Is Duolingo down today?

How to Contact Duolingo Technical Support?

- In-app support: Profile > Settings > Help > Contact Us;

- Help Center at support.duolingo.com;

- Bug reports at duolingo.com/bug-report;

- Email support through help center form;

- Community forum at forum.duolingo.com;

- Twitter support at https://x.com/duolingo.

Latest News and Current Information:

- X (Twitter) - https://x.com/duolingo;

- Instagram - https://www.instagram.com/duolingo;

- Facebook - https://www.facebook.com/duolingo;

- TikTok - https://www.tiktok.com/@duolingo;

- Official Blog - https://blog.duolingo.com;

- Official Website - https://www.duolingo.com;

- Support Center - https://support.duolingo.com.

Duolingo Platform Outage: Language Learning App Service Down

When Duolingo experiences an outage, users may encounter connection errors, lessons not loading, or complete inability to access the service.

- Try accessing through different devices (phone, web, tablet);

- Verify internet connection is stable;

- Restart Duolingo app completely;

- Switch between app and web version;

- Clear app cache and retry;

- Wait 15-30 minutes during confirmed outages.

Lesson or Exercise Problem: Lessons Not Loading or Freezing

Lesson issues include exercises not loading, app freezing during lessons, or progress not saving.

- Force quit and restart Duolingo app;

- Clear app cache (Settings > Storage);

- Check internet connection stability;

- Update app to latest version;

- Complete lesson on web version instead;

- Restart device completely;

- Reinstall app if persistent freezing.

Streak or Progress Fault: Streak Lost or XP Not Counting

Streak problems include lost streaks, XP not updating, or progress not syncing.

- Check if lesson completed before midnight in timezone;

- Verify streak freeze was equipped;

- Use streak repair in shop (if available);

- Wait few minutes for XP to sync;

- Complete lesson again to update progress;

- Check if offline progress synced properly;

- Contact support for incorrectly lost streaks.

Audio or Sound Issue: No Sound or Speech Recognition Problems

Audio problems include no sound playback, microphone not working, or speech exercises failing.

- Check device volume is turned up;

- Grant microphone permissions in phone settings;

- Test microphone in other apps;

- Disable Bluetooth if causing conflicts;

- Clear app cache and restart;

- Check if headphones are properly connected;

- Skip speech exercises if persistent issues.

Login or Account Problem: Cannot Sign In or Sync Issues

Authentication issues include login errors, account not syncing, or password problems.

- Use "Forgot Password" to reset credentials;

- Check email spam folder for reset link;

- Verify logging in with correct method (email, Google, Facebook);

- Clear app cache before login;

- Try logging in via web browser;

- Check if account was suspended;

- Ensure using same account across devices.

Super Duolingo or Subscription Fault: Premium Features Not Working

Subscription problems include features not unlocking, billing errors, or ads still appearing.

- Verify subscription is active (Settings > Duolingo Super);

- Restart app to refresh subscription status;

- Check payment method is valid;

- Wait up to 24 hours after subscribing;

- Restore purchases (Settings > Restore Purchases);

- Sign out and back in to refresh;

- Contact support for billing disputes.

Notification or Reminder Issue: Not Receiving Practice Reminders

Notification problems include missing reminders, incorrect timing, or notification spam.

- Enable notifications in phone settings for Duolingo;

- Check notification settings in app (Settings > Notifications);

- Disable battery optimization for Duolingo;

- Turn off Do Not Disturb mode;

- Adjust reminder time in settings;

- Reinstall app if reminders stopped;

- Check timezone settings are correct.

Leaderboard or Friends Fault: Leaderboards Not Loading

Leaderboard issues include rankings not updating, friends not appearing, or league errors.

- Refresh leaderboard by pulling down;

- Check if leagues are unlocked (after first week);

- Verify internet connection;

- Clear app cache and restart;

- Wait for weekly league reset (Monday);

- Check if friends have Duolingo accounts;

- Update app to latest version.

Offline Mode Problem: Lessons Not Available Offline

Offline issues include downloaded lessons not working or offline mode unavailable.

- Download lessons while connected to internet (Duolingo Plus/Super feature);

- Check if Super Duolingo subscription is active;

- Verify lessons fully downloaded before going offline;

- Update app to latest version;

- Clear cache and re-download lessons;

- Offline mode limited to certain courses.

Course or Language Issue: Course Not Available or Content Missing

Course problems include languages not appearing, lessons locked, or content errors.

- Check if course available for your device language;

- Verify course exists on platform (some web-only);

- Update app to access new courses;

- Complete previous lessons to unlock next ones;

- Switch base language in settings if needed;

- Check if course is in beta testing.