based on user reports and queries over the last 24 hours
fatsecret outage statistics
During last hour where are reports about fatsecret not working in regions:
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
If FatSecret freezes on the splash screen or closes immediately, start with the basics: force-close the app, clear its cache in your phone settings, then reopen. On Android go to Settings → Apps → FatSecret → Storage → Clear Cache. If that doesn''t help, uninstall and reinstall the latest version from the store.
The search index sometimes lags or loses sync with the server. Try these steps:
- Type the product name in English even if your app language is different
- Check your internet connection — search requires a live server request
- Log out, log back in, and search again
- If the barcode scanner finds nothing, enter the name manually
Double-check that Caps Lock isn''t on and there are no extra spaces in the email field. If you''ve forgotten your password, use the reset link on the login screen — the reset email sometimes lands in spam. After resetting, wait a minute before trying to log in again, since sessions can take time to clear on the server side.
This usually happens when the app loses connection mid-request. Make sure you have a stable signal before adding meals. If entries disappear after closing the app, check that background data isn''t restricted for FatSecret in your phone''s battery or data settings.
- Pull down to refresh the screen
- Switch to a different time range and switch back
- If the chart stays blank, log out and log in again to force a data refresh
Reminder alerts for meals or water depend on system permissions. Go to your phone''s notification settings, find the app, and make sure all notification categories are enabled. On iOS, also check that Focus mode isn''t silencing the alerts.
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