Is Open Router AI down today?

How to Contact OpenRouter Technical Support?

- OpenRouter Discord at discord.gg/fVHjAUV (primary support channel);

- Documentation at openrouter.ai/docs;

- Email support at help@openrouter.ai;

- GitHub issues at github.com/OpenRouterTeam/openrouter-runner;

- Status page at status.openrouter.ai;

- Community discussions on Discord;

- Check FAQ at openrouter.ai/docs/faq.

Latest News and Current Information:

- X (Twitter) - https://x.com/OpenRouterAI;

- Discord Community - https://discord.gg/fVHjAUV;

- GitHub - https://github.com/OpenRouterTeam;

- Official Website - https://openrouter.ai;

- Documentation - https://openrouter.ai/docs;

- Status Page - https://status.openrouter.ai;

- API Dashboard - https://openrouter.ai/dashboard;

- Models List - https://openrouter.ai/models.

OpenRouter Outage: Service Unavailable or API Connection Issues

When OpenRouter experiences an outage, users may encounter API errors, model unavailability, or connection timeouts.

- Check OpenRouter status at status.openrouter.ai;

- Monitor official Discord for outage announcements;

- Verify internet connection is stable;

- Try different API endpoint if available;

- Check specific model availability;

- Review OpenRouter status page for updates;

- Wait 15-30 minutes during confirmed outages.

API Request Problem: Requests Failing or Timeout Errors

API request issues include 500/502 errors, timeout failures, or rate limit exceeded.

- Check API key is valid and active;

- Verify request format follows documentation;

- Review rate limits in account dashboard;

- Add proper error handling and retries;

- Check if specific model is available;

- Reduce request payload size;

- Implement exponential backoff;

- Monitor usage to avoid limits.

Authentication Fault: API Key Not Working or Authorization Errors

Authentication problems include 401/403 errors, invalid key messages, or permission denied.

- Verify API key copied correctly without spaces;

- Check API key hasn't expired;

- Ensure key has proper permissions;

- Regenerate API key if compromised;

- Check Authorization header format correct;

- Verify account is active and funded;

- Review API key scope and access;

- Test with fresh API key.

Model Availability Issue: Specific Model Not Accessible or Returning Errors

Model problems include model not found, unavailable errors, or unexpected responses.

- Check model ID spelling is correct;

- Verify model currently available on platform;

- Review model status on OpenRouter dashboard;

- Try alternative similar model;

- Check if model deprecated or removed;

- Verify model supports your request type;

- Check provider upstream status;

- Review model-specific limitations.

Billing or Credits Problem: Credits Not Deducting or Balance Issues

Billing issues include payment failures, credits not updating, or unexpected charges.

- Check account balance in dashboard;

- Verify payment method is valid;

- Review usage logs for accuracy;

- Add credits if balance insufficient;

- Check for pending transactions;

- Review pricing per model used;

- Contact support for billing disputes;

- Set up usage alerts and limits.

Response Quality Fault: Poor Outputs or Inconsistent Results

Response problems include low-quality outputs, inconsistent results, or truncated responses.

- Adjust temperature and other parameters;

- Try different model for comparison;

- Check prompt formatting and clarity;

- Verify max_tokens setting appropriate;

- Review model capabilities and limitations;

- Test with simplified prompts;

- Check if model context window exceeded;

- Compare results across multiple requests.

Rate Limiting Issue: Too Many Requests or Throttling Errors

Rate limit problems include 429 errors, request throttling, or quota exceeded.

- Implement rate limiting in your code;

- Add delays between requests;

- Use exponential backoff strategy;

- Check current rate limits in docs;

- Upgrade plan for higher limits;

- Batch requests when possible;

- Monitor usage in real-time;

- Implement request queuing system.

Integration or SDK Problem: Library Not Working or Connection Errors

Integration issues include SDK errors, connection failures, or library compatibility.

- Update OpenRouter SDK to latest version;

- Check SDK documentation for changes;

- Verify dependencies installed correctly;

- Test with official code examples;

- Check network connectivity and firewalls;

- Review SDK configuration settings;

- Try direct API calls to isolate issue;

- Check for SDK-specific error messages.

Streaming or Real-time Fault: Streaming Responses Not Working

Streaming problems include stream interruptions, partial responses, or connection drops.

- Enable streaming parameter in request;

- Handle stream events properly in code;

- Check network stability during stream;

- Implement reconnection logic;

- Verify SSE handling is correct;

- Test with smaller requests first;

- Check timeout settings;

- Monitor for connection interruptions.

Model Selection Issue: Choosing Optimal Model or Performance Problems

Model selection problems include unclear pricing, performance vs cost tradeoffs, or model comparison.

- Review model comparison on OpenRouter docs;

- Test multiple models for your use case;

- Check pricing per model on dashboard;

- Use model routing features;

- Consider speed vs quality tradeoffs;

- Review model benchmarks and capabilities;

- Start with cheaper models for testing;

- Monitor cost per request.