Is War Thunder down today?

How to Contact War Thunder Technical Support?

- Support portal at support.gaijin.net;

- Submit bug reports via forum;

- Technical support tickets online;

- Community moderators for help;

- Official forums at forum.warthunder.com;

- X (Twitter) @WarThunder mentions.

Latest News and Current Information:

- Official Website - https://warthunder.com;

- X (Twitter) - https://twitter.com/WarThunder;

- Facebook - War Thunder official page;

- YouTube - War Thunder channel;

- Reddit - r/Warthunder community;

- Discord - Official WT server;

- Instagram - @warthunder;

- Twitch - Official streams;

- Server Status - warthunder.com/status.

War Thunder Outage: Military Vehicle Combat Game Servers Down

Service disruptions manifest as War Thunder not launching, login errors, server unavailable, hangar not loading, or game completely inaccessible.

- Check server status at warthunder.com/status;

- Restart War Thunder game client;

- Verify stable internet connection;

- Update game to latest version;

- Wait during scheduled maintenance;

- Check regional server status;

- Verify Gaijin services operational;

- Switch between WiFi and mobile data;

- Clear game cache folder;

- Monitor @WarThunder for updates.

Connection or Login Problem: Cannot Access War Thunder Account

Authentication issues include login failing, incorrect password errors, "session expired" messages, or two-step verification problems.

- Verify email and password correct;

- Check Gaijin account active;

- Complete two-step verification properly;

- Reset password via official website;

- Clear launcher cache;

- Verify account not banned/suspended;

- Check firewall not blocking game;

- Try different login method;

- Verify anti-cheat running;

- Contact support for account recovery.

Performance or FPS Fault: War Thunder Running Slow

Performance problems include low framerate, stuttering, freezing, crashes during battles, or graphics glitches appearing.

- Lower graphics settings quality;

- Update graphics drivers;

- Close unnecessary background apps;

- Verify system meets requirements;

- Disable NVIDIA reflex if problematic;

- Clear WarThunder cache folder;

- Check GPU/CPU temperatures normal;

- Verify game on SSD;

- Repair game via launcher;

- Reinstall if issues persist.

Matchmaking or Queue Issue: Cannot Find Battles in WT

Matchmaking problems include infinite queue, battles not starting, uptier complaints, or "matchmaking failed" errors consistently.

- Restart game client completely;

- Try different battle rating;

- Switch to different game mode;

- Check queue during peak hours;

- Verify nation lineup valid;

- Remove problematic vehicles;

- Check server population online;

- Verify crew assigned properly;

- Test realistic vs arcade;

- Wait for matchmaker balancing.

Premium or Golden Eagles Problem: Premium Account Not Active

Premium features issues include premium time not working, Golden Eagles missing, premium vehicles unavailable, or subscription not renewing.

- Check premium status in profile;

- Verify purchase completed successfully;

- Restart game to refresh status;

- Check transaction history;

- Wait 15 minutes for activation;

- Verify payment method charged;

- Check email confirmation received;

- Verify correct platform purchased;

- Contact billing with receipt;

- Check premium time not expired.

Battle or Gameplay Bug: Vehicles or Mechanics Malfunctioning

Gameplay issues include guns not firing, modules broken, physics glitches, hitboxes wrong, or controls unresponsive.

- Report bug via community forum;

- Check keybindings configured correctly;

- Verify crew skills trained;

- Repair all modules in hangar;

- Remove custom skins/mods;

- Check ping/packet loss;

- Verify ammunition loaded;

- Record replay for evidence;

- Check patch notes for changes;

- Update game version current.

Squadron or Team Problem: Cannot Join Squadron Battles

Social features problems include squadron invites failing, voice chat broken, squadron battles locked, or rewards missing.

- Check squadron requirements met;

- Verify squadron not full;

- Restart client refresh squadron;

- Check battle rating eligible;

- Test voice settings configured;

- Verify squadron activity points;

- Check squadron vehicle researched;

- Contact squadron commander;

- Verify server region correct;

- Check squadron battle schedule.

Modification or Custom Content Issue: User Skins Not Working

Customization problems include skins not loading, user content banned, camouflages missing, or decals not applying.

- Verify skins in correct folder;

- Check skin format compatible;

- Enable user skins in settings;

- Verify no banned content;

- Clear content cache folder;

- Check skin resolution limits;

- Re-download skin from source;

- Verify skin updated for patch;

- Test without other mods;

- Use official camouflages instead.

Store or Marketplace Fault: Gaijin Store Not Working

Store functionality issues include items not purchasing, marketplace unavailable, trades failing, or payment methods rejected.

- Verify payment method valid;

- Check regional restrictions apply;

- Clear browser cache completely;

- Try different payment option;

- Check Steam Wallet balance;

- Verify account not restricted;

- Wait for store sync;

- Check item availability;

- Contact support with error;

- Try Gaijin.net store directly.

Research or Progression Problem: Research Points Not Counting

Progression issues include RP not awarded, vehicle research stuck, modifications locked, or battle activity low.

- Complete battle fully (don't quit);

- Check battle activity percentage;

- Verify correct vehicle researching;

- Check premium bonuses active;

- Verify efficient vehicle selected;

- Review battle results screen;

- Check boosters/wagers applied;

- Verify no penalties applied;

- Check research efficiency;

- Contact support with replay.

SIM Battle or Realistic Issue: Simulator Controls Not Working

Game mode-specific problems include joystick not detected, head tracking broken, controls reversed, or keybinds not saving.

- Configure controls in settings;

- Calibrate joystick/controller properly;

- Check control mode selected;

- Verify head tracking software;

- Test controls in test flight;

- Check control profiles saved;

- Remove conflicting input devices;

- Update controller drivers;

- Verify axis bindings correct;

- Reset controls to default.

Anti-Cheat or Ban Problem: EasyAntiCheat Errors

Anti-cheat issues include EAC launch errors, false positive bans, "untrusted system file" messages, or game security violations.

- Verify EAC service running;

- Run game as administrator;

- Update Windows completely;

- Reinstall EasyAntiCheat;

- Check no cheat software running;

- Disable overlays temporarily;

- Appeal ban via support;

- Verify game files integrity;

- Check system file integrity;

- Remove suspicious programs.

Event or Challenge Issue: Special Events Not Appearing

Event accessibility problems include events missing, tasks not tracking, event vehicles locked, or rewards not claiming.

- Check event dates and time;

- Verify battle rating requirements;

- Complete prerequisite tasks;

- Restart game refresh events;

- Check event announcement carefully;

- Verify nation/vehicle eligible;

- Review event progress tab;

- Check server time zone;

- Wait for event activation;

- Contact support about issues.

Replay or Recording Fault: Battle Replays Not Saving

Replay functionality problems include replays not recording, playback errors, server replays unavailable, or file corruption.

- Enable replays in settings;

- Check sufficient disk space;

- Verify replay folder path;

- Update game before viewing;

- Check replay file exists;

- Use correct version playback;

- Clear replay cache;

- Record using external software;

- Check replay server availability;

- Export replay file properly.

Mobile or Console Version Problem: War Thunder Mobile Issues

Platform-specific problems include mobile crashes, controller lag, touch controls broken, or account not syncing.

- Update app latest version;

- Clear app cache data;

- Restart device completely;

- Check storage space sufficient;

- Verify account linked correctly;

- Grant necessary app permissions;

- Lower graphics on mobile;

- Disable battery optimization;

- Test controller connection;

- Reinstall from official store.