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Lyrics won''t load on the page

The most common reason a song page won''t open is a stuck browser cache. Clear it, force-reload the tab with Ctrl+Shift+R, and try again. If that doesn''t help, switch to a different browser — Genius occasionally breaks in older versions of Chrome or Firefox.

Search returns no results

Typos aside, the search index sometimes lags after a new track is added. Try searching by artist name only, then browse to the song manually. If the search bar freezes mid-input, disable browser extensions — ad blockers are a frequent culprit here.

Account login fails or loops

If you''re stuck on the login screen or keep getting redirected back to it, the issue is almost always a corrupted session cookie. Log out completely, clear site data for genius.com, then log back in. For Google or Facebook sign-in, make sure third-party cookies aren''t blocked in your browser settings.

Annotations and edits won''t save

When your annotation disappears after hitting submit, check a few things:

- The text field has a character limit — exceeding it silently fails the save

- Switching tabs mid-edit loses the draft with no warning

- A flaky connection at the moment of submission is enough to drop the request

Images and album art not displaying

Missing artwork usually means the CDN request got blocked or timed out. Reload the page; if thumbnails are still broken, check whether your network restricts external image domains. Switching from Wi-Fi to mobile data often resolves it immediately.

Mobile app freezes or crashes

The iOS and Android apps tend to freeze when the local cache grows too large. Go to app settings, clear the cache, and restart. If crashes persist after an update, uninstall and reinstall — the new build sometimes ships with a broken local database that a clean install fixes.