Is Kaspersky down today?

How to Contact Kaspersky Technical Support?

- Support Center at https://support.kaspersky.com;

- Submit request at https://support.kaspersky.com/b2c;

- My Kaspersky portal at https://my.kaspersky.com;

- Community forum at https://forum.kaspersky.com;

- Phone support (varies by region);

- Live chat (available for paid users).

Latest News and Current Information:

- Official Website - https://www.kaspersky.com;

- Support - https://support.kaspersky.com;

- X (Twitter) - https://twitter.com/kaspersky;

- Facebook - https://www.facebook.com/Kaspersky;

- YouTube - https://www.youtube.com/user/Kaspersky;

- LinkedIn - https://www.linkedin.com/company/kaspersky-lab;

- Instagram - https://www.instagram.com/kaspersky;

- Blog - https://www.kaspersky.com/blog;

- Threatpost - https://threatpost.com;

- My Kaspersky - https://my.kaspersky.com.

Kaspersky Outage: Antivirus Software Service Down

Service disruptions manifest as Kaspersky not launching, protection disabled, database updates failing, or application unresponsive completely.

- Restart Kaspersky application completely;

- Verify stable internet connection;

- Check Kaspersky servers status online;

- Update Kaspersky to latest version;

- Wait 15-30 minutes during maintenance;

- Check firewall not blocking Kaspersky;

- Verify Windows services running;

- Restart computer completely;

- Check antivirus license active;

- Monitor @Kaspersky for updates.

Update or Database Problem: Kaspersky Antivirus Updates Failing

Update issues include database not updating, "update failed" errors, definitions outdated, or download stuck.

- Retry update manually in settings;

- Check internet connection stable;

- Verify firewall allows Kaspersky updates;

- Clear update cache folder;

- Check proxy settings if configured;

- Verify sufficient disk space;

- Try alternative update servers;

- Check system date/time correct;

- Disable VPN temporarily;

- Restart Kaspersky service.

Scan or Detection Issue: Kaspersky Not Scanning Files

Scanning problems include scans not starting, threats not detected, scan frozen, or false positives appearing.

- Start scan manually from interface;

- Check scan settings configured correctly;

- Verify protection components enabled;

- Update virus databases first;

- Try quick scan instead of full;

- Check exclusions not blocking scan;

- Restart protection components;

- Run scan in safe mode;

- Check system resources available;

- Submit suspected files to Kaspersky.

License or Activation Problem: Kaspersky License Not Recognized

Licensing issues include activation failing, license expired warnings, key invalid errors, or subscription not applying.

- Verify license key entered correctly;

- Check license not expired;

- Remove and re-enter activation code;

- Verify license matches product version;

- Check subscription payment processed;

- Sign in to My Kaspersky account;

- Verify device count within limit;

- Contact Kaspersky billing support;

- Check license valid for region;

- Review purchase confirmation email.

Performance or System Slowdown Fault: Kaspersky Slowing Computer

Performance issues include high CPU usage, slow boot times, system freezing, RAM consumption excessive, or applications lagging.

- Adjust scan schedule to off-peak;

- Disable unnecessary protection features;

- Add trusted applications to exclusions;

- Reduce scan intensity settings;

- Check background tasks not excessive;

- Increase system virtual memory;

- Close resource-heavy applications;

- Update Kaspersky to optimize performance;

- Check malware not causing slowdown;

- Consider upgrading system hardware.

Real-Time Protection Problem: Kaspersky Protection Disabled

Protection component issues include real-time protection off, file shield disabled, web protection not working, or modules failing.

- Enable protection in settings manually;

- Check Windows services running;

- Verify conflicting software removed;

- Restart Kaspersky protection components;

- Check license active and valid;

- Update to latest version;

- Repair Kaspersky installation;

- Check group policy not disabling;

- Verify administrator permissions;

- Reinstall Kaspersky if persists.

Installation or Uninstall Issue: Cannot Install Kaspersky Antivirus

Installation problems include setup failing, "installation error" messages, previous version conflicts, or uninstall incomplete.

