Is Ujin down today?

How to Contact Ujin Technical Support?

- Official Website at https://ujin.tech;

- In-app help center and feedback form.

Latest News and Current Information:

- Company Information - https://ujin.tech/about;

- Mobile Apps - Available on App Store and Google Play.

Ujin Platform Outage: Smart Home System Service Down

Service disruptions manifest as Ujin app not loading, server connection failing, smart home control unavailable, automation not working, or complete platform inaccessible.

- Check internet connection stable;

- Refresh app or restart it;

- Clear app cache and data;

- Try different network (WiFi/mobile);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and cellular data;

- Restart mobile device completely;

- Contact building management service.

Device Connection Problem: Cannot Control Ujin Smart Apartment Devices

Connection issues include devices not responding, intercom not connecting, door lock failing, lighting control unavailable, or climate system offline.

- Verify device powered on properly;

- Check WiFi connection stable;

- Restart device by power cycle;

- Ensure app has device permissions;

- Check building network operational;

- Verify account has device access;

- Try manual device control;

- Update device firmware if available;

- Contact building technical support;

- Report issue to management company.

Ujin App Login Fault: Cannot Access Account

Login problems include password incorrect, account locked, verification code not received, registration failing, or authentication error.

- Reset password via email/SMS;

- Check account credentials correct;

- Request new verification code;

- Wait 60 seconds before resending;

- Clear app cache and retry;

- Verify phone number format;

- Check email spam folder;

- Try alternative login method;

- Contact support desk;

- Verify account activated by management.

Intercom or Video Call Issue: Ujin Intercom Not Working

Intercom problems include video call failing, door release not working, visitor notification missing, camera not loading, or call dropping.

- Check internet connection stable;

- Verify app permissions for camera/microphone;

- Test video call quality;

- Ensure notifications enabled;

- Check building intercom system operational;

- Restart app completely;

- Update app to latest version;

- Check device volume settings;

- Contact building security;

- Report to technical support.

Access Control Problem: Cannot Open Door via Ujin App

Access issues include door unlock failing, QR code not scanning, guest access not working, temporary key expired, or access denied error.

- Verify account has door permissions;

- Check internet connection active;

- Try alternative unlock method;

- Generate new QR code;

- Verify guest access time valid;

- Check door lock online status;

- Contact building management;

- Use physical key as backup;

- Report access issue immediately;

- Verify subscription active.

Automation or Scene Fault: Ujin Smart Home Scenarios Not Executing

Automation problems include scenes not triggering, schedules not working, climate control automation failing, lighting scenarios broken, or delayed execution.

- Verify automation enabled in app;

- Check trigger conditions correct;

- Ensure devices online and responsive;

- Review scenario logic settings;

- Check time zone settings accurate;

- Verify device permissions granted;

- Test individual actions separately;

- Disable and re-enable scenario;

- Contact technical support;

- Check building system status.

Payment or Billing Issue: Ujin Utilities Payment Not Processing

Billing problems include payment failing, invoice not loading, balance incorrect, payment history missing, or receipt unavailable.

- Verify payment method valid;

- Check card has sufficient funds;

- Try alternative payment method;

- Clear app cache and retry;

- Contact building accounting;

- Verify invoice details correct;

- Check payment processing time;

- Request receipt via support;

- Review payment history;

- Contact management company.

Notification or Alert Problem: Ujin Alerts Not Working

Notification issues include push notifications missing, security alerts not arriving, visitor notifications delayed, or notification settings not saving.

- Enable notifications in phone settings;

- Grant Ujin notification permissions;

- Check app notification settings;

- Verify alert triggers configured;

- Test notifications manually;

- Check Do Not Disturb mode;

- Verify internet connection active;

- Update app to latest version;

- Clear app cache and retry;

- Disable battery optimization for app.

Guest Access or Sharing Fault: Cannot Share Ujin Access

Sharing problems include guest invite not sending, temporary access not working, QR code generation failing, access period incorrect, or guest removal failing.

- Verify guest details entered correctly;

- Set access period appropriately;

- Generate QR code in app;

- Share code via messenger/email;

- Check guest access limits;

- Verify building allows guest access;

- Remove and recreate access;

- Contact building management;

- Check subscription includes sharing;

- Verify network connection.

Climate Control Issue: Ujin Heating/Cooling Not Responding

Climate problems include temperature not changing, schedule not working, thermostat offline, settings not saving, or remote control unavailable.

- Check climate system powered on;

- Verify temperature settings correct;

- Ensure schedule enabled;

- Check building HVAC operational;

- Restart climate control device;

- Verify account has control permissions;

- Contact building maintenance;

- Check for scheduled maintenance;

- Report to technical support;

- Use manual control temporarily.

Mobile App Performance Issue: Ujin App Running Slow

Performance problems include app lagging, crashes, freezing, slow loading, or excessive battery drain.

- Update app to latest version;

- Restart device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device storage available;

- Close background apps;

- Check device OS compatibility;

- Disable unnecessary features;

- Report bugs via feedback;

- Contact technical support.