based on user reports and queries over the last 24 hours
Figma outage statistics
During last hour where are reports about Figma not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- Help Center at https://help.figma.com;
- Submit ticket via Figma dashboard;
- Community forum at https://forum.figma.com;
- X (Twitter) @figma for updates;
- Email: support@figma.com (paid plans);
- Status page: https://status.figma.com.
- Official Website - https://www.figma.com;
- X (Twitter) - https://twitter.com/figma;
- YouTube - https://www.youtube.com/c/Figmadesign;
- Instagram - https://www.instagram.com/figma;
- LinkedIn - https://www.linkedin.com/company/figma;
- Blog - https://www.figma.com/blog;
- Community - https://forum.figma.com;
- Help Center - https://help.figma.com;
- Status - https://status.figma.com;
- TikTok - https://www.tiktok.com/@figma.
Service disruptions manifest as Figma not loading, files inaccessible, editor blank, login errors, or complete platform unavailable.
- Check Figma status at status.figma.com;
- Refresh browser page completely;
- Verify stable internet connection;
- Clear browser cache and cookies;
- Try different browser (Chrome/Firefox);
- Wait 15-30 minutes during maintenance;
- Check firewall not blocking Figma;
- Switch between WiFi and mobile data;
- Try incognito/private browsing mode;
- Monitor @Figma for service updates.
File access issues include files not loading, infinite spinner, "file not found" errors, or projects displaying blank.
- Refresh page to reload file;
- Check file sharing permissions;
- Verify account has access rights;
- Clear browser cache completely;
- Try opening in different browser;
- Check file not deleted/archived;
- Verify team subscription active;
- Try Figma desktop app instead;
- Check file URL correct;
- Contact file owner for access.
Authentication problems include login failing, password rejected, SSO errors, verification code not arriving, or account locked.
- Verify email and password correct;
- Use "Forgot password" for reset;
- Check email spam for verification;
- Verify SSO configured properly (Google/Microsoft);
- Clear browser cookies and retry;
- Try different login method;
- Check account not deactivated;
- Verify team admin permissions;
- Contact IT about SSO issues;
- Submit ticket for account recovery.
Real-time collaboration issues include edits not saving, teammates' cursors missing, changes delayed, or version conflicts appearing.
- Check internet connection stable;
- Refresh file to sync changes;
- Verify all collaborators online;
- Check browser not blocking WebSocket;
- Clear cache and reload file;
- Check version history for changes;
- Verify editing permissions granted;
- Try different network connection;
- Check file not locked;
- Contact support about sync issues.
Performance issues include slow loading, laggy interactions, browser freezing, high CPU usage, or delayed responses.
- Close unnecessary browser tabs;
- Reduce file complexity (simplify);
- Clear browser cache files;
- Update browser to latest version;
- Disable browser extensions temporarily;
- Check RAM usage not maxed;
- Use Figma desktop app instead;
- Reduce zoom level on canvas;
- Archive old unused files;
- Check device meets requirements.
Export functionality problems include PDF not generating, image export failing, download stuck, or file corrupted.
- Try different export format (PNG/SVG/PDF);
- Check design size within limits;
- Reduce file complexity before export;
- Clear browser cache and retry;
- Try exporting smaller sections;
- Check sufficient disk space;
- Disable browser extensions;
- Try different browser for export;
- Wait for processing large files;
- Contact support about export errors.
Plugin issues include plugins not loading, errors when running, marketplace unavailable, or plugins crashing.
- Update plugin to latest version;
- Disable and re-enable plugin;
- Clear Figma cache;
- Check plugin compatible with version;
- Try different browser;
- Remove and reinstall plugin;
- Check plugin permissions granted;
- Verify team plan supports plugins;
- Contact plugin developer;
- Report bug to Figma support.
Sharing problems include invite links not working, collaborators cannot access, permission changes failing, or public sharing disabled.
- Check sharing settings configured;
- Verify correct permission level (View/Edit);
- Generate new sharing link;
- Check team settings allow sharing;
- Verify collaborator email correct;
- Check organization restrictions;
- Try adding via email instead;
- Verify team plan supports sharing;
- Check file not private locked;
- Contact admin about restrictions.
Component library problems include libraries not updating, components broken, instances not syncing, or library unavailable.
- Publish library changes;
- Update components in file;
- Check library permissions;
- Refresh file to sync libraries;
- Verify library not deleted;
- Check team has access;
- Re-link library if disconnected;
- Check component overrides;
- Verify library published correctly;
- Contact library owner.
Prototyping issues include interactions not triggering, preview not loading, hotspots invisible, or flows broken.
- Check connections created properly;
- Verify interaction triggers set;
- Refresh prototype preview;
- Check starting frame selected;
- Test in present mode;
- Verify device frame correct;
- Check overlays configured;
- Clear browser cache;
- Try different browser;
- Review interaction settings.
Mobile application problems include app freezing, files not loading, touch controls unresponsive, or app not opening.
- Update Figma app to latest version;
- Clear app cache and data;
- Restart smartphone completely;
- Check sufficient storage available;
- Verify device OS compatibility;
- Reinstall app from store;
- Check stable internet connection;
- Try viewing in mobile browser;
- Grant necessary app permissions;
- Report crashes to support.
FigJam-specific issues include boards not opening, widgets broken, audio chat failing, or collaboration features missing.
- Refresh board to reload;
- Check board permissions;
- Clear browser cache;
- Verify microphone permissions;
- Try different browser;
- Check audio device selected;
- Verify team plan includes FigJam;
- Test widgets individually;
- Check internet connection stable;
- Contact support about issues.
Billing issues include payment failing, upgrade not processing, subscription cancelled, or features locked.
- Verify payment method valid;
- Check card details correct;
- Try different payment method;
- Check billing email for errors;
- Verify plan limits not exceeded;
- Contact billing support;
- Check subscription status in settings;
- Verify admin permissions for billing;
- Review invoice for charges;
- Check trial period status.
Desktop software problems include app not launching, updates failing, sync issues, or offline mode broken.
- Update desktop app to latest version;
- Reinstall Figma desktop application;
- Check system requirements met;
- Clear application cache;
- Verify internet connection stable;
- Check firewall not blocking;
- Run app as administrator;
- Disable antivirus temporarily;
- Check OS compatibility;
- Try web version instead.
Layout functionality issues include auto layout breaking, constraints not applying, responsive design failing, or spacing incorrect.
- Check auto layout settings;
- Verify constraints configured correctly;
- Reset layout properties;
- Check nested frames structure;
- Verify padding/spacing values;
- Remove and reapply auto layout;
- Check conflicting constraints;
- Review layout direction settings;
- Test with simpler structure;
- Check version supports feature.
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