based on user reports and queries over the last 24 hours
Lichess outage statistics
During last hour where are reports about Lichess not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
The Lichess website is completely unreachable. This can be due to server outages, DNS issues, or problems with your internet connection.
- Check your internet connection first.
- Try accessing the website from a different browser or device.
- Visit Lichess'' official social media or status page for outage reports.
- Clear your browser''s cache and cookies.
- Try using a different network or a VPN to rule out local ISP issues.
Unable to log into your Lichess account despite entering correct credentials.
- Ensure your username and password are correct; consider resetting your password.
- Check if Lichess services are under maintenance via their status page.
- Disable any browser extensions that might interfere with login scripts.
- Try logging in using an incognito/private browser window.
Experiencing issues when trying to create a new game or join an existing one on Lichess.
- Refresh the page and try again, as this can be a temporary glitch.
- Check your internet connection for stability, as a poor connection can disrupt game initiation.
- Ensure you are not violating any site rules that might restrict game creation.
- Try creating a different game type (e.g., blitz instead of bullet) to test.
Problems completing transactions for Lichess Patron subscriptions or donations.
- Verify that your payment method (credit card, PayPal) is valid and has sufficient funds.
- Ensure your browser is updated and that no extensions are blocking payment pop-ups.
- Try completing the transaction on a different device or browser.
- Contact your bank to ensure they are not blocking the transaction.
Experiencing significant delay (high ping) or lag during live games on the platform.
- Check your internet speed and stability; use a wired connection if possible.
- Close other bandwidth-intensive applications on your device.
- Select game servers closer to your geographical location in your Lichess settings.
- The issue might be on Lichess''s end; check their status page for server performance reports.
The puzzles, lessons, or analysis board are not loading or functioning correctly.
- Refresh the page; this often resolves temporary loading issues.
- Clear your browser''s cache specifically for the Lichess site.
- Ensure you are using a supported and updated browser.
- Try accessing the feature on the mobile app to see if the problem is browser-specific.
Not receiving real-time notifications for moves, challenges, or messages.
- Check your browser''s settings to ensure notifications are enabled for Lichess.
- Ensure you are not using "Do Not Disturb" or focus-assist modes on your device.
- Log out and log back into your account to reset the notification service.
- This could be a server-side issue; check Lichess''s status for known problems.
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