Is ElevenLabs down today?

How to Contact ElevenLabs Technical Support?

- Email support at support@elevenlabs.io;

- Help Center at help.elevenlabs.io;

- Discord community at elevenlabs.io/discord;

- In-app chat support for paid subscribers;

- Submit ticket through dashboard help section;

- API documentation at elevenlabs.io/docs;

- Community forum discussions for peer help;

- Enterprise support for business customers;

- Social media for general inquiries and updates.

Latest News and Current Information:

- Official Website - https://elevenlabs.io;

- Discord Community - https://discord.gg/elevenlabs;

- X (Twitter) - https://x.com/elevenlabsio;

- LinkedIn - https://www.linkedin.com/company/elevenlabs;

- YouTube - https://www.youtube.com/@elevenlabs;

- Instagram - https://www.instagram.com/elevenlabsio;

- TikTok - https://www.tiktok.com/@elevenlabs;

- Blog - https://elevenlabs.io/blog;

- Documentation - https://elevenlabs.io/docs;

- Status Page - Check website or Discord for service status.

ElevenLabs Outage: Platform Unavailable or Voice Generation Failing

Service disruptions manifest as website not loading, API endpoints unresponsive, voice generation timeouts, or complete platform unavailability during sessions.

- Monitor ElevenLabs status page and social media for incidents;

- Refresh browser with hard reload (Ctrl+F5 or Cmd+Shift+R);

- Test platform access from different browsers;

- Verify stable internet connection without interruptions;

- Clear browser cache, cookies, and local storage;

- Try accessing via mobile app if web fails;

- Switch between different network connections;

- Wait 15-25 minutes during reported server issues;

- Check if outage affects specific regions globally;

- Contact support if prolonged unavailability persists.

Authentication Problem: Cannot Login or Access Denied

Account access issues include login failures, credential rejection, session expiration errors, or authentication loop problems.

- Verify email address and password entered correctly;

- Use "Forgot Password" feature for credential reset;

- Check inbox and spam folders for reset emails;

- Clear browser cookies specifically for elevenlabs.io;

- Attempt login from different browser or device;

- Confirm email verification completed during signup;

- Try OAuth login via Google if account linked;

- Ensure browser accepts third-party cookies;

- Disable browser extensions during login attempt;

- Contact support if account appears suspended.

Voice Generation Fault: Text-to-Speech Not Producing Audio

Audio creation failures encompass generation requests hanging, error messages appearing, or no audio output produced.

- Simplify input text complexity and length;

- Check character limit not exceeded for tier;

- Verify sufficient character quota remaining;

- Remove special characters or unsupported symbols;

- Try different voice model to isolate issue;

- Reduce text length to under 5000 characters initially;

- Check voice settings properly configured;

- Clear browser cache and retry generation;

- Test with simple sample text first;

- Switch to different stability/clarity settings.

Audio Quality Issue: Poor Voice Quality or Artifacts

Sound quality problems involve audio distortion, unnatural pronunciation, robotic voices, or artifacts in generated speech.

- Adjust voice stability slider for smoother output;

- Modify clarity + similarity enhancement settings;

- Try different voice model for quality comparison;

- Use professional voices for better quality;

- Add punctuation for better prosody control;

- Use SSML tags for pronunciation control;

- Regenerate audio multiple times for variations;

- Check text formatting and spelling accuracy;

- Avoid extremely long sentences without breaks;

- Report persistent quality issues with examples.

Voice Cloning Problem: Clone Not Sounding Accurate

Voice cloning issues include poor similarity to source, inconsistent outputs, or clone creation failures.

- Provide high-quality audio samples (clean, clear);

- Use 1-5 minutes of diverse speech samples;

- Remove background noise from source audio;

- Include varied emotional expressions in samples;

- Ensure consistent audio quality across samples;

- Verify audio format supported (MP3, WAV, etc.);

- Try Instant Voice Cloning for quick results;

- Use Professional Voice Cloning for best accuracy;

- Provide clear speech without overlapping voices;

- Allow processing time for professional clones.

API Integration Fault: API Calls Failing or Errors

API connectivity problems encompass request failures, authentication errors, timeout issues, or malformed responses.

- Verify API key valid and properly configured;

- Check API key copied completely without spaces;

- Review API documentation for correct endpoints;

- Confirm request headers formatted properly;

- Test API using Postman or curl first;

- Check rate limits not exceeded for plan;

- Verify request payload matches API specification;

- Implement proper error handling in code;

- Monitor API response status codes;

- Review quota usage in dashboard settings.

