Is Starlink down today?

How to Contact Starlink Technical Support?

- Starlink Support at support.starlink.com;

- Submit ticket through Starlink account portal;

- Use support chat in Starlink app;

- Check help articles at support.starlink.com;

- Email support for critical issues;

- Community forums for user tips;

- Twitter updates at https://x.com/starlink.

Latest News and Current Information:

- X (Twitter) - https://x.com/starlink;

- SpaceX Updates - https://x.com/SpaceX;

- Official Website - https://www.starlink.com;

- Support Center - https://support.starlink.com;

- Account Portal - https://www.starlink.com/account;

- Coverage Map - https://www.starlink.com/map;

- Starlink App - iOS/Android app stores.

Starlink Outage: Service Unavailable or Connection Issues

When Starlink experiences an outage, users may encounter no internet connectivity, intermittent service, or complete signal loss.

- Check Starlink app for outage notifications;

- View network statistics in Starlink app;

- Check for obstructions blocking dish view;

- Verify router and dish have power;

- Check weather conditions affecting service;

- Look for system updates in progress;

- Wait 15-30 minutes during confirmed outages.

Connection Problem: Internet Dropping or Intermittent Service

Connection issues include frequent disconnections, unstable internet, or slow speeds.

- Check for obstructions using Starlink app;

- Verify dish has clear view of sky;

- Stow and unstow dish to reboot system;

- Power cycle router by unplugging 30 seconds;

- Check all cable connections are secure;

- Move dish away from trees or buildings;

- Check for snow or debris on dish;

- Review network statistics for errors.

Slow Speed Fault: Lower Than Expected Performance

Speed problems include slower download/upload speeds, high latency, or buffering issues.

- Run speed test in Starlink app;

- Check network congestion in your area;

- Verify no obstructions reducing signal;

- Disconnect unnecessary devices;

- Use Ethernet instead of Wi-Fi;

- Reboot router and dish completely;

- Check for network priority settings;

- Test during different times of day.

Dish or Hardware Issue: Starlink Dish Not Working Properly

Hardware problems include dish not moving, LEDs not lighting, or physical damage.

- Check dish power cable securely connected;

- Verify power supply LED is lit;

- Inspect cables for damage or cuts;

- Check dish mounting is stable;

- Stow dish through app and restart;

- Look for error codes in app;

- Ensure dish not overheating;

- Contact support for hardware replacement.

Router or Wi-Fi Problem: Wi-Fi Not Working or Weak Signal

Router issues include no Wi-Fi network, weak signal, or devices not connecting.

- Restart Starlink router completely;

- Check router power and LED status;

- Move closer to router to test signal;

- Use Ethernet cable to bypass Wi-Fi;

- Check Wi-Fi password is correct;

- Update router firmware via app;

- Factory reset router if persistent;

- Add mesh nodes for coverage.

Setup or Installation Fault: Cannot Complete Initial Setup

Installation problems include dish not connecting, app not finding hardware, or setup errors.

- Download Starlink app before starting;

- Use obstruction checker in app;

- Ensure dish has clear north view (northern hemisphere);

- Connect router to power first;

- Wait 15 minutes for dish to orient;

- Check all cables properly seated;

- Verify account activated and paid;

- Follow setup guide step-by-step.

App or Account Issue: Starlink App Not Working or Login Problems

App problems include cannot login, app crashes, or settings not saving.

- Update Starlink app to latest version;

- Check logged into correct account;

- Clear app cache and restart;

- Verify email address used for account;

- Reset password if login failing;

- Reinstall Starlink app;

- Check phone connected to Starlink network;

- Try accessing account via web portal.

Weather Impact Problem: Service Degraded During Bad Weather

Weather-related issues include rain fade, snow accumulation, or storm interference.

- Enable snow melt feature in app;

- Tilt dish to prevent snow accumulation;

- Wait for severe weather to pass;

- Clear ice or snow manually if safe;

- Expect brief outages during heavy storms;

- Check for damage after severe weather;

- Service usually recovers automatically;

- Consider dish heating accessories.

Obstruction Fault: Objects Blocking Satellite View

Obstruction problems include trees, buildings, or structures interfering with signal.

- Use obstruction checker in Starlink app;

- Relocate dish to clear area;

- Install dish on taller mounting pole;

- Trim nearby tree branches;

- Check for seasonal foliage growth;

- Avoid installing near tall structures;

- View obstruction map in app regularly;

- Aim for 100% unobstructed view.

Billing or Subscription Issue: Payment Problems or Service Suspension

Billing problems include payment failures, service paused, or subscription errors.

- Check payment method is valid and current;

- Verify subscription status in account;

- Update billing information online;

- Check for service pause notifications;

- Review invoice for charges;

- Reactivate service if paused;

- Contact support for billing disputes;

- Set up auto-pay to avoid suspension.