Is Line down today?

How to Contact LINE Technical Support?

- In-app support: Settings > Help > Contact Us;

- Help Center at https://help.line.me;

- Report problems through Problem Report form in settings;

- Submit inquiry at https://contact-cc.line.me;

- Check FAQ at https://help.line.me/line;

- Community discussions for troubleshooting;

- Regional support varies by country (check local LINE page).

Latest News and Current Information:

- X (Twitter) - https://x.com/LINE;

- X (Twitter Japan) - https://x.com/LINE_jp;

- Facebook - https://www.facebook.com/LINE;

- Instagram - https://www.instagram.com/line_official;

- Official Blog - https://official-blog.line.me;

- Help Center - https://help.line.me;

- Official Website - https://line.me;

- LINE Corporation - https://linecorp.com.

LINE Outage: Service Unavailable or Connection Issues

When LINE experiences an outage, users may encounter connection errors, message delivery failures, or complete inability to access the service.

- Visit LINE's official Twitter/X for service announcements;

- Try accessing through different devices (phone, tablet, PC);

- Verify your internet connection is stable;

- Restart LINE app completely (force close and reopen);

- Check if other internet services are working properly;

- Switch between Wi-Fi and mobile data to test connection;

- Wait 15-30 minutes during confirmed outages.

Message Delivery Problem: Messages Not Sending or Delayed

Message delivery issues include messages stuck on sending, not delivering, or significant delays.

- Check your internet connection stability;

- Verify recipient hasn't blocked you (profile becomes inaccessible);

- Force quit and restart LINE app;

- Clear LINE cache (Settings > Chats > Delete data);

- Check if phone has correct date and time settings;

- Verify LINE has necessary permissions enabled;

- Try sending message via LINE desktop/web version;

- Reinstall LINE app if persistent issues occur.

Call Quality Fault: Poor Audio/Video or Calls Not Connecting

Call problems include dropped calls, poor quality, no audio/video, or connection failures.

- Check internet speed (minimum 1 Mbps for voice, 3 Mbps for video);

- Use Wi-Fi instead of mobile data for better quality;

- Close background apps consuming bandwidth;

- Grant microphone and camera permissions in phone settings;

- Update LINE to latest version;

- Restart phone completely;

- Check if caller/recipient has stable connection;

- Disable VPN during calls if causing issues.

Login or Authentication Issue: Cannot Sign In or Verification Problems

Authentication failures include login errors, verification code issues, or account access problems.

- Check if phone number or email is entered correctly;

- Wait up to 10 minutes for verification code SMS;

- Try "Login with QR code" option instead;

- Check if phone number is still active and receiving SMS;

- Verify email spam folder for verification messages;

- Clear app cache before attempting login;

- Try logging in via different device;

- Contact LINE support if account was locked.

Backup or Chat History Problem: Cannot Backup or Restore Chats

Backup issues include backup failures, restore errors, or missing chat history.

- Check if sufficient cloud storage available (Google Drive/iCloud);

- Verify same phone number and account being used;

- Ensure stable internet connection during backup/restore;

- Update LINE to latest version before restoring;

- Allow LINE permissions for storage access;

- Try backing up over Wi-Fi instead of mobile data;

- Check if backup exists in Google Drive/iCloud;

- Wait up to 24 hours if recently changed devices.

Sticker or Theme Fault: Purchased Items Not Appearing

Sticker and theme problems include items not downloading, missing purchases, or display errors.

- Restart LINE app completely;

- Check "Purchased" section in Sticker Shop or Theme Shop;

- Re-download stickers/themes from purchased items;

- Verify purchase completed in transaction history;

- Check internet connection stability;

- Clear LINE cache and restart app;

- Sign out and sign back into LINE account;

- Contact LINE support for missing paid items.

Notification Issue: Not Receiving Message Alerts

Notification problems include missing alerts, delayed notifications, or silent messages.

- Enable notifications in phone settings for LINE;

- Check notification settings within LINE (Settings > Notifications);

- Disable battery optimization for LINE app;

- Check Do Not Disturb mode isn't enabled;

- Verify notification sounds are not set to "None";

- Clear LINE cache and restart app;

- Check if specific chat is muted;

- Reinstall LINE if notifications completely stopped.

Photo or Media Problem: Images/Videos Not Loading or Sending

Media issues include photos not loading, videos not playing, or file sending failures.

- Check if sufficient storage space available on device;

- Enable auto-download in LINE settings (Settings > Photos and videos);

- Clear LINE cache to free up space;

- Verify internet connection is stable;

- Try sending over Wi-Fi instead of mobile data;

- Check if media storage period has expired (typically 14 days);

- Reduce photo quality in settings if upload fails;

- Restart app and retry download/upload.

LINE Pay or Wallet Issue: Payment Problems or Transaction Failures

LINE Pay problems include payment failures, balance not updating, or transaction errors.

- Check if payment method is valid and has sufficient funds;

- Verify LINE Pay is available in your region;

- Update LINE app to latest version;

- Check transaction history in LINE Pay section;

- Wait up to 24 hours for transactions to process;

- Verify bank account or card is properly linked;

- Check if merchant accepts LINE Pay;

- Contact LINE Pay support for failed transactions.

Group Chat Fault: Cannot Create, Join, or Manage Groups

Group problems include invite link errors, member limit issues, or group crashes.

- Check if group has reached member limit (500 members);

- Verify invite link hasn't expired (ask admin for new one);

- Update LINE to latest version;

- Clear cache and restart app;

- Check if you've been removed from group;

- Verify internet connection when joining;

- Try joining via QR code instead of link;

- Contact group admin to re-invite you.

LINE Desktop/PC Problem: Cannot Login or Sync Issues

Desktop version issues include QR code scanning failures, sync problems, or session timeouts.

- Ensure phone and PC are on same Wi-Fi network for QR scan;

- Check phone has active internet connection;

- Update LINE desktop app to latest version;

- Try email login instead of QR code;

- Allow auto-login in settings for convenience;

- Clear LINE desktop cache and restart;

- Check firewall allows LINE connections;

- Reinstall LINE desktop app if persistent issues.

Official Account or Service Issue: Businesses Not Responding

Official account problems include automated replies not working or service unavailable.

- Check if official account is still active;

- Verify you haven't been blocked by account;

- Check business hours for human support;

- Try accessing service through LINE app instead of chat;

- Clear chat history with account and start fresh;

- Check if service requires additional verification;

- Look for alternative contact methods on business website;

- Report inactive official accounts to LINE.