Is Janitor AI down today?

How to Contact Janitor AI Technical Support?

- Join official Discord server for community support and announcements;

- Submit bug reports through in-site feedback form;

- Contact via email at support@janitorai.com (if available);

- Report issues on official subreddit r/JanitorAI_Official;

- Check FAQ section on Janitor AI website;

- Use in-app support chat feature if available;

- Community troubleshooting on Discord server.

Latest News and Current Information:

- X (Twitter) - https://x.com/janitorai_com;

- Official Discord - discord.gg/janitorai (check official site for invite);

- Reddit - https://www.reddit.com/r/JanitorAI_Official;

- Official Website - https://janitorai.com;

- Documentation/FAQ - https://janitorai.com/faq;

- Status updates typically posted on X/Twitter and Discord;

- Community forums for user discussions and support.

Janitor AI Outage: Service Unavailable or Site Not Loading

When Janitor AI experiences an outage, users may encounter error messages, blank pages, or complete inability to access the platform.

- Visit Janitor AI's official Twitter/X for service announcements;

- Try accessing through different browsers or devices;

- Verify your internet connection is stable;

- Clear browser cache and cookies completely;

- Try accessing in incognito/private browsing mode;

- Check if site is under maintenance via official social media;

- Wait 30-60 minutes during confirmed outages.

Chat Response Problem: AI Not Responding or Slow Replies

Chat issues include AI not generating responses, extremely slow replies, or incomplete messages.

- Refresh the page and retry your message;

- Check if API key is valid and has sufficient credits;

- Verify API connection in settings (OpenAI, KoboldAI, etc.);

- Clear browser cache and restart conversation;

- Try creating new chat if current one is unresponsive;

- Check API status if using third-party services;

- Reduce message length if hitting token limits;

- Wait during high traffic periods when servers are overloaded.

API Connection Fault: Unable to Connect API or Invalid Key Errors

API problems include connection failures, authentication errors, or "Invalid API key" messages.

- Verify API key is correctly copied without extra spaces;

- Check if API key has been revoked or expired;

- Ensure sufficient credits/balance in API provider account;

- Test API key directly with provider (OpenAI, etc.);

- Re-enter API key in Janitor AI settings;

- Switch between different API providers to isolate issue;

- Check if API provider is experiencing outages;

- Verify API endpoint URL is correct in settings.

Character Creation Issue: Unable to Create or Edit Characters

Character problems include saving failures, images not uploading, or character data loss.

- Check if character name violates content guidelines;

- Reduce character description length if too long;

- Compress character image to smaller file size;

- Use supported image formats (JPG, PNG);

- Clear cache before saving character;

- Try editing through different browser;

- Ensure all required fields are filled correctly;

- Save draft frequently to prevent data loss.

Login Authentication Problem: Can't Access Account or Password Issues

Authentication failures include login errors, password reset problems, or session timeouts.

- Use "Forgot Password" feature to reset credentials;

- Check email spam folder for reset link;

- Clear browser cookies and cache before login;

- Try logging in from different browser or device;

- Verify email address is correctly entered;

- Check if account was suspended for ToS violations;

- Disable browser extensions during login;

- Wait if temporarily locked after multiple failed attempts.

Message History Fault: Chats Disappearing or Not Saving

History issues include lost conversations, messages not appearing, or chat history deleted.

- Refresh page to reload chat history;

- Check if you're logged into correct account;

- Clear cache and restart browser;

- Verify chat wasn't accidentally deleted;

- Export important chats regularly as backup;

- Check if browser's local storage is full;

- Try accessing from different device;

- Contact support if critical data is missing.

Content Filter Issue: Messages Being Blocked or Censored

Filter problems include legitimate messages being blocked or overly restrictive content filtering.

- Rephrase message to avoid trigger words;

- Check character settings for content restrictions;

- Review Janitor AI content policies;

- Try different phrasing while maintaining context;

- Verify account settings aren't set to strict mode;

- Report false positives to improve filter accuracy;

- Use alternative characters with different settings;

- Clear conversation and start fresh if persistent.

Performance Problem: Slow Loading or Site Lag

Performance issues include slow page loads, delayed responses, or interface freezing.

- Clear browser cache and cookies;

- Disable unnecessary browser extensions;

- Close other tabs consuming resources;

- Try using different browser (Chrome, Firefox, Edge);

- Check if device has sufficient RAM available;

- Reduce number of active chats;

- Use lower resolution character images;

- Restart browser completely.