Is Uber down today?

How to Contact Uber Technical Support?

- Uber Help Center at https://help.uber.com;

- In-app support (tap account icon > Help);

- Lost item support at https://help.uber.com/riders/article/i-left-an-item-in-the-vehicle;

- Report safety issue at https://help.uber.com/riders/article/report-a-safety-incident;

- Twitter support at https://twitter.com/Uber_Support;

- Contact forms available through app.

Latest News and Current Information:

- Official Website - https://www.uber.com;

- Help Center - https://help.uber.com;

- Uber Blog - https://www.uber.com/blog;

- X (Twitter) - https://twitter.com/Uber;

- Support Twitter - https://twitter.com/Uber_Support;

- Facebook - https://www.facebook.com/uber;

- Instagram - https://www.instagram.com/uber;

- LinkedIn - https://www.linkedin.com/company/uber-com;

- YouTube - https://www.youtube.com/uber;

- Mobile Apps - Available on App Store and Google Play.

Uber Platform Outage: Ride-Hailing App Service Down

Service disruptions manifest as Uber app not loading, website unavailable, ride requests failing, driver matching stuck, or complete platform inaccessible.

- Check internet connection stable;

- Refresh app or browser page;

- Clear app cache and data;

- Try different browser (Chrome/Firefox);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and mobile data;

- Restart mobile device completely;

- Try alternative ride service.

Ride Request Problem: Cannot Book Uber Rides

Booking issues include ride request failing, no drivers available, payment declined, pickup location wrong, or confirmation not received.

- Verify payment method valid;

- Check card not expired/blocked;

- Try alternative payment method;

- Set correct pickup location;

- Wait for driver availability;

- Adjust pickup pin accurately;

- Check surge pricing acceptance;

- Try different ride type;

- Enable location services;

- Screenshot any error messages.

Uber Account Login Fault: Cannot Access Profile

Login problems include password incorrect, account locked, app not recognizing credentials, profile inaccessible, or two-factor authentication failing.

- Reset password via email link;

- Check email for verification code;

- Verify phone number correct;

- Try alternative login method;

- Clear app cache completely;

- Check account not suspended;

- Wait if temporarily locked;

- Reinstall app and retry;

- Verify SMS code received;

- Contact Uber support.

Driver Tracking Issue: Cannot See Uber Driver Location

Tracking problems include driver location frozen, ETA incorrect, "finding driver" stuck, map not updating, or driver going wrong way.

- Refresh app to update tracking;

- Check internet connection stable;

- Enable location services;

- Contact driver through app;

- Wait for driver acceptance;

- Verify pickup address correct;

- Check for navigation issues;

- Allow time for driver arrival;

- Cancel and rebook if needed;

- Monitor push notifications.

Payment or Billing Problem: Uber Charge Incorrect or Disputed

Billing issues include overcharged, duplicate charges, wrong fare amount, refund not processing, or unknown charges appearing.

- Review trip receipt carefully;

- Check for surge pricing applied;

- Verify route taken by driver;

- Contact support for fare review;

- Allow 3-7 days for refund;

- Dispute charge through app;

- Keep all trip confirmations;

- Check for tolls and fees;

- Request fare adjustment;

- Document all communications.

Ride Not Arriving Problem: Uber Driver Cancelled or No-Show

Arrival issues include driver not arriving, ride cancelled by driver, excessive delays, driver unresponsive, or pickup location confusion.

- Track driver in app real-time;

- Contact driver through app call/chat;

- Verify pickup location clearly marked;

- Wait at visible pickup spot;

- Check driver contact attempts;

- Cancel and request new ride;

- Report driver no-show;

- Request cancellation fee waiver;

- Adjust pickup location if confusing;

- Move to safer pickup area.

Uber Eats Order Fault: Food Delivery Not Working

Food delivery issues include order failing, restaurant unavailable, delivery not arriving, wrong items delivered, or payment problems.

- Verify restaurant open and accepting;

- Check delivery address correct;

- Track order in real-time;

- Contact delivery person through app;

- Wait for preparation time;

- Report missing or wrong items;

- Request refund for issues;

- Check minimum order met;

- Contact restaurant if needed;

- Take photos of wrong items.

Promo Code or Discount Issue: Uber Promotion Not Applying

Promotion problems include promo code invalid, discount not applied, "code expired" error, referral credit missing, or first ride bonus failing.

- Check promo code expiration date;

- Verify terms and conditions met;

- Apply code before requesting ride;

- Try one promo at a time;

- Check code not already used;

- Verify minimum fare requirements;

- Enter code exactly as shown;

- Remove and re-add code;

- Check geographic restrictions;

- Contact support for valid codes.

Driver Rating or Safety Issue: Problems with Uber Driver Behavior

Driver concerns include unsafe driving, unprofessional behavior, wrong route taken, uncleanliness, or policy violations.

- Rate driver honestly after trip;

- Report safety concerns immediately;

- Document incidents with details;

- Use in-app emergency button if needed;

- Share trip details with trusted contact;

- Request different driver next time;

- Report vehicle condition issues;

- Contact support for serious problems;

- Review trip route in app;

- Don't share personal information.

Uber Pass Subscription Fault: Membership Benefits Not Working

Subscription problems include Uber Pass not active, benefits not applying, savings not showing, renewal failing, or cancellation issues.

- Verify subscription active in account;

- Check payment method valid;

- Restart app after subscription;

- Verify benefits applied to trip;

- Check order meets Pass criteria;

- Review subscription terms;

- Allow time for activation;

- Contact support for billing issues;

- Check renewal date;

- Cancel through app settings.

Location or GPS Problem: Cannot Set Pickup or Destination

Location issues include GPS not working, address not found, pin placement wrong, location services denied, or map not loading.

- Enable location services on device;

- Grant location permissions to app;

- Enter full address manually;

- Move pin to exact location;

- Check GPS signal strength;

- Try searching by landmark;

- Verify address format correct;

- Use current location option;

- Add saved places for frequent spots;

- Contact driver with instructions.

Mobile App Crash Problem: Uber App Keeps Freezing

App stability issues include frequent crashes, freezing, slow performance, features not responding, or loading errors.

- Update app to latest version;

- Restart mobile device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device OS version supported;

- Verify storage space available;

- Enable required app permissions;

- Test on different network;

- Use website as alternative;

- Report crashes through app store.