Is Chai AI down today?

How to Contact Chai AI Technical Support?

- In-app support through settings menu;

- Email support at support@chai.ml;

- Discord community for user assistance;

- Help Center at chai.ml/help;

- FAQ section within the app;

- Reddit community r/ChaiApp;

- Submit feedback through app;

- Report bugs via in-app option.

Latest News and Current Information:

- Discord - https://discord.gg/chai (official community);

- Reddit - https://www.reddit.com/r/ChaiApp;

- X (Twitter) - https://x.com/chai_app;

- Instagram - https://www.instagram.com/chai_app;

- Official Website - https://chai.ml;

- App Store - https://apps.apple.com/app/chai;

- Google Play - https://play.google.com/store/apps/details?id=ai.chai.app;

- Creator Platform - https://chai.ml/create;

- Blog/Updates - Check website for latest news.

Chai AI Outage: Service Unavailable or Connection Issues

When Chai AI experiences an outage, users may encounter app not loading, chat interface freezing, or complete inability to access the platform.

- Check Chai AI status on official social media;

- Try accessing through different devices;

- Verify internet connection is stable;

- Clear app cache and data;

- Restart Chai AI app completely;

- Switch between Wi-Fi and mobile data;

- Wait 15-30 minutes during confirmed outages;

- Check if issue is regional or global.

Login or Account Problem: Cannot Sign In or Authentication Errors

Authentication problems include login failures, password reset issues, or account access errors.

- Verify email and password are correct;

- Use "Forgot Password" feature on login screen;

- Check email for password reset link;

- Clear app cache before login;

- Try different device;

- Check spam folder for verification emails;

- Verify email address confirmed;

- Try logging in via Google if linked;

- Reinstall app and retry;

- Contact support for locked accounts.

Chat or Conversation Fault: Messages Not Sending or Bot Not Responding

Chat problems include messages not sending, bot responses delayed, or conversation errors.

- Check internet connection stable;

- Restart Chai AI app;

- Clear app cache and data;

- Try different bot character;

- Start new conversation thread;

- Check if bot is active;

- Verify message within character limits;

- Force close and reopen app;

- Update app to latest version;

- Wait and retry if servers busy.

Bot Creation Issue: Cannot Create or Edit Bots

Bot creation problems include creation failures, editing errors, or save issues.

- Verify all required fields filled;

- Check bot description length limits;

- Review content guidelines compliance;

- Clear app cache and retry;

- Update app to latest version;

- Save draft frequently during creation;

- Avoid special characters in names;

- Verify personality parameters set correctly;

- Check example dialogues formatted properly;

- Restart app and retry.

Response Quality Problem: Poor Bot Responses or Inconsistent Behavior

Response problems include low-quality outputs, out-of-character replies, or repetitive answers.

- Provide more context in messages;

- Adjust bot definition if creator;

- Try regenerating response (swipe);

- Start new conversation for fresh context;

- Rate responses to improve quality;

- Check bot personality settings;

- Use more detailed and specific prompts;

- Edit bot greeting message;

- Try different conversation approach;

- Report problematic bots to developers.

Search or Discovery Fault: Cannot Find Bots or Characters

Search problems include no results, bots not found, or search errors.

- Check spelling of bot name;

- Try different search keywords;

- Browse category sections;

- Clear search history and cache;

- Explore trending or popular tabs;

- Try broader search terms;

- Check if bot is published publicly;

- Update app to latest version;

- Restart app completely;

- Use filters for better results.

Subscription or Premium Issue: Premium Features Not Working

Subscription problems include premium access errors, payment failures, or features unavailable.

- Verify subscription is active;

- Check payment method is valid;

- Review subscription status in settings;

- Restore purchases in app settings;

- Wait 24-48 hours after payment;

- Clear cache and restart app;

- Log out and back in;

- Check billing confirmation email;

- Verify correct app store account;

- Contact billing support.

Message Limit Problem: Running Out of Messages or Credits

Message limit issues include reaching daily cap, credit depletion, or usage restrictions.

- Check remaining message credits;

- Wait for daily reset time;

- Purchase additional credits if needed;

- Upgrade to premium subscription;

- Review message usage in settings;

- Use messages more efficiently;

- Check if unlimited messaging available;

- Verify subscription tier benefits;

- Earn free messages through activities;

- Contact support for incorrect limits.

Content Filter or Moderation Fault: Messages Blocked or Warnings

Content filtering problems include messages blocked, inappropriate content warnings, or moderation errors.

- Review community guidelines carefully;

- Rephrase message appropriately;

- Avoid prohibited content topics;

- Check bot content settings;

- Start new conversation;

- Report false positives to support;

- Use appropriate language;

- Adjust conversation direction;

- Verify message intent clear;

- Contact support for appeals.

Mobile App Fault: Chai AI App Crashing or Not Working

Mobile app problems include crashes, freezing, slow performance, or features unavailable.

- Update Chai AI app to latest version;

- Clear app cache and data completely;

- Check phone storage space available;

- Restart phone completely;

- Reinstall Chai AI app;

- Grant all necessary app permissions;

- Check internet connection stable;

- Disable battery optimization for Chai;

- Check OS compatibility requirements;

- Report crash logs to developers.

Chat History Issue: Conversations Lost or Not Saving

History problems include conversations disappearing, not loading, or sync errors.

- Check chat history in app settings;

- Verify chats not manually deleted;

- Clear cache carefully (may delete history);

- Log out and back in;

- Check cloud sync enabled;

- Try pulling down to refresh history;

- Verify account synced properly;

- Export important chats if possible;

- Contact support for lost data;

- Check device storage available.

Bot Availability Problem: Favorite Bots Missing or Unavailable

Bot availability issues include bots disappearing, removed from platform, or access errors.

- Check if bot deleted by creator;

- Search for bot by exact name;

- Review bot moderation status;

- Check if bot violates new guidelines;

- Try accessing from different account;

- Clear app cache and search again;

- Check bot creator's profile;

- Browse similar bot alternatives;

- Contact support about missing bots;

- Check platform announcements.

Performance or Speed Fault: Slow Responses or Lag

Performance problems include slow bot responses, app lag, or timeout errors.

- Check internet connection speed;

- Close other apps running background;

- Clear app cache completely;

- Restart device;

- Disable unnecessary notifications;

- Use Wi-Fi instead of mobile data;

- Try during off-peak hours;

- Reduce message complexity;

- Update app to latest version;

- Report persistent performance issues.

Notification Problem: Not Receiving Notifications or Alerts

Notification issues include missing alerts, delayed notifications, or settings not working.

- Enable notifications in app settings;

- Grant notification permissions on device;

- Check phone notification settings;

- Clear app cache and restart;

- Verify not in Do Not Disturb mode;

- Disable battery optimization for Chai;

- Reinstall app to reset notifications;

- Check notification preferences per bot;

- Update app to latest version;

- Verify account settings correct.