Is FedEx down today?

How to Contact FedEx Technical Support?

- Official Website at https://www.fedex.com;

- Customer Support at https://www.fedex.com/en-us/customer-support.html;

- Track Shipments at https://www.fedex.com/en-us/tracking.html;

- Find Locations at https://www.fedex.com/en-us/find-location.html;

- Country-specific contact available on website;

- Online chat and phone support available.

Latest News and Current Information:

- Official Website - https://www.fedex.com;

- Tracking Portal - https://www.fedex.com/en-us/tracking.html;

- Service Alerts - https://www.fedex.com/en-us/service-news.html;

- X (Twitter) - https://twitter.com/FedEx;

- Facebook - https://www.facebook.com/FedEx;

- Instagram - https://www.instagram.com/fedex;

- LinkedIn - https://www.linkedin.com/company/fedex;

- YouTube - https://www.youtube.com/fedex;

- Help Center - https://www.fedex.com/en-us/customer-support.html;

- Mobile Apps - Available on App Store and Google Play.

FedEx Platform Outage: Tracking and Shipping Service Down

Service disruptions manifest as FedEx website not loading, mobile app crashing, tracking system unavailable, shipment booking failing, or complete platform inaccessible.

- Check internet connection stable;

- Refresh browser or app page;

- Clear browser cache and cookies;

- Try different browser (Chrome/Firefox);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and mobile data;

- Restart mobile device completely;

- Contact customer service hotline alternatively.

Package Tracking Problem: Cannot Track FedEx Shipment

Tracking issues include tracking number not found, status not updating, "no information available" error, delivery estimates missing, or scan events not showing.

- Verify tracking number entered correctly;

- Wait 24 hours after shipment creation;

- Check tracking number format valid;

- Remove spaces and dashes;

- Try FedEx mobile app;

- Check shipment actually picked up;

- Verify tracking with sender;

- Try door tag number if applicable;

- Clear cookies and retry;

- Contact sender for confirmation.

Delivery Delay or Status Fault: FedEx Package Not Arriving

Delivery problems include package delayed, delivery date changed, shipment stuck in transit, customs clearance pending, or "out for delivery" not progressing.

- Check tracking for latest updates;

- Verify delivery address correct;

- Look for delivery exception notices;

- Check weather-related delays;

- Contact local FedEx facility;

- Verify recipient availability;

- Provide delivery instructions online;

- Check for indirect signature required;

- Request hold at location;

- Monitor tracking regularly.

Shipment Booking Issue: Cannot Create FedEx Shipping Label

Booking problems include label generation failing, shipping quote unavailable, payment declined, address validation error, or FedEx account login issues.

- Verify all required fields completed;

- Check payment method valid;

- Validate recipient address format;

- Try different FedEx service;

- Clear form and restart;

- Check package dimensions accurate;

- Verify weight within limits;

- Try alternative payment method;

- Login to FedEx account;

- Contact customer support.

FedEx Express Service Problem: Overnight Shipping Not Working

Express service issues include priority overnight unavailable, standard overnight failing, Saturday delivery blocked, or expedited options missing.

- Check service available to destination;

- Verify cut-off times for pickup;

- Confirm address serviceable;

- Check residential vs commercial;

- Select correct express product;

- Verify account has service access;

- Schedule pickup before deadline;

- Check weekend delivery coverage;

- Confirm dangerous goods compliance;

- Contact sales for business rates.

Customs or International Shipment Fault: Cross-border Delivery Issues

International problems include customs clearance stuck, duties and taxes unclear, documentation missing, commercial invoice required, or prohibited items flagged.

- Provide complete customs documentation;

- Verify commercial invoice attached;

- Check harmonized code accuracy;

- Declare goods value correctly;

- Verify recipient tax ID provided;

- Check import/export restrictions;

- Respond to customs requests promptly;

- Pay duties online if required;

- Provide additional documentation;

- Contact international support.

Pickup or Collection Problem: FedEx Pickup Not Scheduled

Pickup issues include collection not arriving, pickup request failing, driver not showing, time slot unavailable, or scheduling system down.

- Schedule pickup online or by phone;

- Verify pickup address correct;

- Check pickup ready time window;

- Ensure shipment ready for collection;

- Have shipping documents prepared;

- Call to confirm pickup;

- Check for pickup attempt notice;

- Reschedule if missed;

- Drop at FedEx location alternatively;

- Verify account pickup eligibility.

FedEx Account or Login Fault: fedex.com Access Not Working

Account problems include login failing, password reset not working, registration error, account locked, or FedEx Delivery Manager not activating.

- Reset password via email link;

- Check username/email correct;

- Clear browser cookies completely;

- Verify account registration completed;

- Check email for verification link;

- Use correct login portal;

- Try different browser;

- Contact customer service;

- Check account not suspended;

- Verify company account credentials.

Mobile App Performance Issue: FedEx App Running Slow

Performance problems include app lagging, crashes, features freezing, tracking not loading, or notifications failing.

- Update app to latest version;

- Restart device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device storage available;

- Close background apps;

- Check internet connection speed;

- Verify device OS supported;

- Enable app permissions;

- Report bugs through feedback.

Proof of Delivery Problem: Cannot Access FedEx POD

POD issues include delivery confirmation missing, signature not available, photo proof unavailable, POD download failing, or recipient name unclear.

- Wait 24-48 hours after delivery;

- Check tracking for confirmation;

- Request POD through website;

- Verify shipment actually delivered;

- Login to FedEx account for POD;

- Use tracking number to request;

- Contact delivery station directly;

- Check email for delivery notification;

- Request from sender if needed;

- Allow processing time for POD.

Hold at Location or Redirect Fault: FedEx Delivery Manager Issues

Delivery management problems include hold at location failing, delivery redirect unavailable, vacation hold not working, or authorized recipient not saving.

- Verify FedEx Delivery Manager enrolled;

- Check service available for shipment;

- Request hold before out for delivery;

- Verify location accepts holds;

- Bring valid ID for pickup;

- Check redirect eligibility;

- Confirm hold location hours;

- Allow processing time;

- Contact sender if restricted;

- Try through mobile app.