based on user reports and queries over the last 24 hours
Heroes of the Storm outage statistics
- Check your internet connection stability
- Verify Battle.net credentials are correct
- Restart the Battle.net client completely
- Clear Battle.net cache files from your system
- Temporarily disable firewall or antivirus software to test connection
- Update graphics card drivers to latest version
- Run the Blizzard Repair Tool from Battle.net client
- Lower in-game graphics settings
- Close background applications consuming system resources
- Check for overheating components on your PC
- Select a different game region if available
- Verify server status on official Blizzard status page
- Use wired Ethernet connection instead of WiFi
- Contact your ISP about potential routing issues
- Wait for Blizzard to resolve server-side maintenance
- Restart the matchmaking process after 5-10 minutes
- Ensure game version is up to date
- Check if game mode has sufficient player population
- Avoid peak hours if experiencing long queue times
- Verify network latency meets game requirements
- Lower graphics quality settings
- Set frame rate limit to match your monitor refresh rate
- Disable unnecessary background processes
- Defragment game files if installed on HDD
- Monitor system temperatures during gameplay
- Use different payment method
- Clear browser cache if using web store
- Check with your bank for transaction approvals
- Verify account has no purchase restrictions
- Contact Blizzard support for billing assistance
- Update sound card drivers
- Verify game files through Battle.net client
- Disable custom skins or mods if installed
- Adjust audio settings in game options
- Check display resolution compatibility
- Restart Battle.net client
- Check friends list privacy settings
- Verify you're not experiencing chat restrictions
- Re-login to Battle.net service
- Ensure game invites are sent to correct battletag
Heroes of the Storm
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