based on user reports and queries over the last 24 hours
TradingView outage statistics
During last hour where are reports about TradingView not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- Support Center at tradingview.com/support;
- Submit ticket through Help Center;
- Live chat support for premium users;
- Community forums for user discussions;
- Email support for account issues;
- Twitter @TradingView for updates.
- Official Website - https://www.tradingview.com;
- X (Twitter) - https://x.com/tradingview;
- Blog - https://www.tradingview.com/blog;
- YouTube - https://www.youtube.com/tradingview;
- Reddit - r/TradingView community.
Service disruptions manifest as tradingview.com website not loading, charts not displaying, platform freezing, or complete service unavailability.
- Check TradingView status page for maintenance updates;
- Refresh browser with hard reload (Ctrl+F5);
- Test platform from different browsers;
- Verify stable internet connection active;
- Clear browser cache and cookies thoroughly;
- Wait 15-30 minutes during scheduled maintenance;
- Try desktop app if web version failing;
- Switch between Wi-Fi and mobile data;
- Use VPN if regional blocking suspected;
- Monitor social media for outage confirmations.
Chart functionality issues include blank charts, data not loading, indicators frozen, or drawing tools not working.
- Refresh chart page completely;
- Clear browser cache and reload;
- Check JavaScript enabled in browser;
- Disable browser extensions temporarily;
- Try incognito/private browsing mode;
- Reduce number of indicators on chart;
- Switch to simpler chart layout;
- Check internet speed sufficient for streaming;
- Update browser to latest version;
- Try different chart symbol to isolate issue.
Data feed problems include quotes frozen, delayed prices, market data unavailable, or real-time updates stopped.
- Check subscription level (free has delays);
- Verify market hours for trading instrument;
- Refresh chart to reconnect data feed;
- Check data provider status for exchange;
- Verify exchange connection in settings;
- Review subscription includes real-time data;
- Check internet connection stable;
- Try alternative data feed if available;
- Wait for market opening if outside hours;
- Contact support for persistent delays.
Account access issues include password not working, 2FA errors, email verification problems, or session expiring repeatedly.
- Verify username/email and password correct;
- Use "Forgot Password" for credential reset;
- Check 2FA authenticator app time synced;
- Clear browser cookies completely;
- Try different browser or device;
- Verify account not suspended or locked;
- Check email spam for verification links;
- Disable VPN during login if problematic;
- Use social login alternative if configured;
- Contact support for account recovery assistance.
Technical analysis tool issues include indicators not calculating, custom scripts errors, alerts not triggering, or strategy backtests failing.
- Check Pine Script syntax for errors;
- Verify indicator compatible with chart timeframe;
- Review indicator settings configured correctly;
- Check script not exceeding platform limits;
- Update script to latest Pine Script version;
- Reduce script complexity if timing out;
- Verify data available for calculation period;
- Check script permissions and visibility;
- Test on different symbols for consistency;
- Report bugs in Pine Script editor.
Alert system problems include notifications not received, alerts not firing, email/SMS missing, or alert conditions broken.
- Enable notifications in browser settings;
- Check alert conditions set correctly;
- Verify price actually crossed alert level;
- Review alert expiration settings;
- Check notification method enabled (email/SMS/push);
- Test with easily triggered alert first;
- Verify phone number or email confirmed;
- Check spam folder for email alerts;
- Review alert limit not exceeded for plan;
- Recreate alert if not functioning.
Mobile application problems include frequent crashes, watchlists not syncing, charts not loading, or features unavailable.
- Update TradingView app to latest version;
- Clear app cache and data;
- Restart mobile device completely;
- Reinstall app from official store;
- Check sufficient storage space available;
- Verify device OS meets requirements;
- Grant all necessary app permissions;
- Disable battery optimization for app;
- Check account logged in correctly;
- Report crashes with device details to support.
Trading integration issues include broker account not connecting, orders not executing, positions not showing, or sync failures.
- Verify broker supported by TradingView;
- Check broker account credentials correct;
- Review broker API permissions enabled;
- Reconnect broker account in settings;
- Verify broker service operational;
- Check 2FA not blocking connection;
- Review broker maintenance schedule;
- Test with paper trading first;
- Check account funding sufficient;
- Contact broker about API access.
Billing problems include payment not processing, subscription not activating, features locked, or trial expired unexpectedly.
- Verify payment method charged successfully;
- Check subscription status in account settings;
- Wait 24 hours for activation after payment;
- Log out and log back in to refresh;
- Clear browser cache and restart;
- Verify correct account tier purchased;
- Check auto-renewal settings if applicable;
- Review payment receipt for confirmation;
- Try different payment method if declined;
- Contact billing support with transaction details.
Personalization issues include watchlists disappeared, layouts not saving, templates missing, or custom settings lost.
- Check cloud sync enabled in settings;
- Verify logged into correct account;
- Refresh page to reload cloud data;
- Check layout not deleted accidentally;
- Review layout limit not exceeded;
- Save layout manually after changes;
- Export layouts as backup regularly;
- Check account plan supports cloud sync;
- Verify browser cookies not blocking storage;
- Contact support about lost configurations.
Screening tool problems include no results found, filters not applying, data not updating, or scanner timing out.
- Review filter criteria not too restrictive;
- Check market/exchange selected correctly;
- Verify subscription includes screener access;
- Reduce number of filters applied;
- Check data provider for selected market;
- Refresh screener page completely;
- Try preset screener templates first;
- Verify market hours for real-time screening;
- Check fundamental data available;
- Report technical issues with filter details.
Community platform problems include published ideas not appearing, comments not posting, followers not notifying, or social feed empty.
- Check idea meets publication guidelines;
- Verify account moderation status;
- Wait for idea approval if moderated;
- Check internet connection when publishing;
- Review comment length within limits;
- Refresh social feed page;
- Verify not blocked by other users;
- Check privacy settings on published ideas;
- Report inappropriate content properly;
- Contact moderators about removed content.
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