Is Viber down today?

How to Contact Viber Technical Support?

- Help Center at help.viber.com;

- In-app support through Settings > Help;

- Contact form on official website;

- Email support for account issues;

- Community forum for user discussions;

- Social media channels for updates.

Latest News and Current Information:

- Official Website - https://www.viber.com;

- Viber Blog - viber.com/blog;

- X (Twitter) - @Viber for updates;

- Facebook - facebook.com/viber;

- Instagram - @viber official account;

- App Store/Google Play - Latest versions;

- Help Center - help.viber.com.

Viber Outage: Messaging Service Unavailable or Not Responding

Service disruptions manifest as Viber app not opening, messages not sending, calls failing, or complete platform unavailability.

- Check Viber status on official social media channels;

- Restart Viber app completely;

- Verify stable internet connection (WiFi/mobile data);

- Check Viber servers operational;

- Update Viber to latest version;

- Wait 15-30 minutes during maintenance;

- Clear app cache in settings;

- Restart smartphone or device;

- Switch between WiFi and cellular data;

- Monitor Viber support channels for updates.

Message Delivery Problem: Viber Messages Not Sending or Receiving

Messaging issues include messages stuck sending, not delivered, received late, or "waiting for network" error.

- Check internet connection stable and active;

- Verify recipient not blocked you;

- Toggle airplane mode on/off to reconnect;

- Check message not too large (file size);

- Verify phone number registered correctly;

- Sync contacts to update user status;

- Check recipient has Viber installed;

- Clear conversation cache and retry;

- Verify not restricted by admin in groups;

- Wait for recipient to come online.

Voice or Video Call Fault: Viber Calls Not Connecting

Call connectivity problems include calls not going through, poor audio quality, video freezing, or call dropping frequently.

- Check strong internet connection (WiFi preferred);

- Grant microphone/camera permissions to Viber;

- Verify recipient available and online;

- Close bandwidth-heavy apps during call;

- Check device volume not muted;

- Test with voice call before video;

- Verify firewall not blocking Viber calls;

- Update Viber to latest version;

- Restart device and retry call;

- Try different network (WiFi/4G/5G).

Activation or Registration Issue: Cannot Activate Viber Account

Account setup problems include activation code not arriving, phone number not accepted, registration failing, or verification errors.

- Verify phone number entered correctly with country code;

- Check SMS/call option for verification code;

- Wait few minutes before requesting new code;

- Ensure strong cellular signal for SMS;

- Check phone can receive SMS from abroad;

- Verify number not already registered;

- Try activation via phone call option;

- Check carrier not blocking verification messages;

- Disable call-blocking apps temporarily;

- Contact Viber support for activation help.

Synchronization Problem: Contacts or Messages Not Syncing

Sync issues include contacts missing, messages not appearing across devices, chat history lost, or backup not restoring.

- Enable contact sync in Viber settings;

- Grant contacts permission to app;

- Check iCloud/Google sync enabled;

- Verify using same account on all devices;

- Trigger manual sync in settings;

- Check backup enabled and recent;

- Restore from backup if data missing;

- Verify internet connection during sync;

- Log out and log back in;

- Reinstall Viber and restore backup.

Notification Issue: Viber Alerts Not Working or Delayed

Alert problems include no notifications received, sounds not playing, delayed alerts, or vibration not working.

- Enable notifications in device settings;

- Check Viber notification settings configured;

- Verify "Do Not Disturb" mode disabled;

- Check battery optimization not restricting Viber;

- Grant notification permissions to app;

- Verify notification sounds selected;

- Check specific chat notifications not muted;

- Test with test message to yourself;

- Restart device to refresh notifications;

- Reinstall app if notifications broken.

Group Chat Problem: Viber Communities or Groups Not Working

Group functionality issues include cannot create groups, messages not sending in groups, removed unexpectedly, or admin features unavailable.

- Check internet connection stable;

- Verify not removed by group admin;

- Check group member limit not exceeded;

- Verify admin permissions for settings;

- Refresh group by leaving and rejoining;

- Check group not deactivated by creator;

- Verify not muted or restricted in group;

- Update Viber to support group features;

- Check group invite link not expired;

- Contact group admin about issues.

Viber Out Calling Fault: International Calls Not Working

VoIP calling problems include Viber Out calls failing, credits not deducting, call quality poor, or numbers not connecting.

- Check sufficient Viber Out credits purchased;

- Verify destination number format correct;

- Check country code included in number;

- Test credit balance in account;

- Verify number not blacklisted;

- Check destination supports Viber Out;

- Try different payment method for credits;

- Verify strong internet connection;

- Check call rates for destination;

- Contact billing support for credit issues.

Media or File Sharing Issue: Photos/Videos Not Sending

Attachment problems include images not uploading, videos stuck sending, files too large error, or media not downloading.

- Check file size within Viber limits (200MB);

- Verify strong internet connection;

- Compress large videos before sending;

- Check storage space available on device;

- Grant storage permissions to Viber;

- Try sending smaller file first;

- Check recipient storage not full;

- Verify media format supported;

- Clear cache and retry upload;

- Use alternative method for large files.

Desktop or Web Version Problem: Viber PC/Mac Not Working

Desktop application issues include QR code not scanning, messages not syncing, calls not working, or desktop app crashing.

- Scan QR code with mobile Viber app;

- Verify phone and computer on same network;

- Check desktop app updated to latest version;

- Verify mobile Viber activated first;

- Keep mobile app running for desktop sync;

- Check firewall not blocking Viber;

- Log out and rescan QR code;

- Verify computer meets system requirements;

- Clear desktop app cache;

- Reinstall desktop application.

Privacy or Security Concern: Account Compromised or Suspicious Activity

Security issues include unauthorized access, spam messages from account, contacts receiving strange messages, or account hacked.

- Change Viber PIN code immediately;

- Deactivate account on old devices;

- Review active sessions in settings;

- Enable two-factor authentication if available;

- Check for suspicious login attempts;

- Scan device for malware;

- Notify contacts if account compromised;

- Report suspicious activity to Viber;

- Review privacy settings thoroughly;

- Change associated email password.

Sticker or Chatbot Problem: Features Not Loading

Additional feature issues include sticker packs not downloading, chatbots not responding, Viber services unavailable, or marketplace not loading.

- Check internet connection stable;

- Verify sufficient storage for stickers;

- Update Viber to latest version;

- Clear app cache and retry;

- Check chatbot service operational;

- Try different sticker pack to test;

- Verify region supports feature;

- Restart app after downloading stickers;

- Check payment method for purchases;

- Contact specific service for chatbot issues.