Is OCI down today?

How to Contact Oracle Cloud Technical Support?

- Support Portal at https://support.oracle.com;

- Cloud Status at https://ocistatus.oraclecloud.com;

- Help Center at https://docs.oracle.com/en-us/iaas/Content/GSG/Tasks/contactingsupport.htm;

- Phone support (varies by region);

- Chat support in OCI console;

- My Oracle Support for customers.

Latest News and Current Information:

- Official Website - https://www.oracle.com/cloud;

- Cloud Status - https://ocistatus.oraclecloud.com;

- Documentation - https://docs.oracle.com/en-us/iaas;

- Blog - https://blogs.oracle.com/cloud-infrastructure;

- X (Twitter) - https://twitter.com/OracleCloud;

- YouTube - https://www.youtube.com/user/Oracle;

- LinkedIn - https://www.linkedin.com/company/oracle;

- Developer Portal - https://developer.oracle.com;

- Cloud Free Tier - https://www.oracle.com/cloud/free;

- Learning Library - https://apexapps.oracle.com/pls/apex/f?p=44785:1.

Oracle Cloud Infrastructure Outage: OCI Platform Service Down

Service disruptions manifest as Oracle Cloud console inaccessible, instances unreachable, APIs not responding, dashboard blank, or complete platform unavailable.

- Check Oracle Cloud status at https://​ocistatus.​oraclecloud.​com;

- Refresh browser page completely;

- Verify stable internet connection;

- Clear browser cache and cookies;

- Try different browser (Chrome/Firefox);

- Wait 15-30 minutes during maintenance;

- Check firewall not blocking OCI;

- Switch between WiFi and mobile data;

- Try incognito/private browsing mode;

- Monitor @OracleCloud for updates.

Compute Instance Problem: OCI Virtual Machines Not Accessible

VM access issues include instances stopped, SSH connection failing, boot failures, "instance unreachable" errors, or console not loading.

- Check instance state in console;

- Restart instance from dashboard;

- Verify SSH key configured correctly;

- Try VNC console access;

- Check security list rules allow traffic;

- Verify subnet route table correct;

- Review instance metrics for issues;

- Check service limits not exceeded;

- Test network connectivity settings;

- Contact Oracle support team.

Network or VCN Fault: Oracle Cloud Networking Issues

Network problems include VCN connectivity lost, subnet misconfigured, internet gateway down, load balancer failing, or DNS not resolving.

- Verify VCN configuration correct;

- Check internet gateway attached;

- Review security list ingress/egress rules;

- Test route table entries;

- Verify subnet CIDR not overlapping;

- Check NAT gateway functioning;

- Review network security groups;

- Test with traceroute/ping;

- Verify DNS resolver settings;

- Contact network support.

Storage or Block Volume Issue: OCI Storage Not Working

Storage problems include block volumes not attaching, boot volume errors, object storage inaccessible, backup failing, or performance degraded.

- Verify volume attachment state;

- Check storage quota limits;

- Detach and reattach volume;

- Review volume performance tier;

- Check object storage bucket policy;

- Verify IAM permissions granted;

- Test with different availability domain;

- Review storage metrics;

- Check backup policy configured;

- Contact storage support team.

Database or Autonomous DB Problem: Oracle Database Service Down

Database issues include DB system unavailable, connections failing, autonomous database stopped, backup errors, or SQL queries timing out.

- Check database system status;

- Verify connection string correct;

- Start stopped database instance;

- Review database credentials valid;

- Check network access configured;

- Verify wallet downloaded (Autonomous);

- Test with SQL Developer/SQLPlus;

- Review database performance metrics;

- Check storage space available;

- Contact database support.

IAM or Authentication Fault: Cannot Login to Oracle Cloud

Authentication problems include login failing, MFA errors, federated SSO broken, API keys invalid, or policies not applying.

- Verify username/password correct;

- Complete MFA authentication properly;

- Reset password if forgotten;

- Check federation configuration;

- Verify API key fingerprint matches;

- Review IAM policy statements;

- Check user group membership;

- Test with different authentication method;

- Verify account not locked;

- Contact identity support.

Billing or Cost Management Issue: OCI Billing Problems

Billing problems include unexpected charges, payment failing, cost tracking wrong, credits not applied, or invoice discrepancies.

- Review cost analysis dashboard;

- Check usage reports detailed;

- Verify payment method valid;

- Review free tier eligibility;

- Check promotional credits applied;

- Set up budget alerts;

- Review resource tagging for costs;

- Verify compartment spending;

- Download detailed invoice;

- Contact billing support.

Load Balancer or Traffic Management Problem: LB Not Distributing Traffic

Load balancing issues include backend servers unhealthy, SSL certificate errors, traffic not routing, health checks failing, or session persistence broken.

- Check backend set health status;

- Verify listener configuration correct;

- Review health check settings;

- Check SSL certificate valid;

- Verify backend server reachable;

- Review routing policies configured;

- Test load balancer IP directly;

- Check security lists allow LB traffic;

- Review backend set policies;

- Contact LB support team.

Container or Kubernetes Fault: OKE Cluster Issues

Kubernetes problems include cluster unreachable, nodes not ready, pods failing, kubectl not connecting, or workloads not deploying.

- Verify kubeconfig file correct;

- Check cluster status in console;

- Review node pool health;

- Test kubectl connectivity;

- Check pod logs for errors;

- Verify container images accessible;

- Review resource quotas limits;

- Check network policy configuration;

- Verify IAM permissions granted;

- Contact container support.

API or CLI Issue: Oracle Cloud APIs Not Responding

API problems include authentication failures, rate limiting errors, SDK issues, CLI commands failing, or timeout errors.

- Verify API credentials configured;

- Check API signing key valid;

- Review rate limit quotas;

- Update OCI CLI to latest;

- Test with simple API call;

- Verify region endpoint correct;

- Check request syntax valid;

- Review API error messages;

- Implement retry logic properly;

- Contact API support team.

Migration or Data Transfer Problem: Cannot Migrate to OCI

Migration issues include data transfer slow, compatibility errors, import failing, replication broken, or downtime excessive.

- Use Oracle Cloud Migration tools;

- Check network bandwidth sufficient;

- Verify source system compatible;

- Test migration in phases;

- Review prerequisites documentation;

- Check target capacity available;

- Monitor transfer progress;

- Verify data integrity post-migration;

- Keep source system until verified;

- Request migration assistance.

Monitoring or Logging Fault: OCI Monitoring Not Working

Monitoring problems include metrics missing, alarms not triggering, logs not appearing, dashboards blank, or notifications failing.

- Enable monitoring for resources;

- Check alarm configuration correct;

- Verify notification topic subscribed;

- Review log search queries;

- Check service connector hub;

- Verify IAM permissions for monitoring;

- Test alarm manually;

- Review metric namespace;

- Check log retention settings;

- Contact observability support.

Resource Limits or Quota Issue: Service Limit Exceeded

Quota problems include "limit exceeded" errors, cannot create resources, compartment limits reached, or tenancy quotas maxed.

- Check service limits in console;

- Review current resource usage;

- Request limit increase via ticket;

- Verify compartment quotas;

- Clean up unused resources;

- Check regional availability;

- Review tenancy-level limits;

- Plan resource distribution;

- Monitor quota usage regularly;

- Contact limits support team.