Is Microsoft Teams down today?

How to Contact Microsoft Teams Technical Support?

- Microsoft Support at support.microsoft.com/teams;

- In-app help via Help button in Teams;

- Microsoft 365 Admin Center for admins;

- Submit feedback via Help > Give Feedback;

- Community forums at techcommunity.microsoft.com;

- Contact IT admin for organization-specific issues.

Latest News and Current Information:

- Official Website - https://www.microsoft.com/teams;

- Microsoft 365 Status - https://status.office.com;

- X (Twitter) - https://twitter.com/MicrosoftTeams;

- X (Twitter) - https://twitter.com/MSFT365Status;

- Blog - https://techcommunity.microsoft.com/t5/microsoft-teams-blog/bg-p/MicrosoftTeamsBlog;

- Support - https://support.microsoft.com/teams;

- Roadmap - microsoft.com/microsoft-365/roadmap;

- Download - teams.microsoft.com/downloads.

Microsoft Teams Outage: Collaboration Platform Service Unavailable

Service disruptions manifest as Teams not loading, unable to connect, messages not sending, or complete platform unavailability.

- Check Microsoft 365 Status at status.office.com;

- Restart Teams app completely;

- Verify stable internet connection active;

- Clear Teams cache from settings;

- Update Teams to latest version;

- Wait 15-30 minutes during maintenance;

- Try Teams web version at teams.microsoft.com;

- Check corporate network/VPN connection;

- Sign out and sign back in;

- Monitor @MSFT365Status on X for updates.

Meeting or Video Call Problem: Teams Meetings Not Connecting

Call connectivity issues include cannot join meetings, video freezing, audio dropping, black screen, or "connecting" stuck.

- Grant camera/microphone permissions to Teams;

- Check internet bandwidth sufficient (1.5+ Mbps);

- Test audio/video in device settings first;

- Join via browser if desktop app failing;

- Close bandwidth-heavy applications;

- Try phone audio if computer audio fails;

- Verify meeting link valid and not expired;

- Check firewall not blocking Teams ports;

- Update graphics and audio drivers;

- Restart device and rejoin meeting.

Chat or Messaging Fault: Messages Not Sending in Teams

Messaging problems include messages stuck sending, not delivered, delayed significantly, or chat history missing.

- Check internet connection stable;

- Verify Teams syncing properly;

- Clear Teams cache and restart app;

- Check recipient not blocked/deleted;

- Try sending in different chat to test;

- Verify message within size limits;

- Check tenant not experiencing issues;

- Sign out and sign back in;

- Update Teams to latest version;

- Try web version if desktop failing.

Audio or Microphone Issue: Cannot Be Heard in Teams Calls

Sound input problems include microphone not working, muted unexpectedly, echoing, or others can't hear you.

- Check correct microphone selected in settings;

- Verify microphone not muted in Teams;

- Grant microphone permissions to Teams;

- Test microphone in device settings;

- Check physical mute button on headset;

- Close other apps using microphone;

- Disable microphone enhancements in Windows;

- Try different audio device;

- Check device drivers updated;

- Restart Teams audio subsystem.

Screen Sharing or Presentation Problem: Cannot Share Screen

Screen sharing issues include sharing not starting, black screen visible, controls not working, or permission denied.

- Grant screen recording permissions to Teams;

- Select correct window/desktop to share;

- Check presenting in correct meeting window;

- Verify not restricted by admin policy;

- Close confidential apps before sharing;

- Try "Share system audio" option;

- Check graphics drivers updated;

- Disable hardware acceleration in settings;

- Verify bandwidth sufficient for sharing;

- Restart Teams and rejoin meeting.

Login or Authentication Fault: Cannot Sign In to Teams

Authentication problems include login failing, MFA errors, password rejected, SSO issues, or account locked.

- Verify Microsoft 365 credentials correct;

- Complete multi-factor authentication properly;

- Check account not disabled by admin;

- Clear browser cache and cookies;

- Try signing in at office.com first;

- Verify organization subscription active;

- Check password not expired;

- Contact IT admin for account issues;

- Try different browser or device;

- Reset password via password reset portal.

