based on user reports and queries over the last 24 hours
Pinterest outage statistics
During last hour where are reports about Pinterest not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- Official Website at https://www.pinterest.com;
- Help Center at https://help.pinterest.com;
- Business Support at https://help.pinterest.com/en/business/support;
- Report a problem via https://help.pinterest.com/en/contact;
- Submit request through help center;
- Twitter support at https://twitter.com/PinterestHelp.
- Business Resources - https://business.pinterest.com;
- Newsroom - https://newsroom.pinterest.com;
- Status Page - https://status.pinterest.com;
- X (Twitter) - https://twitter.com/Pinterest;
- Support Twitter - https://twitter.com/PinterestHelp;
- Facebook - https://www.facebook.com/pinterest;
- Instagram - https://www.instagram.com/pinterest;
- YouTube - https://www.youtube.com/pinterest.
Service disruptions manifest as Pinterest not loading, pins not saving, feed not refreshing, search unavailable, or boards not accessible.
- Check internet connection stable;
- Restart app or browser;
- Clear cache and cookies;
- Try different browser/device;
- Disable VPN or proxy temporarily;
- Update app to latest version;
- Wait 15-30 minutes for recovery;
- Switch between WiFi and mobile data;
- Check Pinterest status page;
- Contact Pinterest support team.
Connection issues include "no internet connection" error, homepage not loading, infinite loading screen, server timeout, or blank screen appearing.
- Check internet connection working;
- Restart app and device;
- Clear app cache;
- Update to latest version;
- Try web version instead;
- Disable battery optimization;
- Allow background data usage;
- Reinstall app fresh;
- Try different network;
- Contact support if persists.
Login problems include password incorrect, account suspended, email not recognized, two-factor authentication failing, or "account locked" message.
- Reset password via email;
- Check account credentials correct;
- Verify email address confirmed;
- Check email spam folder;
- Appeal account suspension;
- Clear browser cache;
- Try incognito/private mode;
- Check account not deactivated;
- Contact Pinterest support;
- Verify using correct email.
Pin saving issues include save button not working, pins disappearing, "couldn't save pin" error, images not uploading, or boards not appearing.
- Check internet connection stable;
- Clear app/browser cache;
- Update app to latest;
- Try different browser;
- Check board still exists;
- Verify account not restricted;
- Restart app completely;
- Try saving to different board;
- Check image format supported;
- Report issue to support.
Search problems include search not returning results, suggested searches failing, trending not loading, related pins missing, or filters not applying.
- Check spelling and keywords;
- Clear app/browser cache;
- Update app to latest;
- Try different search terms;
- Restart app completely;
- Check internet connection;
- Use filters appropriately;
- Try visual search instead;
- Verify content not restricted;
- Report issue to support.
Feed issues include home feed not updating, following feed empty, recommendations not loading, videos not playing, or content frozen.
- Pull to refresh manually;
- Clear app/browser cache;
- Restart app completely;
- Update to latest version;
- Check following accounts active;
- Verify internet connection;
- Try different feed tab;
- Reinstall app if needed;
- Check personalization settings;
- Wait and retry later.
Upload issues include images not uploading, pin creation failing, "upload error" message, description not saving, or link not attaching.
- Check internet connection stable;
- Verify file size not too large;
- Try different image format;
- Clear cache and retry;
- Check image quality acceptable;
- Use supported file types;
- Update app to latest;
- Try uploading on web;
- Restart app and retry;
- Contact support if continues.
Board problems include boards not creating, unable to edit, boards disappearing, collaborate invites failing, or sections not working.
- Clear app/browser cache;
- Update app to latest;
- Restart app completely;
- Try creating on web;
- Check board limit not reached;
- Verify internet connection;
- Check permissions if collaborative;
- Reinstall app if needed;
- Try different board name;
- Contact support team.
Notification problems include push notifications not arriving, delayed alerts, notification sound not playing, badges not updating, or email notifications missing.
- Check notification settings enabled;
- Grant notification permissions;
- Disable battery optimization;
- Check Do Not Disturb disabled;
- Verify email preferences;
- Clear app cache;
- Restart device completely;
- Update app to latest version;
- Check email spam folder;
- Adjust notification frequency.
Business account issues include analytics not loading, ad campaigns failing, conversion tracking broken, claimed website errors, or insights unavailable.
- Refresh analytics page;
- Clear browser cache;
- Check business account verified;
- Verify website claim active;
- Try different browser;
- Check conversion tag installed;
- Review campaign settings;
- Update payment information;
- Check ad account status;
- Contact business support.
Video problems include videos not loading, playback freezing, audio not working, autoplay failing, or "video unavailable" error.
- Check internet connection stable;
- Clear app/browser cache;
- Update app to latest;
- Restart app completely;
- Try different network;
- Disable data saver mode;
- Check video still available;
- Try on different device;
- Allow autoplay in settings;
- Report video issue.
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