Is Cryptomus down today?

How to Contact Cryptomus Technical Support?

- Live chat support on cryptomus.com;

- Support email: support@cryptomus.com;

- Telegram support bot (check website for link);

- Help Center with documentation;

- Submit ticket through dashboard.

Latest News and Current Information:

- Official Website - https://cryptomus.com;

- X (Twitter) - Check for @Cryptomus accounts;

- GitHub - API documentation and SDKs.

Cryptomus Outage: Platform Unavailable or Service Not Responding

Service disruptions manifest as cryptomus.com website not loading, dashboard not accessible, payment gateway down, or complete platform unavailability.

- Check Cryptomus social media for maintenance announcements;

- Refresh browser with hard reload (Ctrl+F5);

- Test website access from different browsers;

- Verify stable internet connection;

- Clear browser cache and cookies;

- Wait 15-30 minutes during maintenance;

- Use VPN if regional restrictions apply;

- Check status updates on official channels;

- Try accessing from different device;

- Monitor Telegram channels for updates.

Login or Authentication Problem: Cannot Access Cryptomus Account

Account access issues include login failures, two-factor authentication errors, password not working, or session timeout problems.

- Verify email and password entered correctly;

- Use "Forgot Password" for credential reset;

- Check 2FA app time synchronized;

- Verify email confirmation completed;

- Clear browser cookies and retry;

- Try different browser or incognito mode;

- Check account not suspended;

- Disable VPN during login if issues;

- Contact support for account recovery;

- Check email spam for verification links.

Payment Processing Fault: Transactions Not Completing

Transaction problems include payments not processing, crypto deposits missing, withdrawals stuck, or payment gateway errors.

- Check sufficient balance for transaction and fees;

- Verify wallet address entered correctly;

- Wait for blockchain confirmations (varies by coin);

- Check transaction status in dashboard;

- Verify correct network selected (TRC20, ERC20, etc.);

- Check minimum transaction amounts met;

- Review transaction fees deducted;

- Verify recipient system operational;

- Screenshot transaction confirmation;

- Contact support with transaction ID.

Cryptomus Deposit Issue: Funds Not Arriving in Account

Deposit problems include cryptocurrency not credited, payment not reflecting, wrong network used, or missing transactions.

- Verify correct deposit address and network;

- Check transaction confirmed on blockchain explorer;

- Wait for required network confirmations;

- Verify minimum deposit amount met;

- Check memo/tag included if required;

- Wait 15-30 minutes for processing;

- Verify deposit not suspended for maintenance;

- Check transaction hash on blockchain;

- Screenshot deposit confirmation;

- Contact support with TXID if delayed.

Withdrawal Problem: Cannot Withdraw or Transfer Funds

Withdrawal issues include requests rejected, funds not arriving, verification required, or withdrawal limits exceeded.

- Complete KYC verification if required;

- Check withdrawal limits for account level;

- Verify withdrawal address whitelisted if enabled;

- Check correct network selected for crypto;

- Verify 2FA code entered correctly;

- Check sufficient balance after fees;

- Wait for withdrawal processing time;

- Review withdrawal address carefully;

- Check account not restricted;

- Contact support for rejected withdrawals.

Merchant or API Integration Problem: Payment Gateway Not Working

Integration issues include API errors, payment widget not loading, webhook failures, or callback notifications missing.

- Verify API key valid and not expired;

- Check API documentation for correct implementation;

- Review API rate limits not exceeded;

- Test with sandbox/test environment first;

- Verify webhook URL accessible publicly;

- Check API credentials configured correctly;

- Review merchant settings in dashboard;

- Test with small transactions first;

- Monitor API response errors;

- Contact technical support with error logs.

Conversion or Exchange Fault: Cannot Exchange Cryptocurrencies

Exchange problems include conversion not working, rates not loading, swap errors, or currency pairs unavailable.

- Check currency pair supported by Cryptomus;

- Verify sufficient balance for exchange;

- Review exchange rates and fees;

- Check minimum/maximum exchange amounts;

- Wait for rate refresh;

- Try alternative conversion path;

- Verify exchange limits not exceeded;

- Screenshot rates for disputes;

- Check network fees reasonable;

- Contact support for exchange issues.

Verification or KYC Problem: Identity Verification Issues

Account verification problems include documents rejected, pending review, upload errors, or approval delays.

- Upload clear, high-quality document photos;

- Ensure documents valid and not expired;

- Match name on documents to account;

- Complete all verification steps required;

- Wait 1-3 business days for review;

- Check email for verification updates;

- Resubmit if rejected with corrections;

- Use passport or government-issued ID;

- Avoid edited or screenshot documents;

- Contact support for assistance.

Dashboard or Interface Issue: Cryptomus Dashboard Not Loading

Interface problems include dashboard blank, statistics not showing, charts not loading, or features unavailable.

- Refresh dashboard page completely;

- Clear browser cache and cookies;

- Try different browser;

- Disable browser extensions temporarily;

- Check JavaScript enabled;

- Verify stable internet connection;

- Try incognito/private browsing mode;

- Update browser to latest version;

- Check firewall not blocking content;

- Contact support about interface errors.

Invoice or Payment Link Problem: Cannot Create or Share Invoices

Invoice feature issues include unable to create invoices, payment links not working, QR codes not generating, or invoice expiration errors.

- Verify invoice parameters correct;

- Check currency and amount valid;

- Review invoice expiration settings;

- Test payment link before sharing;

- Check QR code generates properly;

- Verify invoice not already paid;

- Check invoice settings in dashboard;

- Try creating new invoice;

- Screenshot invoice details;

- Contact support for persistent issues.

Security or Account Safety Issue: Suspicious Activity Detected

Security concerns include unauthorized access, suspicious transactions, phishing attempts, or account compromised.

- Change password immediately;

- Enable two-factor authentication;

- Review transaction history thoroughly;

- Check active sessions and log out all;

- Contact support urgently about breaches;

- Never share credentials or API keys;

- Verify emails from official Cryptomus domain;

- Check for phishing website imitations;

- Enable withdrawal whitelist if available;

- Report suspicious activity with details.