File Sharing or OneDrive Issue: Cannot Upload or Access Files

File management problems include uploads failing, files not syncing, SharePoint errors, or download issues.

- Check file size within Teams limits (250GB);

- Verify OneDrive/SharePoint syncing properly;

- Check sufficient storage in OneDrive;

- Try uploading smaller file to test;

- Verify channel permissions allow uploads;

- Check file not blocked by admin policy;

- Clear Teams and OneDrive cache;

- Verify stable internet during upload;

- Try uploading via SharePoint directly;

- Contact admin about storage limits.

Notification or Alert Problem: Teams Notifications Not Working

Alert issues include no notifications received, delayed alerts, banner not showing, or sounds not playing.

- Enable notifications in Windows/Mac settings;

- Check Teams notification preferences configured;

- Verify "Do Not Disturb" not active;

- Check Focus Assist not blocking (Windows);

- Grant notification permissions to Teams;

- Review channel-specific notification settings;

- Check notification filters not too restrictive;

- Verify notification schedule settings;

- Test with @mention in chat;

- Restart Teams to refresh notifications.

Calendar or Scheduling Issue: Teams Calendar Not Syncing

Calendar problems include meetings not appearing, scheduling conflicts, invites not sending, or Outlook sync failing.

- Check Outlook calendar syncing properly;

- Verify Exchange Online connection active;

- Grant calendar permissions to Teams;

- Refresh calendar view manually;

- Check timezone settings correct;

- Verify meeting organizer permissions;

- Try scheduling from Outlook directly;

- Check calendar not in offline mode;

- Clear Teams cache and restart;

- Contact admin about Exchange issues.

App or Integration Problem: Teams Apps Not Working

Integration issues include tabs not loading, bots not responding, connectors failing, or third-party apps broken.

- Check app installed for team/organization;

- Verify app permissions granted correctly;

- Refresh app tab or remove and re-add;

- Check app not disabled by admin;

- Verify third-party service operational;

- Try different browser if web version;

- Check app updated to latest version;

- Review app configuration settings;

- Clear browser cache for web apps;

- Contact app vendor for support.

Call Quality or Connection Issue: Poor Audio/Video in MS Teams

Quality problems include choppy audio, blurry video, lag, echo, or frequent disconnections.

- Check internet speed (4+ Mbps recommended);

- Close bandwidth-intensive applications;

- Switch to wired connection if possible;

- Lower video quality in settings;

- Turn off video to save bandwidth;

- Check network congestion or VPN issues;

- Verify QoS settings configured properly;

- Disable background blur/effects;

- Restart router and modem;

- Run Network Assessment Tool.

Mobile App Malfunction: Teams Mobile Not Working Properly

Mobile application problems include app crashing, sync issues, calls failing, or notifications missing.

- Update Teams mobile app to latest version;

- Clear app cache and data;

- Restart smartphone completely;

- Check sufficient storage space;

- Verify background data allowed for Teams;

- Disable battery optimization for Teams;

- Check mobile data/WiFi connection stable;

- Grant all necessary permissions;

- Reinstall app from official store;

- Check device OS compatibility.

Presence or Status Problem: Teams Status Not Updating

Presence issues include status stuck, showing incorrect availability, not syncing, or "Away" when active.

- Manually set status in Teams;

- Check Outlook calendar affecting status;

- Verify presence settings in Teams;

- Clear Teams cache and restart;

- Check status timeout settings;

- Disable "Reset status" automation if unwanted;

- Verify PowerToys not affecting presence;

- Check third-party apps not interfering;

- Sign out and back in to refresh;

- Contact admin about presence policies.

Recording or Transcription Fault: Meeting Recording Not Working

Recording issues include recording button greyed out, recording not starting, playback failing, or transcription unavailable.

- Verify recording permissions enabled by admin;

- Check sufficient OneDrive storage available;

- Start recording as meeting organizer;

- Verify compliance recording not blocking;

- Check recording policy allows feature;

- Wait 24 hours for recording processing;

- Verify transcription enabled for tenant;

- Check meeting not protected by policy;

- Try recording from desktop app;

- Contact admin about recording restrictions.