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How to Contact DeepSeek Technical Support?

- Through the support form at platform.deepseek.com/support;

- Via email at support@deepseek.com;

- Through GitHub issues for SDK-specific problems;

- Check documentation at platform.deepseek.com/docs;

- Community Discord server (link available on official website).

Latest News and Current Information:

- X - https://x.com/deepseek_ai;

- GitHub - https://github.com/deepseek-ai;

- Official Website - https://www.deepseek.com;

- Platform Documentation - https://platform.deepseek.com;

- API Status - https://status.deepseek.com (check for current availability).

DeepSeek API Connection and Authentication Issues

- Verify API key is valid and correctly copied from dashboard.deepseek.com

- Ensure API key is properly formatted in authorization header as "Bearer YOUR_API_KEY"

- Check you're using correct endpoint: https://api.deepseek.com

- Verify IP address is whitelisted if restrictions are enabled

- Test connection with simple curl request to isolate issues

- Check firewall or corporate proxy blocking API access

DeepSeek API Rate Limiting and Quota Problems

- Monitor current usage in DeepSeek dashboard

- Implement exponential backoff when receiving 429 errors

- Check account tier limits (requests per minute/day)

- Cache responses to reduce redundant API calls

- Review rate limit headers in API responses

- Upgrade account tier if consistently hitting limits

DeepSeek Model Response Timeout and Slow Performance

- Reduce max_tokens parameter to decrease generation time

- Use streaming mode (stream=true) for faster responses

- Check if prompt is excessively long or complex

- Implement timeout handling (recommended 60-120 seconds)

- Test during off-peak hours to determine if load-related

- Consider lighter models for simpler tasks

DeepSeek API Error Codes and Failed Requests

- Parse error messages - they indicate specific issues

- Handle 400 errors by validating request format

- Verify model name spelling (deepseek-chat, deepseek-coder)

- Ensure JSON payload is properly formatted

- Implement retry logic for 500-series server errors

- Check content doesn't violate usage policies

DeepSeek Billing and Payment Issues

- Verify payment method is valid with sufficient balance

- Check for failed payment notifications in email

- Review billing history in account dashboard

- Ensure billing address matches payment records

- Try alternative payment methods

- Check if international transactions are enabled

DeepSeek Model Output Quality Problems

- Adjust temperature parameter (lower = focused, higher = creative)

- Refine prompts to be more specific and structured

- Use system messages to set context effectively

- Try different models for your use case

- Provide few-shot examples in prompts

- Adjust top_p, frequency_penalty, or presence_penalty parameters

DeepSeek Dashboard Access Problems

- Clear browser cache and cookies for dashboard.deepseek.com

- Try incognito/private browsing mode

- Reset password if credentials fail

- Disable VPN if experiencing regional issues

- Try different browser to isolate problems

- Verify email address is confirmed

DeepSeek API Integration and SDK Issues

- Use latest version of official SDK or library

- Check SDK documentation for breaking changes

- Verify dependencies are properly installed

- Test with official API examples first

- Implement proper error handling for all calls

- Use OpenAI-compatible SDKs as DeepSeek supports the format