Is BIGO down today?

How to contact BIGO LIVE technical support?

- Email: feedback@bigo.tv

- Official website: https://www.bigo.tv

Latest news and actual information:

- X: https://x.com/BIGOLIVEapp

- YouTube: https://www.youtube.com/@BIGOLIVEapp

- Instagram: https://www.instagram.com/bigoliveapp

- Facebook: https://www.facebook.com/bigoliveapp

App crashes on launch

If the app freezes or closes immediately after opening, start with the basics: clear the cache in your phone settings under the app info section. On Android go to Settings → Apps → BIGO LIVE → Storage → Clear Cache. If that doesn''t help, uninstall the app completely and download a fresh copy from the official store — not from third-party APK sites.

Stream won''t start or keeps buffering

Poor stream quality almost always comes down to your connection, not the platform. Run a speed test: you need at least 3–5 Mbps upload for stable broadcasting. Switch from Wi-Fi to mobile data or vice versa to isolate the problem. If you''re on Wi-Fi, move closer to the router or restart it.

Login errors and account access issues

- Double-check that Caps Lock is off and you''re entering credentials for the correct login method (phone, email, or social account)

- If you linked a third-party account (Facebook, Google), make sure that account itself is accessible and not logged out

- Use the ''Forgot Password'' flow and check spam folders for the reset email

- If the app says your account is restricted, contact support through the in-app help center

Coins or payments not going through

Failed purchases are usually caused by a mismatch between your payment method region and app store region, or a temporary hold by your bank. Check that your card supports international transactions. Try a different payment method — Google Pay or Apple Pay tend to go through more reliably than card entry. If the charge was deducted but coins never arrived, wait 15 minutes and restart the app before contacting support.

Messages not sending during live streams

If chat messages get stuck or don''t appear, the room is likely experiencing high server load. Leave the stream and rejoin. If the issue repeats across multiple streams, log out of your account, force-close the app, and log back in. Also check that you haven''t hit any temporary chat restrictions on your account.