Is Cloudflare down today?

How to Contact Cloudflare Technical Support?

- Enterprise customers: Submit ticket at dash.cloudflare.com/support;

- Community forum at community.cloudflare.com for general questions;

- Report abuse at https://www.cloudflare.com/abuse;

- Email support@cloudflare.com (Enterprise customers);

- Emergency hotline for Enterprise customers (provided in dashboard);

- Check documentation at developers.cloudflare.com;

- Developer Discord at discord.cloudflare.com.

Latest News and Current Information:

- X (Twitter) - https://x.com/Cloudflare;

- X (Status) - https://x.com/CloudflareStatus;

- Blog - https://blog.cloudflare.com;

- Status Page - https://www.cloudflarestatus.com;

- Developer Docs - https://developers.cloudflare.com;

- Community - https://community.cloudflare.com;

- LinkedIn - https://www.linkedin.com/company/cloudflare.

Cloudflare Outage: Service Unavailable or Network Issues

When Cloudflare experiences an outage, websites protected by Cloudflare may show error pages or become completely inaccessible.

- Check Cloudflare status at https://​www.​cloudflarestatus.​com for real-time service health;

- Verify if issue is Cloudflare-wide or specific to one website;

- Try accessing websites from different networks or devices;

- Check if your IP has been blocked by Cloudflare security;

- Wait during confirmed outages as Cloudflare resolves issues quickly;

- Contact website owner if only one site is affected;

- Clear DNS cache on your device.

Error 520/521/522/523 Problem: Connection Issues Between Cloudflare and Origin

These errors indicate Cloudflare cannot connect to the origin server properly.

- For website owners: Check if origin server is online and accessible;

- Verify firewall allows Cloudflare IP ranges at cloudflare.com/ips;

- Check origin server logs for connection errors;

- Ensure SSL/TLS settings match between Cloudflare and origin;

- Verify DNS records point to correct origin IP;

- Check if origin server is overloaded or crashed;

- Review rate limiting rules that might block Cloudflare;

- For visitors: Wait and retry, or contact website owner.

Error 1020 Fault: Access Denied or Firewall Block

Error 1020 indicates Cloudflare firewall rules are blocking your access.

- Check if your IP address has been blacklisted;

- Disable VPN or proxy that might trigger security rules;

- Clear browser cookies and cache completely;

- Try accessing from different network or device;

- Complete CAPTCHA challenge if presented;

- Contact website owner to whitelist your IP;

- Check if your browser user-agent is blocked;

- Ensure JavaScript is enabled in browser.

DNS Resolution Issue: Websites Not Resolving or DNS Errors

DNS problems include "DNS_PROBE_FINISHED_NXDOMAIN" or inability to resolve domain names.

- Flush DNS cache (Windows: ipconfig /flushdns; Mac: sudo dscacheutil -flushcache);

- Change DNS servers to Cloudflare's 1.1.1.1 and 1.0.0.1;

- Check if domain DNS records are properly configured in Cloudflare dashboard;

- Verify nameservers point to Cloudflare (check with whois lookup);

- Wait up to 24-48 hours for DNS propagation after changes;

- Use nslookup or dig commands to troubleshoot DNS;

- Check if domain registration is active and not expired;

- Try different DNS resolver to isolate issue.

SSL/TLS Certificate Problem: HTTPS Errors or Certificate Warnings

SSL issues include "​ERR_SSL_VE​RSION_OR_C​IPHER_MISM​ATCH" or invalid certificate errors.

- Verify SSL/TLS mode in Cloudflare dashboard (Full, Full Strict, Flexible);

- Ensure origin server has valid SSL certificate installed;

- Check certificate hasn't expired in Cloudflare SSL/TLS settings;

- Wait 24 hours after enabling Universal SSL for activation;

- Clear browser SSL state and cache;

- Disable SSL/TLS in browser temporarily to test;

- Check minimum TLS version requirements;

- Use Cloudflare's Origin CA certificate on origin server.

Performance Issue: Slow Loading or High Latency

Performance problems include slow page loads, timeouts, or high response times.

- Check Cloudflare Analytics for traffic patterns and bottlenecks;

- Enable caching rules for static content;

- Optimize cache settings and purge cache if stale;

- Review Page Rules that might affect performance;

- Enable Auto Minify for CSS, JavaScript, and HTML;

- Check origin server performance and response times;

- Use Argo Smart Routing for improved routing (paid feature);

- Review and optimize Worker scripts if using Cloudflare Workers.

DDoS Protection Fault: Legitimate Traffic Being Blocked

Overly aggressive DDoS protection may block legitimate users or services.

- Adjust Security Level in Cloudflare dashboard (High to Medium);

- Review Firewall Rules and disable overly restrictive ones;

- Whitelist known good IP addresses or ranges;

- Check Challenge Passage setting duration;

- Review Rate Limiting rules for false positives;

- Disable "I'm Under Attack" mode if accidentally enabled;

- Add bypass rules for APIs or automated services;

- Monitor Security Events logs for patterns.

API or Developer Issue: API Requests Failing or Integration Problems

API problems include authentication errors, rate limiting, or failed requests.

- Verify API token has correct permissions at dash.​cloudflare.​com/​profile/​api-​tokens;

- Check API rate limits (standard: 1200 requests per 5 minutes);

- Review API documentation at developers.​cloudflare.​com/​api;

- Ensure correct API endpoint and version being used;

- Check authentication method (API key vs token);

- Review error responses for specific error codes;

- Test API calls using Cloudflare API documentation examples;

- Check if account has necessary plan level for API features.