Is Wolt down today?

How to Contact Wolt Technical Support?

- Official Website at https://wolt.com;

- Help Center at https://support.wolt.com;

- In-app support chat available;

- Submit request through app;

- Email support via help center;

- FAQ section at https://support.wolt.com;

- Social media support channels.

Latest News and Current Information:

- Official Website - https://wolt.com;

- Help Center - https://support.wolt.com;

- Blog - https://blog.wolt.com;

- X (Twitter) - https://twitter.com/wolt;

- Facebook - https://www.facebook.com/wolt;

- Instagram - https://www.instagram.com/wolt;

- LinkedIn - https://www.linkedin.com/company/wolt-oy;

- TikTok - https://www.tiktok.com/@wolt;

- Mobile Apps - Available on App Store and Google Play;

- Careers - https://careers.wolt.com.

Wolt Platform Outage: Food Delivery App Service Down

Service disruptions manifest as Wolt app not loading, website unavailable, orders failing, restaurant listings not showing, or complete platform inaccessible.

- Check internet connection stable;

- Refresh app or browser page;

- Clear app cache and data;

- Try different browser (Chrome/Firefox);

- Disable VPN or proxy temporarily;

- Update app to latest version;

- Wait 15-30 minutes for recovery;

- Switch between WiFi and mobile data;

- Restart mobile device completely;

- Try alternative delivery platform.

Order Placement Problem: Cannot Place Wolt Orders

Ordering issues include order failing, payment declined, "error processing request", checkout stuck, or confirmation not received.

- Verify payment method valid;

- Check card not expired/blocked;

- Try alternative payment method;

- Clear cookies and retry order;

- Verify restaurant open and accepting orders;

- Check delivery address correct;

- Disable browser extensions temporarily;

- Remove and re-add items to cart;

- Check minimum order amount met;

- Screenshot any error messages.

Wolt Account Login Fault: Cannot Access Profile

Login problems include password incorrect, account locked, app not recognizing credentials, profile inaccessible, or verification failing.

- Reset password via email link;

- Check email for verification message;

- Verify phone number or email correct;

- Try alternative login method;

- Clear app cache completely;

- Check account not suspended;

- Wait if temporarily locked;

- Reinstall app and retry;

- Verify SMS code received;

- Contact customer support.

Delivery Tracking Issue: Wolt Courier Location Not Updating

Tracking problems include courier location frozen, ETA incorrect, "order preparing" stuck, driver not moving, or status not updating.

- Refresh app to update tracking;

- Check internet connection stable;

- Wait for courier pickup confirmation;

- Verify restaurant confirmed order;

- Check estimated delivery time realistic;

- Contact courier through app chat;

- Allow time for restaurant preparation;

- Check for traffic or weather delays;

- Contact support if excessively delayed;

- Monitor push notifications.

Payment or Billing Problem: Wolt Charge Incorrect or Duplicate

Billing issues include overcharged, duplicate charges, wrong amount, refund not processing, or authorization hold issues.

- Review itemized order receipt carefully;

- Check for duplicate transactions;

- Verify delivery fee and service charges;

- Contact bank about pending charges;

- Allow 3-7 days for refund processing;

- Dispute charge through credit card;

- Keep all receipts and confirmations;

- Check for tips included in total;

- Request refund through app;

- Document all communications.

Delivery Not Arriving Problem: Wolt Order Missing or Late

Delivery issues include order not arriving, excessive delays, driver cancelled, wrong address delivered, or order status unclear.

- Track order in app real-time;

- Contact courier through in-app chat;

- Verify delivery address entered correctly;

- Check order status updates;

- Wait for updated ETA;

- Contact restaurant if order stuck;

- Report missing order immediately;

- Request refund for non-delivery;

- Check with neighbors if delivered;

- Document issue with screenshots.

Wolt+ Subscription Fault: Premium Membership Not Working

Subscription problems include Wolt+ not active, benefits not applying, free delivery not working, renewal failing, or cancellation issues.

- Verify subscription active in account;

- Check payment method valid;

- Restart app after subscription;

- Verify benefits applied at checkout;

- Check order meets free delivery criteria;

- Review subscription terms;

- Allow time for activation;

- Cancel and resubscribe if needed;

- Contact support for billing issues;

- Check subscription renewal date.

Restaurant or Menu Issue: Restaurants Not Loading or Unavailable

Restaurant problems include listings not showing, menu not loading, items unavailable, search not working, or favorites missing.

- Refresh app or browser;

- Check delivery area covered;

- Verify location services enabled;

- Try different search terms;

- Check restaurant operating hours;

- Remove and re-add filters;

- Clear search history;

- Update app to latest version;

- Check for temporary closures;

- Try different restaurant.

Promo Code or Discount Fault: Wolt Voucher Not Applying

Promotion problems include promo code invalid, discount not applied, "code expired" error, first order bonus failing, or referral credit missing.

- Check promo code expiration date;

- Verify minimum order value met;

- Apply code before checkout;

- Check terms and restrictions carefully;

- Try one promo at a time;

- Verify code not already used;

- Check restaurant participates;

- Enter code exactly as shown;

- Remove and re-add code;

- Contact support for valid issues.

Order Quality Problem: Wrong or Missing Items Delivered

Quality issues include wrong items delivered, missing items, cold food, damaged packaging, or incorrect order entirely.

- Check order against receipt immediately;

- Report missing items through app;

- Take photos of wrong items;

- Request refund or re-delivery;

- Don't consume wrong items;

- Contact support within timeframe;

- Check if restaurant made mistake;

- Provide detailed description;

- Request partial refund if applicable;

- Rate order honestly.

Courier or Driver Issue: Problems with Wolt Delivery Partner

Courier problems include driver not responding, unprofessional behavior, contact issues, delivery instructions ignored, or safety concerns.

- Contact courier through app chat;

- Provide clear delivery instructions;

- Track courier location;

- Report unprofessional behavior;

- Rate courier honestly after delivery;

- Contact support for serious issues;

- Don't share personal contact info;

- Use in-app communication only;

- Report safety concerns immediately;

- Document incidents with details.

Mobile App Crash Problem: Wolt App Keeps Freezing

App stability issues include frequent crashes, freezing, slow performance, features not responding, or loading errors.

- Update app to latest version;

- Restart mobile device completely;

- Clear app cache and data;

- Reinstall app from store;

- Check device OS version supported;

- Verify storage space available;

- Enable required app permissions;

- Test on different network;

- Use website as alternative;

- Report crashes through app store.