Is Signal down today?

How to Contact Signal Technical Support?

- Signal Support at support.signal.org;

- Community forum at community.signalusers.org;

- Submit feedback through app (Settings > Help);

- Twitter updates at https://x.com/signalapp;

- GitHub for technical issues at https://github.com/signalapp;

- Email support@signal.org for critical issues;

- Check documentation at support.signal.org.

Latest News and Current Information:

- X (Twitter) - https://x.com/signalapp;

- Instagram - https://www.instagram.com/signal_app;

- Official Blog - https://signal.org/blog;

- Official Website - https://signal.org;

- Support Center - https://support.signal.org;

- GitHub - https://github.com/signalapp;

- Community Forum - https://community.signalusers.org.

Signal Outage: Service Unavailable or Connection Issues

When Signal experiences an outage, users may encounter message delivery failures, calling errors, or inability to connect to servers.

- Check Signal status on Twitter at https://x.com/signalapp;

- Try accessing through different devices;

- Verify internet connection is stable;

- Switch between Wi-Fi and mobile data;

- Restart Signal app completely;

- Check if widespread issue reported online;

- Wait 15-30 minutes during confirmed outages.

Message Sending Problem: Messages Not Delivering or Stuck

Message delivery issues include messages stuck on "Sending," checkmarks not appearing, or failed deliveries.

- Check internet connection stability;

- Verify recipient has Signal installed;

- Enable "Allow background data" for Signal;

- Disable battery optimization for Signal;

- Clear app cache and retry;

- Force quit and restart app;

- Check if recipient blocked you;

- Try sending to different contact to test.

Registration or Verification Issue: Cannot Verify Phone Number

Registration problems include SMS code not arriving, verification failing, or phone number errors.

- Wait few minutes for SMS delivery;

- Request code via phone call instead;

- Check phone number entered correctly with country code;

- Verify SIM card is active;

- Try registering on different device;

- Check if number previously registered;

- Disable Wi-Fi calling temporarily;

- Contact carrier if SMS blocking active.

Connection Fault: Cannot Connect to Signal Servers

Connection problems include "connecting" message, network errors, or timeout issues.

- Check internet connection working properly;

- Switch between Wi-Fi and mobile data;

- Disable VPN temporarily;

- Allow Signal through firewall settings;

- Check date and time settings are correct;

- Restart router and modem;

- Reinstall Signal app if persistent;

- Try accessing from different network.

Call or Video Problem: Calls Not Connecting or Poor Quality

Calling issues include calls failing, dropped calls, poor audio/video quality, or echo.

- Check internet speed (minimum 1 Mbps for calls);

- Use Wi-Fi instead of mobile data;

- Close bandwidth-heavy applications;

- Grant microphone and camera permissions;

- Test with different contact;

- Reduce background noise;

- Check device volume settings;

- Disable Bluetooth if causing issues.

Notification Fault: Not Receiving Message Alerts

Notification problems include missing alerts, delayed notifications, or no sound.

- Enable notifications in phone settings for Signal;

- Check Signal notification settings in app;

- Disable battery optimization for Signal;

- Turn off Do Not Disturb mode;

- Check notification channels enabled (Android);

- Grant notification permissions;

- Reinstall app if notifications stopped;

- Check specific chat notification settings.

Media Download or Upload Issue: Photos/Videos Not Sending

Media problems include images not uploading, videos not downloading, or quality issues.

- Check internet connection is stable;

- Enable auto-download in Signal settings;

- Reduce media file size if too large;

- Grant storage permissions to Signal;

- Clear app cache and retry;

- Check available storage space;

- Try uploading different media format;

- Download media manually if auto-download off.

Backup or Restore Problem: Backup Failed or Restore Issues

Backup issues include backup creation errors, restore failures, or missing chat history.

- Enable local backups in Signal settings;

- Check sufficient storage space available;

- Verify backup location accessible;

- Use same phone number for restore;

- Grant storage permissions;

- Wait for backup to complete fully;

- Transfer backup file manually if needed;

- Note: Signal backups are local, not cloud-based.

Group Chat Fault: Cannot Create or Join Groups

Group problems include group creation errors, unable to add members, or group not loading.

- Check internet connection;

- Verify all members have Signal installed;

- Check if group link expired;

- Update Signal to latest version;

- Leave and rejoin group;

- Check if admin removed you;

- Try creating new group;

- Verify contact numbers correct.

Desktop App Issue: Signal Desktop Not Syncing or Connecting

Desktop problems include app not linking, messages not syncing, or connection errors.

- Scan QR code properly from phone;

- Check both devices on same network;

- Update Signal Desktop to latest version;

- Relink desktop app completely;

- Allow Signal through desktop firewall;

- Check phone has active internet;

- Restart both phone and desktop apps;

- Verify date/time settings correct.