- Run installer as administrator;

- Remove previous antivirus completely;

- Use Kaspersky removal tool;

- Disable Windows Defender temporarily;

- Check system requirements met;

- Verify sufficient disk space;

- Download fresh installer from official site;

- Check Windows updates current;

- Restart in safe mode to install;

- Review installation logs for errors.

VPN or Secure Connection Problem: Kaspersky VPN Not Working

VPN functionality issues include connection failing, VPN not starting, slow speeds, or servers unavailable.

- Verify VPN feature in subscription;

- Check internet connection active;

- Try different VPN server location;

- Restart VPN component;

- Check firewall allows VPN;

- Verify VPN quota not exceeded;

- Update Kaspersky to latest;

- Disable other VPN software;

- Check VPN protocol settings;

- Test with different network.

Password Manager or Safe Money Fault: Kaspersky Features Not Working

Additional feature problems include Password Manager not syncing, Safe Money not activating, parental controls broken, or Privacy Cleaner failing.

- Enable specific feature in settings;

- Verify feature in subscription plan;

- Check browser extension installed;

- Restart Kaspersky application;

- Update feature components;

- Clear browser cache/cookies;

- Check permissions granted;

- Verify account synchronized;

- Reinstall browser extension;

- Contact support about feature.

False Positive or Blocked Application Issue: Kaspersky Blocking Safe Files

Detection error problems include legitimate files quarantined, applications blocked incorrectly, websites falsely flagged, or trusted programs deleted.

- Add file/app to exclusions list;

- Restore file from quarantine;

- Submit false positive to Kaspersky;

- Check file reputation online;

- Temporarily disable specific protection;

- Add website to trusted zone;

- Create application rule exception;

- Update virus databases;

- Check detection reason in logs;

- Wait for database correction.

Network or Firewall Problem: Kaspersky Blocking Internet Connection

Network blocking issues include internet not working, applications cannot connect, network rules broken, or firewall too strict.

- Check firewall settings configured;

- Add application to firewall exceptions;

- Disable firewall temporarily to test;

- Verify network adapter enabled;

- Check network rules not blocking;

- Reset network settings in Kaspersky;

- Verify trusted network selected;

- Check application permissions granted;

- Review firewall logs;

- Create custom network rule.

My Kaspersky or Cloud Problem: Cannot Access Kaspersky Account

Cloud service issues include My Kaspersky login failing, device sync broken, cloud storage unavailable, or account locked.

- Verify email and password correct;

- Use password recovery option;

- Check account not suspended;

- Verify email address confirmed;

- Clear browser cache and retry;

- Check internet connection stable;

- Try different browser;

- Verify device connected to account;

- Check sync settings enabled;

- Contact support for account recovery.

Mobile App or Cross-Platform Issue: Kaspersky Mobile Not Working

Mobile application problems include app crashing, antivirus not scanning, anti-theft failing, or features unavailable.

- Update Kaspersky app to latest;

- Clear app cache and data;

- Restart smartphone completely;

- Check sufficient storage available;

- Verify device OS compatible;

- Reinstall app from official store;

- Check permissions granted fully;

- Verify license covers mobile;

- Check battery optimization settings;

- Report crashes with logs.

Notification or Alert Problem: Kaspersky Notifications Not Appearing

Notification issues include alerts missing, warnings not showing, pop-ups disabled, or critical messages blocked.

- Enable notifications in settings;

- Check Windows notification settings;

- Verify Do Not Disturb mode off;

- Check notification types enabled;

- Verify Kaspersky in system tray;

- Review notification history;

- Check display settings correct;

- Restart notification service;

- Verify notifications not blocked;

- Check event log for alerts.

Quarantine or Removal Problem: Cannot Delete or Restore Quarantined Files

Quarantine management issues include files stuck in quarantine, restore failing, deletion errors, or quarantine full.

- Try restoring file with exclusion;

- Empty quarantine manually;

- Check file permissions;

- Run as administrator;

- Verify disk space available;

- Check file not in use;

- Restart computer and retry;

- Use Kaspersky removal tool;

- Check file not system critical;

- Contact support for assistance.