based on user reports and queries over the last 24 hours
Flightradar outage statistics
- Official Website at https://www.flightradar24.com;
- Support Center at https://www.flightradar24.com/contact-us;
- FAQ at https://www.flightradar24.com/faq;
- Submit ticket through website;
- Community Forum at https://www.flightradar24.com/forum;
- Email support available via contact form.
- Official Website - https://www.flightradar24.com;
- Blog - https://www.flightradar24.com/blog;
- X (Twitter) - https://twitter.com/flightradar24;
- Facebook - https://www.facebook.com/flightradar24;
- Instagram - https://www.instagram.com/flightradar24;
- YouTube - https://www.youtube.com/flightradar24;
- LinkedIn - https://www.linkedin.com/company/flightradar24;
- Help Center - https://www.flightradar24.com/faq;
- Mobile Apps - Available on App Store and Google Play;
- Status Updates - Check social media for service status.
Service disruptions manifest as Flightradar24 website not loading, mobile app crashing, live map unavailable, flight data not displaying, or complete platform inaccessible.
- Check internet connection stable;
- Refresh browser or app page;
- Clear browser cache and cookies;
- Try different browser (Chrome/Firefox);
- Disable VPN or proxy temporarily;
- Update app to latest version;
- Wait 15-30 minutes for recovery;
- Switch between WiFi and mobile data;
- Restart mobile device completely;
- Try alternative flight tracking service.
Tracking issues include flights not appearing, search returning no results, aircraft not showing on map, flight history unavailable, or data outdated.
- Verify flight number entered correctly;
- Check flight actually airborne currently;
- Try searching by registration number;
- Use airline ICAO code format;
- Check flight not blocked by airline;
- Verify aircraft equipped with ADS-B;
- Try alternative search parameters;
- Check flight route and time;
- Wait for data refresh cycle;
- Use airport departure/arrival search.
Map problems include blank screen, aircraft icons not showing, map tiles missing, zoom not working, or layers not loading.
- Refresh page or restart app;
- Clear browser cache completely;
- Disable hardware acceleration (web);
- Check JavaScript enabled in browser;
- Try different map layer option;
- Reduce map quality in settings;
- Disable browser extensions temporarily;
- Check firewall not blocking service;
- Try incognito/private browsing mode;
- Switch between 2D and 3D views.
Subscription issues include premium features unavailable, payment failing, subscription not activating, historical data blocked, or unlimited alerts failing.
- Verify subscription active in account;
- Check payment method valid;
- Restart app after subscribing;
- Log out and log back in;
- Verify purchase through app store;
- Check subscription renewal date;
- Restore purchases in app settings;
- Contact billing support team;
- Review subscription tier benefits;
- Check family sharing settings.
Performance problems include app lagging, crashes, freezing, slow loading times, or excessive battery drain.
- Update app to latest version;
- Restart device completely;
- Clear app cache and data;
- Reinstall app from store;
- Check device storage available;
- Close background apps;
- Reduce map detail settings;
- Disable 3D view if slow;
- Check device OS compatibility;
- Report performance issues.
Notification issues include flight alerts not arriving, push notifications failing, email alerts missing, scheduled alerts not triggering, or notification settings not saving.
- Enable push notifications in settings;
- Check device notification permissions;
- Verify email address correct;
- Test with different flight alert;
- Check alert limits not exceeded;
- Verify subscription includes alerts;
- Re-add alert if not working;
- Check Do Not Disturb mode;
- Verify internet connection active;
- Update notification preferences.
Search problems include airport not found, aircraft registration missing, airline search failing, route data unavailable, or airport details not loading.
- Use ICAO airport codes;
- Try IATA codes alternatively;
- Search by airport name fully;
- Verify aircraft registration format;
- Check spelling and spacing;
- Use airline ICAO designator;
- Try browsing airport list;
- Check data coverage area;
- Verify aircraft currently active;
- Report missing data to support.
Historical data problems include playback not loading, date selection failing, archived flights missing, timeline not working, or premium playback restricted.
- Verify subscription includes history;
- Check date within available range;
- Try different time period;
- Verify flight existed on date;
- Clear cache and retry;
- Check historical coverage area;
- Use calendar date selector;
- Verify flight number correct;
- Wait for data processing;
- Contact support for old data.
Advanced feature issues include 3D view not loading, augmented reality failing, cockpit view unavailable, weather layers missing, or satellite view not displaying.
- Check device supports 3D graphics;
- Verify subscription tier includes feature;
- Enable device location services;
- Grant camera permissions for AR;
- Update graphics drivers (desktop);
- Try different viewing angle;
- Reduce graphics quality settings;
- Check WebGL enabled (web);
- Restart app for 3D reset;
- Verify internet speed sufficient.
API problems include data feed not working, integration failing, API keys invalid, rate limits exceeded, or connection timeouts.
- Verify API key valid and active;
- Check API request format correct;
- Review rate limit allowances;
- Verify endpoint URL accurate;
- Check authentication credentials;
- Test with different parameters;
- Monitor API status page;
- Review API documentation;
- Check subscription tier limits;
- Contact developer support.
Account issues include login failing, password reset not working, registration error, account locked, or email verification pending.
- Reset password via email link;
- Check email for verification;
- Verify username/email correct;
- Clear cookies and retry;
- Check account not suspended;
- Use correct login method;
- Verify email not in spam;
- Try different device/browser;
- Check Caps Lock off;
- Contact account support.
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