based on user reports and queries over the last 24 hours
Overleaf outage statistics
During last hour where are reports about Overleaf not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- Help Center at https://www.overleaf.com/learn;
- Contact form at https://www.overleaf.com/contact;
- Email: support@overleaf.com;
- X (Twitter) @overleaf for updates;
- Community forum available in Help Center;
- Status page: https://status.overleaf.com.
- Official Website - https://www.overleaf.com;
- Help & Documentation - https://www.overleaf.com/learn;
- Blog - https://www.overleaf.com/blog;
- X (Twitter) - https://twitter.com/overleaf;
- Status - https://status.overleaf.com;
- Templates - https://www.overleaf.com/latex/templates;
- Facebook - https://www.facebook.com/overleaf.editor;
- YouTube - https://www.youtube.com/channel/UC_dw8aPZVHTS7M0gQ-P_3kQ;
- LinkedIn - https://www.linkedin.com/company/writelatex-limited;
- GitHub - https://github.com/overleaf.
Service disruptions manifest as Overleaf not loading, editor inaccessible, dashboard blank, login errors, or complete platform unavailable.
- Check Overleaf status at https://status.overleaf.com;
- Refresh browser page completely;
- Verify stable internet connection;
- Clear browser cache and cookies;
- Try different browser (Chrome/Firefox);
- Wait 15-30 minutes during maintenance;
- Check firewall not blocking Overleaf;
- Switch between WiFi and mobile data;
- Try incognito/private browsing mode;
- Monitor @overleaf for service updates.
Project access issues include documents not loading, "project not found" errors, files missing, or editor displaying blank.
- Refresh page to reload project;
- Check project sharing permissions;
- Verify account has access rights;
- Clear browser cache completely;
- Check project not deleted/archived;
- Verify collaboration link valid;
- Try downloading project ZIP;
- Check project URL correct;
- Contact project owner for access;
- Check account subscription active.
Compilation issues include build failing, PDF not generating, timeout errors, or "compilation error" messages appearing.
- Check LaTeX syntax errors in log;
- Verify compiler version selected correctly;
- Reduce document complexity temporarily;
- Check package dependencies installed;
- Clear cached files and recompile;
- Verify image/file paths correct;
- Check compilation timeout limits;
- Review error log carefully;
- Try compiling specific sections;
- Update packages to latest versions.
Collaboration problems include edits not saving, co-authors' changes missing, cursor positions wrong, or version conflicts appearing.
- Check internet connection stable;
- Refresh project to sync changes;
- Verify all collaborators online;
- Clear browser cache and reload;
- Check version history for changes;
- Verify editing permissions granted;
- Try different network connection;
- Check project not locked;
- Wait for sync to complete;
- Contact support about sync issues.
Template functionality issues include templates not loading, gallery unavailable, import failing, or template structure broken.
- Try different template from gallery;
- Check template compatibility;
- Verify account logged in;
- Clear browser cache;
- Download template and upload manually;
- Check subscription allows templates;
- Try creating from blank project;
- Verify template not outdated;
- Contact template author;
- Report template issues to support.
Git synchronization problems include repository not linking, push/pull failing, authentication errors, or commits not syncing.
- Verify Git integration enabled;
- Check GitHub credentials correct;
- Re-authenticate GitHub connection;
- Verify repository permissions;
- Check SSH keys configured;
- Review commit history;
- Try manual Git operations;
- Verify repository URL correct;
- Check branch settings;
- Update Git integration settings.
File management problems include uploads failing, download errors, file size exceeded, or unsupported formats.
- Check file size within limits;
- Verify file format supported;
- Try smaller files first;
- Check sufficient storage available;
- Clear browser cache;
- Try different browser;
- Upload files individually;
- Check internet connection stable;
- Verify subscription storage limits;
- Use ZIP for multiple files.
Bibliography issues include citations broken, .bib file errors, references not appearing, or formatting incorrect.
- Check BibTeX syntax correct;
- Verify .bib file uploaded;
- Run BibTeX compiler additionally;
- Check citation keys match;
- Verify bibliography style file;
- Review bibliography commands;
- Check reference file path;
- Compile multiple times;
- Verify citation package used;
- Check for duplicate entries.
Authentication issues include login failing, password rejected, email verification errors, SSO problems, or account locked.
- Verify email and password correct;
- Use "Forgot password" for reset;
- Check email spam for verification;
- Verify SSO configured properly;
- Clear browser cookies and retry;
- Try different login method;
- Check account not suspended;
- Verify institutional access;
- Contact IT about SSO issues;
- Submit ticket for account recovery.
Performance problems include slow typing, editor freezing, compilation delays, browser hanging, or high memory usage.
- Close unnecessary browser tabs;
- Reduce document complexity;
- Clear browser cache files;
- Update browser to latest version;
- Disable browser extensions temporarily;
- Check RAM usage not maxed;
- Split large documents;
- Reduce image resolution;
- Check internet connection speed;
- Use rich text mode instead.
Sharing problems include invite links not working, collaborators cannot access, permission changes failing, or public sharing disabled.
- Generate new sharing link;
- Check sharing settings configured;
- Verify correct permission level;
- Check collaborator email correct;
- Verify subscription allows sharing;
- Try adding via email directly;
- Check project visibility settings;
- Verify account subscription active;
- Review collaboration limits;
- Contact collaborator verify access.
Package availability issues include packages missing, installation failing, version conflicts, or package errors during compilation.
- Check package name spelled correctly;
- Verify package available on Overleaf;
- Update TeX Live version;
- Check package documentation;
- Try alternative packages;
- Verify package compatibility;
- Request package installation;
- Check package dependencies;
- Review compilation log;
- Use local installation if needed.
Preview problems include PDF blank, viewer frozen, zoom broken, or rendering errors appearing.
- Refresh PDF viewer;
- Clear browser cache;
- Recompile document completely;
- Try downloading PDF locally;
- Check PDF generation successful;
- Verify browser PDF support;
- Try different zoom level;
- Check graphics rendering;
- Disable browser PDF viewer;
- Use external PDF reader.
Billing issues include payment failing, upgrade not processing, features locked, or subscription cancelled.
- Verify payment method valid;
- Check card details correct;
- Try different payment method;
- Check billing email for errors;
- Verify plan limits not exceeded;
- Contact billing support;
- Check subscription status;
- Verify admin permissions;
- Review invoice for charges;
- Check trial period status.
Version history problems include history not loading, restore failing, versions missing, or changes not tracked.
- Access history from project menu;
- Check version timestamps;
- Try restoring specific version;
- Download version as ZIP;
- Verify history retention limits;
- Check subscription includes history;
- Compare versions manually;
- Review tracked changes;
- Check labels on versions;
- Contact support about missing history.
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