based on user reports and queries over the last 24 hours
ClubHouse outage statistics
- In-app support through Settings > Support;
- Help Center at help.clubhouse.com;
- Email support@clubhouse.com;
- X (Twitter) @Clubhouse for updates;
- Submit feedback within app;
- Community guidelines at clubhouse.com/guidelines.
- Official Website - https://www.clubhouse.com;
- X (Twitter) - https://twitter.com/Clubhouse;
- Instagram - @clubhouse official;
- Blog - blog.clubhouse.com;
- App Store - iOS app updates;
- Google Play - Android app;
- Help Center - help.clubhouse.com.
Service disruptions manifest as Clubhouse app not opening, rooms not loading, audio not connecting, or complete platform unavailability.
- Check Clubhouse social media for maintenance updates;
- Restart Clubhouse app completely;
- Verify stable internet connection (WiFi/cellular);
- Update Clubhouse to latest version;
- Wait 15-30 minutes during server maintenance;
- Clear app cache in device settings;
- Restart smartphone or device;
- Switch between WiFi and mobile data;
- Check App Store/Play Store for updates;
- Monitor official channels for status.
Room connectivity issues include "room full" errors, audio not connecting, unable to enter rooms, or kicked out unexpectedly.
- Check internet connection strong and stable;
- Verify room not at capacity limit;
- Refresh room by leaving and rejoining;
- Grant microphone permissions to app;
- Check device volume turned up;
- Verify not blocked by room moderator;
- Try joining different room to test;
- Check speaker/listener limits not reached;
- Close other apps using microphone;
- Restart app and retry joining.
Audio transmission problems include mic not working when on stage, muted unexpectedly, others can't hear you, or "raise hand" not working.
- Grant microphone permissions in iOS/Android settings;
- Check physical mute switch on device;
- Verify moderator gave you speaking privilege;
- Raise hand and wait for stage invitation;
- Check microphone not used by another app;
- Test mic in device settings first;
- Verify Bluetooth headset connected properly;
- Check app permissions not restricted;
- Restart app to reset audio;
- Try wired headphones if wireless failing.
Account creation problems include waitlist stuck, phone number not accepted, verification code not arriving, or invitation not working.
- Verify phone number entered with correct country code;
- Check SMS can receive messages from abroad;
- Wait for verification code (may take minutes);
- Request new code if first didn't arrive;
- Check invitation link valid and not expired;
- Verify waitlist status in app;
- Try different phone number if blocked;
- Check carrier not blocking verification SMS;
- Verify device supports Clubhouse (iOS 13+/Android 8+);
- Contact support about waitlist status.
Alert issues include no notifications for rooms, friend alerts missing, scheduled room reminders not firing, or sounds not playing.
- Enable notifications in device settings;
- Check Clubhouse notification preferences;
- Verify "Do Not Disturb" mode disabled;
- Grant notification permissions to app;
- Check battery optimization not restricting app;
- Verify notification settings per room type;
- Test by following active speaker;
- Check scheduled room reminders enabled;
- Toggle notification settings off/on;
- Reinstall app if notifications broken.
Profile management problems include bio not saving, photo not uploading, username change failing, or social links not adding.
- Check username meets platform requirements;
- Verify profile photo meets size/format limits;
- Ensure bio within character limit;
- Check Instagram/Twitter properly linked;
- Try editing one field at a time;
- Verify internet connection stable during save;
- Check not using prohibited words in bio;
- Update app to latest version;
- Log out and back in to refresh;
- Clear cache and retry editing.
Social connection issues include follow button not working, followers not displaying, following list missing, or mutual connections wrong.
- Check internet connection stable;
- Verify user account not private/restricted;
- Refresh profile by closing and reopening;
- Check not at following limit;
- Verify account not shadow-banned;
- Try following from different location;
- Check user not blocked you;
- Update app to latest version;
- Log out and log back in;
- Report bug if persistent issue.
Room management problems include unable to create room, scheduled rooms not starting, co-host invites failing, or room settings not saving.
- Verify stable internet connection;
- Check account privileges allow room creation;
- Try creating open room vs closed;
- Verify co-hosts have app updated;
- Schedule room at least 30 minutes ahead;
- Check calendar permissions granted;
- Test creating instant room first;
- Verify topic/title meets guidelines;
- Update app before scheduling;
- Contact support for persistent issues.
Club functionality problems include clubs not appearing, cannot join clubs, membership requests pending forever, or club feed empty.
- Check internet connection stable;
- Verify club still active and not deleted;
- Refresh clubs list by pulling down;
- Check membership request not rejected;
- Verify meeting club requirements;
- Try searching club by name again;
- Check invited by valid club member;
- Update app to latest version;
- Review club rules and guidelines;
- Contact club admin about access.
Replay feature issues include recordings not saving, replays not playing, download failing, or replay option missing.
- Verify room moderator enabled replay recording;
- Check replay feature available for room type;
- Wait 24-48 hours for replay processing;
- Verify stable internet for replay download;
- Check storage space sufficient on device;
- Update app to version supporting replays;
- Verify replay not expired (30-day limit);
- Check replay sharing permissions;
- Try playing on different device;
- Contact moderator about replay availability.
Search functionality problems include search not working, results not loading, room discovery broken, or people search failing.
- Check internet connection stable;
- Type exact username or room name;
- Try different search keywords;
- Refresh search by closing and reopening;
- Check filters not too restrictive;
- Verify users/rooms actually exist;
- Update app to latest version;
- Clear search history and retry;
- Try browsing categories instead;
- Check account not restricted from search.
Audio quality problems include choppy sound, voices cutting out, echo, static, or latency issues.
- Switch to stronger WiFi network;
- Close bandwidth-heavy apps;
- Move closer to WiFi router;
- Try cellular data instead of WiFi;
- Check internet speed sufficient (1+ Mbps);
- Reduce number of active apps;
- Restart router if connection unstable;
- Use wired headphones for better quality;
- Leave and rejoin room to reconnect;
- Check other participants' audio quality.
Privacy control issues include blocking not preventing contact, unblock not working, blocked users still visible, or report function failing.
- Block user from their profile page;
- Verify block list updated in settings;
- Check blocked user can't see your activity;
- Unblock and re-block if feature stuck;
- Report users violating community guidelines;
- Review privacy settings thoroughly;
- Check blocked users can't join your rooms;
- Verify followers list privacy settings;
- Contact support about harassment;
- Screenshot evidence before reporting.
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