based on user reports and queries over the last 24 hours
Lichess outage statistics
The Lichess website is completely unreachable. This can be due to server outages, DNS issues, or problems with your internet connection.
- Check your internet connection first.
- Try accessing the website from a different browser or device.
- Visit Lichess'' official social media or status page for outage reports.
- Clear your browser''s cache and cookies.
- Try using a different network or a VPN to rule out local ISP issues.
Unable to log into your Lichess account despite entering correct credentials.
- Ensure your username and password are correct; consider resetting your password.
- Check if Lichess services are under maintenance via their status page.
- Disable any browser extensions that might interfere with login scripts.
- Try logging in using an incognito/private browser window.
Experiencing issues when trying to create a new game or join an existing one on Lichess.
- Refresh the page and try again, as this can be a temporary glitch.
- Check your internet connection for stability, as a poor connection can disrupt game initiation.
- Ensure you are not violating any site rules that might restrict game creation.
- Try creating a different game type (e.g., blitz instead of bullet) to test.
Problems completing transactions for Lichess Patron subscriptions or donations.
- Verify that your payment method (credit card, PayPal) is valid and has sufficient funds.
- Ensure your browser is updated and that no extensions are blocking payment pop-ups.
- Try completing the transaction on a different device or browser.
- Contact your bank to ensure they are not blocking the transaction.
Experiencing significant delay (high ping) or lag during live games on the platform.
- Check your internet speed and stability; use a wired connection if possible.
- Close other bandwidth-intensive applications on your device.
- Select game servers closer to your geographical location in your Lichess settings.
- The issue might be on Lichess''s end; check their status page for server performance reports.
The puzzles, lessons, or analysis board are not loading or functioning correctly.
- Refresh the page; this often resolves temporary loading issues.
- Clear your browser''s cache specifically for the Lichess site.
- Ensure you are using a supported and updated browser.
- Try accessing the feature on the mobile app to see if the problem is browser-specific.
Not receiving real-time notifications for moves, challenges, or messages.
- Check your browser''s settings to ensure notifications are enabled for Lichess.
- Ensure you are not using "Do Not Disturb" or focus-assist modes on your device.
- Log out and log back into your account to reset the notification service.
- This could be a server-side issue; check Lichess''s status for known problems.
Lichess
Your message will be published in about
5 minutes
Service administration will see your message