based on user reports and queries over the last 24 hours
Character AI outage statistics
During last hour where are reports about Character AI not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- Submit feedback through in-app/in-site feedback form;
- Email support at support@character.ai;
- Join official Discord server for community support;
- Report bugs through help center at character.ai/help;
- Check FAQ section at character.ai/help;
- Community discussions on Reddit r/CharacterAI;
- Use in-app help chat feature if available.
- X (Twitter) - https://x.com/character_ai;
- Official Blog - https://blog.character.ai;
- Discord - https://discord.gg/characterai (check official site);
- Reddit - https://www.reddit.com/r/CharacterAI;
- Official Website - https://character.ai;
- Help Center - https://character.ai/help;
- Status updates typically posted on X/Twitter and Discord.
When Character.AI experiences an outage, users may encounter connection errors, blank pages, or complete inability to access the platform.
- Visit Character.AI's official Twitter/X for service announcements;
- Try accessing through different browsers or devices;
- Verify your internet connection is stable;
- Clear browser cache and cookies completely;
- Try accessing in incognito/private browsing mode;
- Check mobile app if web version isn't working;
- Wait 30-60 minutes during confirmed outages.
Chat issues include AI not generating responses, extremely slow replies, or messages appearing stuck.
- Refresh the page and retry sending your message;
- Start a new chat if current conversation is unresponsive;
- Clear browser cache and restart the conversation;
- Try switching between web and mobile app;
- Check if you've hit daily message limit;
- Wait during high traffic periods (evenings/weekends);
- Reduce message length if sending very long prompts;
- Log out and log back in to refresh session.
Search problems include characters not appearing, search not working, or character pages not loading.
- Clear search filters and try again;
- Refresh the page completely;
- Try searching with different keywords or tags;
- Check if character was deleted or made private;
- Clear browser cache to refresh character database;
- Try browsing categories instead of searching;
- Use mobile app if web search isn't working;
- Wait if database is updating during maintenance.
Authentication failures include login errors, "session expired" messages, or password issues.
- Clear browser cookies and cache before logging in;
- Try "Forgot Password" to reset credentials;
- Check email spam folder for verification messages;
- Verify email address is correctly entered;
- Try logging in from different browser or device;
- Disable browser extensions during login;
- Check if account was suspended for ToS violations;
- Use Google/Apple sign-in if password login fails.
Character creation issues include saving failures, images not uploading, or character settings not applying.
- Ensure character name doesn't violate content policies;
- Reduce character description length if too long;
- Compress character avatar to smaller file size;
- Use supported image formats (JPG, PNG);
- Save draft frequently while creating;
- Try creating through mobile app instead of web;
- Check if you've reached character creation limit;
- Avoid special characters in character name.
History issues include lost conversations, messages not appearing, or chat history deleted.
- Refresh page to reload chat history;
- Check if conversation was accidentally archived;
- Clear cache and restart browser;
- Try accessing from different device;
- Check "Chats" section for hidden conversations;
- Verify you're logged into correct account;
- Export important chats as backup when possible;
- Contact support if critical conversations are missing.
Filter problems include legitimate messages being rejected or overly restrictive content filtering.
- Rephrase message to avoid flagged words;
- Check character settings for content restrictions;
- Review Character.AI community guidelines;
- Try different phrasing while maintaining context;
- Start new conversation if filter is overly sensitive;
- Report false positives through feedback;
- Use alternative character with different settings;
- Avoid roleplay scenarios that trigger filters.
Image issues include avatar failures, generated images not appearing, or image upload errors.
- Check if image generation feature is available in your region;
- Refresh page to reload images;
- Clear browser cache for image data;
- Reduce image size before uploading;
- Use supported formats (JPG, PNG, WebP);
- Try uploading from different device;
- Check internet connection stability;
- Wait if image servers are experiencing high load.
Performance problems include slow page loads, delayed responses, or app freezing.
- Clear browser cache and cookies;
- Disable unnecessary browser extensions;
- Close other tabs consuming resources;
- Update mobile app to latest version;
- Restart device completely;
- Use lighter browser (Chrome, Edge) for better performance;
- Check device has sufficient storage available;
- Reduce number of active conversations.
Mobile-specific issues include app crashes, features not available, or sync problems.
- Update Character.AI app to latest version;
- Clear app cache and data in device settings;
- Restart device completely;
- Reinstall app if persistent crashes occur;
- Check if device OS meets minimum requirements;
- Verify sufficient storage space available;
- Try web version if app is malfunctioning;
- Check app permissions in device settings.
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