Is Postman down today?

How to Contact Postman Technical Support?

- Official Website at https://www.postman.com;

- Support Center at https://support.postman.com;

- Community Forums at https://community.postman.com;

- GitHub Issues at https://github.com/postmanlabs;

- Status Page at https://status.postman.com;

- Submit ticket at https://support.postman.com/hc/en-us/requests/new;

- Premium support for paid plans.

Latest News and Current Information:

- Official Website - https://www.postman.com;

- Blog - https://blog.postman.com;

- Documentation - https://learning.postman.com/docs;

- Status Page - https://status.postman.com;

- Community - https://community.postman.com;

- X (Twitter) - https://twitter.com/getpostman;

- LinkedIn - https://www.linkedin.com/company/postman-platform;

- YouTube - https://www.youtube.com/c/postman;

- GitHub - https://github.com/postmanlabs;

- Release Notes - https://www.postman.com/release-notes.

Postman API Platform Outage: API Development Tool Service Down

Service disruptions manifest as Postman app not opening, cloud sync failing, workspace inaccessible, collections not loading, or complete platform unavailable.

- Check internet connection stable;

- Visit https://status.postman.com for updates;

- Restart Postman application completely;

- Clear Postman cache and cookies;

- Try web version at https://web.postman.co;

- Update to latest Postman version;

- Disable VPN temporarily;

- Check firewall not blocking Postman;

- Wait 15-30 minutes for recovery;

- Monitor @getpostman on X for status.

Request Sending Problem: Cannot Send API Requests

Request issues include "Could not send request", timeout errors, connection refused, SSL errors, or requests hanging indefinitely.

- Check API endpoint URL correct;

- Verify internet connection working;

- Disable SSL certificate verification temporarily;

- Check proxy settings configured;

- Verify request method correct (GET/POST);

- Review headers and authentication;

- Test with simple GET request;

- Check firewall allows outbound connections;

- Increase timeout settings;

- Try sending via web version.

Collection or Workspace Fault: Collections Not Syncing

Sync problems include collections missing, changes not saving, "sync error" messages, workspace conflicts, or version control issues.

- Sign out and sign back in;

- Force sync from settings menu;

- Check cloud sync enabled;

- Verify stable internet connection;

- Resolve workspace conflicts manually;

- Export collection as backup;

- Check account storage limits;

- Clear local cache and re-sync;

- Verify team workspace permissions;

- Contact support for sync recovery.

Authentication Issue: Postman Login or Auth Failing

Authentication problems include login failing, OAuth not working, API key errors, bearer token issues, or credential validation failures.

- Verify login credentials correct;

- Reset password if needed;

- Clear authentication tokens;

- Re-authenticate OAuth connections;

- Check API key format valid;

- Verify authorization header correct;

- Use environment variables for tokens;

- Test auth endpoint separately;

- Review auth type selected properly;

- Check token not expired.

Environment Variables Problem: Variables Not Working

Variable issues include variables not resolving, scope conflicts, initial values wrong, current values missing, or syntax errors.

- Check variable name spelling exact;

- Use double curly braces: {{variable}};

- Verify environment selected correctly;

- Set both initial and current values;

- Check variable scope (​global/​environment/​collection);

- Review pre-request scripts;

- Verify no conflicting variable names;

- Use console to debug variables;

- Check variable persistence settings;

- Export and reimport environment.

Test Scripts Fault: Postman Tests Not Executing

Testing problems include tests not running, assertions failing, scripts timing out, console errors, or test results incorrect.

- Check JavaScript syntax in tests;

- Review test script logic carefully;

- Use console.log for debugging;

- Verify pm object methods correct;

- Check response format matches expectations;

- Review assertion syntax (pm.expect);

- Test scripts run after response;

- Check for async/promise issues;

- Verify newman compatibility if needed;

- Review Postman sandbox limitations.

Mock Server Issue: Postman Mock Not Responding

Mock server problems include mock unavailable, incorrect responses, examples not matching, mock URL wrong, or rate limits exceeded.

- Verify mock server URL correct;

- Check example responses defined;

- Match request method and path exactly;

- Review mock server settings;

- Check mock server published;

- Verify request headers match;

- Test with exact example request;

- Check mock server not paused;

- Review rate limit quotas;

- Recreate mock if corrupted.

Newman CLI Problem: Command Line Runner Issues

Newman issues include "newman command not found", run failures, reporter errors, collection import problems, or CI/CD integration failing.

- Install Newman: `npm install -g newman`;

- Verify Node.js installed properly;

- Update Newman: `npm update -g newman`;

- Export collection in v2.1 format;

- Use correct file path to collection;

- Specify environment file with `-e`;

- Check reporter installed correctly;

- Review Newman documentation;

- Use verbose flag for debugging;

- Verify collection JSON valid.

API Documentation Fault: Published Docs Not Updating

Documentation problems include docs not publishing, changes not reflecting, custom domain issues, version conflicts, or formatting broken.

- Republish documentation manually;

- Check collection changes saved;

- Verify publish settings correct;

- Clear browser cache for docs;

- Review custom domain configuration;

- Check version published is latest;

- Verify public link accessible;

- Review markdown formatting;

- Check examples included properly;

- Wait for CDN propagation.

Team Collaboration Issue: Workspace Sharing Problems

Collaboration problems include team members missing access, role permissions wrong, invite emails not sent, workspace limits exceeded, or billing issues.

- Verify team member email correct;

- Check workspace role assigned properly;

- Resend invitation if needed;

- Review team workspace plan limits;

- Check billing account active;

- Verify member accepted invite;

- Review workspace permissions settings;

- Check seat availability;

- Sync workspace after changes;

- Contact admin for access issues.

Monitor or Scheduled Run Problem: Monitors Not Running

Monitor issues include scheduled runs failing, monitor paused, notifications not sent, results missing, or quota exceeded.

- Check monitor enabled/not paused;

- Verify schedule configured correctly;

- Review monitor run results/logs;

- Check notification settings active;

- Verify integration webhooks working;

- Review monitor quota limits;

- Test collection runs manually first;

- Check environment variables set;

- Verify API endpoints reachable;

- Review monitor failure alerts.

Postman Agent Fault: Desktop Agent Not Working

Agent problems include agent not connecting, localhost requests failing, interceptor issues, cookies not capturing, or proxy errors.

- Download latest Postman Agent;

- Enable agent in settings;

- Check agent running in background;

- Verify localhost port accessible;

- Use agent for browser requests;

- Check interceptor extension installed;

- Review proxy configuration;

- Restart agent service;

- Check browser compatibility;

- Use desktop app for localhost.

Import/Export Issue: Cannot Import Collections or Data

Import/export problems include file format errors, import failing, corrupted exports, version incompatibility, or data loss.

- Verify file format valid JSON;

- Use Postman collection v2.1 format;

- Check file not corrupted;

- Try importing smaller collection;

- Export from same Postman version;

- Validate JSON syntax first;

- Import via URL if file fails;

- Check file encoding UTF-8;

- Review import error messages;

- Use API to import programmatically.