Is Speedtest down today?

How to Contact Speedtest Technical Support?

- Official Website at https://www.speedtest.net;

- Support page at https://support.speedtest.net;

- Help Center at https://support.speedtest.net/hc/en-us;

- Submit ticket at https://support.speedtest.net/hc/en-us/requests/new;

- Community forums available on support site;

- Business/Enterprise support for commercial users.

Latest News and Current Information:

- Official Website - https://www.speedtest.net;

- Speedtest Apps - https://www.speedtest.net/apps;

- Support Center - https://support.speedtest.net;

- Blog - https://www.speedtest.net/insights/blog;

- X (Twitter) - https://twitter.com/speedtest;

- Facebook - https://www.facebook.com/speedtest;

- Instagram - https://www.instagram.com/speedtestbyookla;

- Ookla (Parent) - https://www.ookla.com;

- Speedtest CLI - https://www.speedtest.net/apps/cli;

- Global Index - https://www.speedtest.net/global-index.

Speedtest by Ookla Outage: Internet Speed Test Service Down

Service disruptions manifest as Speedtest website not loading, test not starting, "server unavailable" errors, app crashing, or complete platform inaccessible.

- Check internet connection active;

- Refresh browser page completely;

- Try different browser (Chrome/Firefox);

- Clear browser cache and cookies;

- Disable VPN or proxy temporarily;

- Try Speedtest app instead of web;

- Switch to different test server;

- Wait 15-30 minutes for recovery;

- Check firewall not blocking test;

- Use alternative speed test temporarily.

Test Not Starting Problem: Speedtest Won't Begin

Test initialization issues include "test failed to start", infinite loading, stuck at 0%, server connection errors, or timeout messages.

- Click "Go" or "Start" button again;

- Refresh page and retry test;

- Change server location manually;

- Disable browser extensions/ad blockers;

- Check JavaScript enabled in browser;

- Close other bandwidth-heavy applications;

- Try incognito/private browsing mode;

- Restart browser completely;

- Check Flash/plugin requirements (old versions);

- Use mobile app as alternative.

Inaccurate Results Fault: Speedtest Showing Wrong Speeds

Accuracy problems include results inconsistent, speeds unusually low/high, constant fluctuations, ping incorrect, or results don't match actual performance.

- Close all downloading/streaming applications;

- Test multiple times for average;

- Connect via Ethernet instead of WiFi;

- Test at different times of day;

- Disable VPN/proxy for accurate results;

- Ensure no other devices using network;

- Choose server closer geographically;

- Check for background updates/downloads;

- Restart router/modem before testing;

- Compare with multiple test services.

Mobile App Issue: Speedtest App Not Working

Mobile app problems include app crashing, test freezing, results not saving, ads blocking interface, or GPS/location errors.

- Update app to latest version;

- Restart mobile device completely;

- Clear app cache and data;

- Reinstall app fresh;

- Check app permissions granted (location);

- Disable battery optimization for app;

- Switch between WiFi and mobile data;

- Check storage space available;

- Disable ad blockers for app;

- Force stop and reopen app.

Server Selection Problem: Cannot Choose Test Server

Server selection issues include server list empty, preferred server unavailable, "no servers found", location detection wrong, or specific server not responding.

- Refresh server list in settings;

- Enable location services/GPS;

- Manually search for server by city;

- Try automatic server selection;

- Check internet connection stable;

- Choose different geographical region;

- Wait for server to become available;

- Report unavailable servers;

- Try alternative nearby servers;

- Update app/browser for server list.

Results History Fault: Cannot Access Test History

History problems include results not saving, login required, history disappeared, sync not working, or export failing.

- Login to Speedtest account;

- Check account sync enabled;

- Verify cookies not blocking data;

- Clear cache selectively (preserve data);

- Check logged into correct account;

- Enable history saving in settings;

- Try web version for full history;

- Export results regularly as backup;

- Check account storage limits;

- Contact support for lost data.

CLI or Command Line Issue: Speedtest CLI Not Working

Command line problems include "speedtest command not found", installation errors, authentication failures, output formatting issues, or connection timeouts.

- Install CLI properly: `pip install speedtest-cli`;

- Verify PATH variable includes installation;

- Update to latest version: `pip install --upgrade speedtest-cli`;

- Run with Python: `python -m speedtest`;

- Check internet connectivity first;

- Try simple command: `speedtest-cli`;

- Use `--list` to see servers;

- Specify server with `--server ID`;

- Check firewall allows CLI;

- Review documentation at GitHub.

API Integration Problem: Speedtest API Not Responding

API issues include authentication errors, rate limits exceeded, endpoint unreachable, invalid responses, or quota exhausted.

- Verify API credentials correct;

- Check API key active and valid;

- Review rate limit allowances;

- Test with basic API request;

- Check endpoint URLs correct;

- Implement proper error handling;

- Review API documentation version;

- Monitor API usage dashboard;

- Check subscription tier limits;

- Contact enterprise support for API.

Network Configuration Fault: Firewall Blocking Speedtest

Network blocking issues include corporate firewall restrictions, ISP throttling tests, proxy interference, or security software blocking.

- Disable firewall temporarily for test;

- Check proxy settings configured correctly;

- Try cellular/mobile data instead;

- Use VPN to bypass restrictions;

- Contact IT department for whitelist;

- Test from different network;

- Check antivirus not blocking;

- Configure firewall exceptions;

- Use alternative ports if available;

- Request network administrator assistance.

Premium Features Issue: Speedtest Subscription Problems

Premium problems include ads still showing, features locked, payment not processed, subscription not recognized, or benefits not active.

- Verify logged into correct account;

- Check subscription status active;

- Restore purchases on mobile;

- Clear app cache after purchase;

- Verify payment processed successfully;

- Log out and log back in;

- Check email for confirmation;

- Review subscription renewal date;

- Ensure correct app version;

- Contact billing support directly.

VPN Speed Testing Fault: Issues Testing VPN Connection

VPN testing problems include test detecting VPN, results blocked, server mismatch, privacy concerns, or inconsistent speeds.

- Choose server matching VPN location;

- Disable VPN leak protection temporarily;

- Test with VPN connected and disconnected;

- Use Speedtest's VPN server detection;

- Check VPN protocol settings;

- Try different VPN servers;

- Compare speeds across locations;

- Use split tunneling if available;

- Check VPN not throttling speed tests;

- Review VPN provider compatibility.

Result Sharing Problem: Cannot Share or Screenshot Results

Sharing issues include share button not working, screenshot blocked, link not generating, social media posting failing, or image quality poor.

- Use built-in share feature;

- Take manual screenshot if needed;

- Copy shareable link from results;

- Check social media app permissions;

- Download result image first;

- Verify internet connection for sharing;

- Try different sharing method;

- Check privacy settings allow sharing;

- Use direct link sharing;

- Save image before sharing.