based on user reports and queries over the last 24 hours
BiP outage statistics
During last hour where are reports about BiP not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
If your messages freeze with a single check mark and never deliver, the issue is almost always a dropped connection. Toggle airplane mode on and off to force the app to reconnect. If that doesn''t help, go to Settings → Apps → BiP → clear cache. Restart the app and try again.
Delayed notifications usually mean the app is being killed in the background by your phone''s battery optimizer. Go to your device''s battery settings and set BiP to ''Unrestricted'' or add it to the exceptions list. On Huawei and Xiaomi, this setting is buried under ''App Launch'' or ''Auto-start''.
- Check that BiP has permission to access storage: Settings → Apps → BiP → Permissions.
- If photos load as grey squares, clear the media cache inside the app: BiP Settings → Storage → Clear Cache.
- Video thumbnails that never appear often point to a weak signal — switch from Wi-Fi to mobile data or vice versa and retry.
- If downloads always fail on the same file, ask the sender to resend it; the original upload may have been corrupted.
If the SMS verification code never arrives, wait 60 seconds, then request it again. Make sure your phone number is entered with the correct country code. If you''re switching devices, the old session is invalidated automatically — just log in fresh. A ''Too many attempts'' error locks the account for 10–15 minutes, so simply wait it out.
An outdated version of BiP is the most common culprit. Open the App Store or Google Play, update to the latest build, and relaunch. If the crash persists, uninstall completely, reboot the phone, then reinstall from scratch — this clears any corrupted local database.
- High latency during video calls is almost always a bandwidth problem. Close other streaming apps running in the background.
- If the picture freezes but audio continues, lower the call quality inside BiP call settings.
- Frequent disconnects on Wi-Fi can mean router congestion — try moving closer to the router or switching to a 5 GHz band.
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