Is Miro down today?

How to Contact Miro Technical Support?

- Help Center at help.miro.com;

- Submit ticket via Miro dashboard;

- Live chat support (paid plans);

- Email: support@miro.com;

- Community forum for peer help;

- Status page: status.miro.com.

Latest News and Current Information:

- Official Website - https://miro.com;

- X (Twitter) - https://twitter.com/Miro;

- Facebook - https://www.facebook.com/TryMiro;

- Instagram - https://www.instagram.com/mirohq;

- LinkedIn - https://www.linkedin.com/company/mirohq;

- Blog - miro.com/blog;

- Status - status.miro.com.

Miro Outage: Collaborative Whiteboard Platform Service Down

Service disruptions manifest as Miro not loading, boards inaccessible, dashboard blank, login errors, or complete platform unavailable.

- Check Miro status at status.miro.com;

- Refresh browser page completely;

- Verify stable internet connection;

- Clear browser cache and cookies;

- Try different browser (Chrome/Firefox);

- Wait 15-30 minutes during maintenance;

- Check firewall not blocking Miro;

- Switch between WiFi and mobile data;

- Try incognito/private browsing mode;

- Monitor @Miro for service updates.

Board or Canvas Problem: Cannot Open Miro Boards

Board access issues include boards not loading, infinite spinner, "board not found" errors, or boards displaying blank.

- Refresh page to reload board;

- Check board sharing permissions;

- Verify account has access rights;

- Clear browser cache completely;

- Try opening in different browser;

- Check board not deleted/archived;

- Verify team subscription active;

- Try Miro desktop app instead;

- Check board URL correct;

- Contact board owner for access.

Login or Account Issue: Cannot Access Miro Account

Authentication problems include login failing, password rejected, SSO errors, verification code not arriving, or account locked.

- Verify email and password correct;

- Use "Forgot password" for reset;

- Check email spam for verification;

- Verify SSO configured properly (Google/Microsoft);

- Clear browser cookies retry;

- Try different login method;

- Check account not deactivated;

- Verify team admin permissions;

- Contact IT about SSO issues;

- Submit ticket for account recovery.

Collaboration or Real-Time Fault: Changes Not Syncing in Miro

Real-time collaboration issues include edits not saving, teammates' cursors missing, changes delayed, or conflicts appearing.

- Check internet connection stable;

- Refresh board to sync changes;

- Verify all collaborators online;

- Check browser not blocking WebSocket;

- Clear cache and reload board;

- Check version history for changes;

- Verify editing permissions granted;

- Try different network connection;

- Check board not locked;

- Contact support about sync issues.

Performance or Lag Problem: Miro Running Slow

Performance issues include slow loading, laggy interactions, browser freezing, high CPU usage, or delayed responses.

- Close unnecessary browser tabs;

- Reduce board complexity (simplify);

- Clear browser cache files;

- Update browser to latest version;

- Disable browser extensions temporarily;

- Check RAM usage not maxed;

- Use Miro desktop app instead;

- Reduce zoom level on board;

- Archive old unused boards;

- Check device meets requirements.

Export or Download Issue: Cannot Export Miro Board

Export functionality problems include PDF not generating, image export failing, download stuck, or file corrupted.

- Try different export format (PDF/PNG/JPG);

- Check board size within limits;

- Reduce board complexity before export;

- Clear browser cache and retry;

- Try exporting smaller sections;

- Check sufficient disk space;

- Disable browser extensions;

- Try different browser for export;

- Wait for processing large boards;

- Contact support about export errors.

Integration or App Problem: Third-Party Integrations Not Working

Integration issues include Slack not connecting, Jira sync failing, Google Drive errors, or apps not loading.

- Reconnect integration in settings;

- Verify authorization not expired;

- Check third-party service operational;

- Revoke and re-grant permissions;

- Update integration settings;

- Check API limits not exceeded;

- Verify correct workspace connected;

- Test integration with simple action;

- Check admin approved integration;

- Contact support about app errors.

Permission or Sharing Fault: Cannot Share Miro Board

Sharing problems include invite links not working, collaborators cannot access, permission changes failing, or public sharing disabled.

- Check sharing settings configured;

- Verify correct permission level (View/Edit);

- Generate new sharing link;

- Check team settings allow sharing;

- Verify collaborator email correct;

- Check organization restrictions;

- Try adding via email instead;

- Verify team plan supports sharing;

- Check board not private locked;

- Contact admin about restrictions.

Template or Frame Issue: Templates Not Loading in Miro

Template functionality problems include templates unavailable, frames not applying, smart templates broken, or library missing.

- Refresh Miro template library;

- Check internet connection stable;

- Clear browser cache completely;

- Try different template category;

- Verify team plan includes templates;

- Check template not archived;

- Try creating from scratch instead;

- Update browser to latest version;

- Check template permissions;

- Contact support about missing templates.

Video Chat or Audio Problem: Miro Video Call Not Working

Communication features issues include video not starting, microphone muted, camera not detected, or participants not hearing.

- Grant camera/microphone permissions;

- Check correct devices selected;

- Test devices in OS settings;

- Refresh browser for new permissions;

- Check browser supports WebRTC;

- Verify firewall allows video;

- Try different browser;

- Check headphones/speaker working;

- Restart browser completely;

- Use external meeting tool instead.

Mobile App Malfunction: Miro Mobile App Crashing

Mobile application problems include app freezing, boards not loading, touch controls unresponsive, or app not opening.

- Update Miro app to latest version;

- Clear app cache and data;

- Restart smartphone completely;

- Check sufficient storage available;

- Verify device OS compatibility;

- Reinstall app from store;

- Check stable internet connection;

- Try viewing in mobile browser;

- Grant necessary app permissions;

- Report crashes to support.

Search or Navigation Issue: Cannot Find Boards in Miro

Search functionality problems include search not working, boards missing, filters broken, or results incomplete.

- Check search keywords spelling;

- Try broader search terms;

- Apply filters (team/owner/date);

- Check board not archived;

- Verify board access permissions;

- Clear search filters and retry;

- Check correct workspace selected;

- Try advanced search options;

- Verify board not deleted;

- Contact board owner for location.

Payment or Subscription Problem: Miro Plan Not Upgrading

Billing issues include payment failing, upgrade not processing, subscription cancelled, or features locked.

- Verify payment method valid;

- Check card details correct;

- Try different payment method;

- Check billing email for errors;

- Verify plan limits not exceeded;

- Contact billing support;

- Check subscription status in settings;

- Verify admin permissions for billing;

- Review invoice for charges;

- Check trial period status.

Desktop App or Plugin Fault: Miro Desktop Application Issues

Desktop software problems include app not launching, updates failing, sync issues, or plugins not working.

- Update desktop app to latest version;

- Reinstall Miro desktop application;

- Check system requirements met;

- Clear application cache;

- Verify internet connection stable;

- Check firewall not blocking;

- Run app as administrator;

- Disable antivirus temporarily;

- Check OS compatibility;

- Try web version instead.

Notification or Alert Problem: Miro Notifications Not Received

Communication issues include mentions missed, comment alerts missing, email notifications off, or activity feed empty.

- Enable notifications in settings;

- Check email notification preferences;

- Verify email address correct;

- Check spam folder for emails;

- Enable browser notifications;

- Grant notification permissions;

- Check notification frequency settings;

- Verify board activity tracking on;

- Test with @mention to self;

- Check email provider not blocking.