Verify pickup address correct;

- Check ready time window;

- Ensure shipment ready for collection;

- Have shipping labels prepared;

- Call to confirm pickup;

- Check for pickup attempt notice;

- Reschedule if missed;

- Drop at UPS Store alternatively;

- Verify account pickup eligibility.

UPS Account or Login Fault: UPS.com Access Not Working

Account problems include login failing, password reset not working, registration error, account locked, or UPS My Choice not enrolling.

- Reset password via email link;

- Check username correct;

- Clear browser cookies completely;

- Verify account registration completed;

- Check email for verification link;

- Use correct login portal;

- Try different browser;

- Contact customer service;

- Check account not suspended;

- Verify business account credentials.

Mobile App Performance Issue: UPS App Running Slow

Performance problems include app lagging, crashes, features freezing, tracking not loading, or push notifications failing.

- Update app to latest version;

- Restart device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device storage available;

- Close background apps;

- Check internet connection speed;

- Verify device OS supported;

- Enable app permissions;

- Report bugs through feedback.

Proof of Delivery Problem: Cannot Access UPS POD

POD issues include delivery confirmation missing, signature not available, photo proof unavailable, POD download failing, or recipient details unclear.

- Wait 24-48 hours after delivery;

- Check tracking for confirmation;

- Request POD through UPS.com;

- Verify shipment actually delivered;

- Login to account for POD;

- Use tracking number to request;

- Contact delivery center directly;

- Check email for delivery notification;

- Request from sender if needed;

- Allow processing time for POD.

UPS My Choice or Redirect Fault: Delivery Management Issues

Delivery management problems include UPS My Choice enrollment failing, delivery redirect unavailable, UPS Access Point hold not working, or delivery alerts not sending.

- Verify UPS My Choice enrolled;

- Check service available for shipment;

- Request redirect before out for delivery;

- Verify Access Point location;

- Bring valid ID for pickup;

- Check redirect eligibility;

- Confirm location accepts packages;

- Allow processing time;

- Contact sender if restricted;

- Enable notification preferences.

UPS Store or Access Point Problem: Drop-off Location Issues

Location problems include store locator not working, Access Point unavailable, drop-off refused, hours incorrect, or service not offered.

- Verify location hours online;

- Call location before visiting;

- Check service availability;

- Bring prepaid label ready;

- Verify package meets requirements;

- Get drop-off receipt;

- Check location temporarily closed;

- Try alternative location;

- Verify Access Point enrollment;

- Contact location directly.