Is DHL down today?

How to Contact DHL Technical Support?

- Official Website at https://www.dhl.com;

- Customer Service at https://www.dhl.com/global-en/home/contact.html;

- Track Shipments at https://www.dhl.com/global-en/home/tracking.html;

- Country-specific contact numbers available on website;

- MyDHL+ Portal at https://mydhl.express.dhl;

- Submit inquiry through online forms.

Latest News and Current Information:

- Official Website - https://www.dhl.com;

- Tracking Portal - https://www.dhl.com/global-en/home/tracking.html;

- Service Updates - https://www.dhl.com/global-en/home/service-updates.html;

- X (Twitter) - https://twitter.com/DHLglobal;

- Facebook - https://www.facebook.com/DHL;

- Instagram - https://www.instagram.com/dhl;

- LinkedIn - https://www.linkedin.com/company/dhl;

- YouTube - https://www.youtube.com/dhl;

- Help Center - https://www.dhl.com/global-en/home/contact.html;

- Mobile Apps - Available on App Store and Google Play.

DHL Platform Outage: Tracking and Shipping Service Down

Service disruptions manifest as DHL website not loading, mobile app crashing, tracking system unavailable, shipment booking failing, or complete platform inaccessible.

- Check internet connection stable;

- Refresh browser or app page;

- Clear browser cache and cookies;

- Try different browser (Chrome/Firefox);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and mobile data;

- Restart mobile device completely;

- Contact customer service hotline alternatively.

Package Tracking Problem: Cannot Track DHL Shipment

Tracking issues include tracking number not found, status not updating, "no information available" error, delivery estimates missing, or scan events not showing.

- Verify tracking number entered correctly;

- Wait 24 hours after shipment creation;

- Check tracking number format valid;

- Remove spaces from tracking number;

- Try tracking on mobile app;

- Check shipment actually dispatched;

- Verify tracking with sender;

- Try international tracking portal;

- Clear cookies and retry;

- Contact sender for confirmation.

Delivery Delay or Status Fault: DHL Package Not Arriving

Delivery problems include package delayed, delivery date changed, shipment stuck in transit, customs clearance pending, or "out for delivery" stuck.

- Check tracking for latest updates;

- Verify delivery address correct;

- Look for delivery attempt notice;

- Check customs documentation required;

- Contact local DHL service center;

- Verify recipient availability;

- Check for weather-related delays;

- Provide additional delivery instructions;

- Request redelivery if missed;

- Monitor tracking regularly.

Shipment Booking Issue: Cannot Create DHL Shipping Label

Booking problems include label generation failing, shipping quote unavailable, payment declined, address validation error, or account login issues.

- Verify all required fields completed;

- Check payment method valid;

- Validate recipient address format;

- Try different shipping service;

- Clear form and restart;

- Check package dimensions accurate;

- Verify weight within limits;

- Try alternative payment method;

- Use MyDHL+ account login;

- Contact sales for business accounts.

DHL Express Service Problem: Priority Shipping Not Working

Express service issues include overnight delivery unavailable, time-definite service failing, Saturday delivery blocked, or expedited options missing.

- Check service available to destination;

- Verify cut-off times for pickup;

- Confirm address serviceable;

- Check customs requirements met;

- Select correct express product;

- Verify account has express access;

- Schedule pickup before deadline;

- Check weekend delivery coverage;

- Confirm dangerous goods restrictions;

- Contact express sales team.

Customs or International Shipment Fault: Cross-border Delivery Issues

International problems include customs clearance stuck, duties and taxes unclear, documentation missing, prohibited items flagged, or invoice required.

- Provide complete customs documentation;

- Verify commercial invoice attached;

- Check HS code accuracy;

- Declare goods value correctly;

- Verify recipient tax ID provided;

- Check import restrictions;

- Respond to customs requests promptly;

- Pay duties and taxes online;

- Provide additional documentation;

- Contact customs brokerage team.

Pickup or Collection Problem: DHL Pickup Not Scheduled

Pickup issues include collection not arriving, pickup request failing, driver not showing, time slot unavailable, or scheduling system down.

- Schedule pickup 24 hours advance;

- Verify pickup address correct;

- Check pickup time window;

- Ensure shipment ready for collection;

- Have shipping documents prepared;

- Call to confirm pickup;

- Check for pickup attempt notice;

- Reschedule if missed;

- Drop at service point alternatively;

- Verify account pickup eligibility.

DHL Account or Login Fault: MyDHL+ Access Not Working

Account problems include login failing, password reset not working, registration error, account locked, or profile updates not saving.

- Reset password via email link;

- Check username/email correct;

- Clear browser cookies;

- Verify account activation completed;

- Check email for verification;

- Use correct login portal;

- Try different browser;

- Contact customer service;

- Check account not suspended;

- Verify company account access.

Mobile App Performance Issue: DHL App Running Slow

Performance problems include app lagging, crashes, features freezing, tracking not loading, or excessive battery drain.

- Update app to latest version;

- Restart device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device storage available;

- Close background apps;

- Check internet connection speed;

- Verify device OS supported;

- Disable battery optimization;

- Report bugs through feedback.

Proof of Delivery Problem: Cannot Access DHL POD

POD issues include delivery confirmation missing, signature not available, photo proof unavailable, POD download failing, or recipient details unclear.

- Wait 24 hours after delivery;

- Check tracking for confirmation;

- Request POD through customer service;

- Verify shipment actually delivered;

- Check spam folder for email;

- Use tracking number to request;

- Contact delivery depot directly;

- Check MyDHL+ account dashboard;

- Request from sender if needed;

- Allow processing time for POD.

Invoice or Billing Problem: DHL Charges Incorrect

Billing issues include unexpected charges, invoice discrepancies, payment failing, refund not processing, or account statement errors.

- Review invoice details carefully;

- Check for fuel surcharges applied;

- Verify dimensional weight calculations;

- Contact billing department;

- Request invoice explanation;

- Dispute charges in writing;

- Keep shipment documentation;

- Check for customs fees included;

- Request corrected invoice;

- Allow time for refund processing.