Character Quota Problem: Credits Depleted or Billing Issues

Usage limit issues involve unexpected quota exhaustion, billing failures, or character count discrepancies.

- Check remaining character quota in dashboard;

- Verify subscription tier and monthly allocation;

- Review character usage history for accuracy;

- Confirm payment method valid and charged successfully;

- Wait 24-48 hours after subscription upgrade;

- Check quota reset date for monthly plans;

- Monitor usage with analytics dashboard;

- Set up usage alerts if available;

- Upgrade tier if consistently exceeding limits;

- Contact billing support with transaction details.

Download or Export Fault: Cannot Save Generated Audio

File retrieval problems include download button not working, corrupted audio files, or export format issues.

- Verify audio generation completed fully before download;

- Try different browser for download functionality;

- Check sufficient storage space on device;

- Disable browser extensions blocking downloads;

- Right-click audio player and "Save Audio As";

- Try downloading from history/library section;

- Check file format selection (MP3, WAV);

- Clear download cache and retry;

- Verify download permissions in browser settings;

- Use API download method as alternative.

Voice Library Issue: Cannot Access or Manage Voices

Voice management problems involve library not loading, voices disappearing, or organization features failing.

- Refresh voice library page completely;

- Check filter settings not hiding voices;

- Verify voices not accidentally deleted;

- Clear cache and reload voice library;

- Check storage limits for voice clones;

- Try accessing from different device;

- Verify subscription tier includes voice features;

- Test creating new voice to check functionality;

- Review shared voices versus personal voices;

- Contact support for missing paid voice clones.

Speech-to-Speech Problem: Voice Conversion Not Working

Voice-to-voice conversion issues include input audio not processing, poor conversion quality, or feature unavailability.

- Verify Speech to Speech feature enabled for tier;

- Use clear source audio without background noise;

- Check audio file format supported (MP3, WAV);

- Ensure audio file size within upload limits;

- Try shorter audio clips initially;

- Select appropriate target voice for conversion;

- Adjust conversion settings for better results;

- Check internet stability during upload;

- Remove silence or long pauses from source;

- Regenerate if conversion quality unsatisfactory.

Language or Accent Fault: Incorrect Pronunciation or Accent

Language-specific problems involve mispronunciation, wrong accents, multilingual errors, or poor language support.

- Specify language explicitly in voice settings;

- Use voices designed for target language;

- Add pronunciation guides using phonetic spelling;

- Utilize SSML for pronunciation control;

- Check language supported by selected voice;

- Try different voice models for language;

- Provide context for ambiguous words;

- Use native language voices when available;

- Add phonetic respelling for difficult words;

- Report language-specific bugs with examples.

Project or Workflow Issue: Projects Not Saving or Syncing

Content organization problems include project corruption, autosave failures, or synchronization errors across devices.

- Enable autosave feature in project settings;

- Manually save projects frequently during work;

- Check internet connection during cloud sync;

- Verify sufficient storage for project data;

- Try exporting project as backup;

- Refresh page if sync indicator shows errors;

- Check project permissions if collaborating;

- Clear cache cautiously to avoid data loss;

- Use different browser if sync fails;

- Contact support for corrupted project recovery.

Mobile App Malfunction: App Crashing or Features Missing

Mobile application issues encompass crashes, freezing, feature limitations, or performance degradation.

- Update ElevenLabs app to latest version;

- Clear app cache and data in settings;

- Restart mobile device completely;

- Check sufficient storage space available;

- Verify stable internet connection maintained;

- Reinstall app from app store fresh;

- Grant all necessary app permissions;

- Disable battery optimization for app;

- Check device OS meets requirements;

- Test web version as alternative.

Commercial Usage Concern: Licensing or Rights Questions

Legal and licensing issues involve unclear commercial usage rights, attribution requirements, or copyright concerns.

- Review ElevenLabs Terms of Service thoroughly;

- Check commercial usage rights for subscription tier;

- Verify voice clone permissions from original speaker;

- Understand attribution requirements if applicable;

- Ensure proper rights for voice cloning samples;

- Review Creator tier for commercial features;

- Consult legal counsel for commercial projects;

- Document permissions for cloned voices;

- Check geographic restrictions for usage;

- Contact support for specific licensing questions.