Is AliExpress down today?

How to Contact AliExpress Technical Support?

- Help Center at helppage.aliexpress.com;

- Live chat support in app or website;

- Submit ticket through "Contact Customer Service";

- Online customer service 24/7;

- Message center for order-specific issues;

- Dispute center for refund requests;

- Email support available through help center.

Latest News and Current Information:

- X (Twitter) - https://x.com/AliExpress_EN;

- Facebook - https://www.facebook.com/AliExpress;

- Instagram - https://www.instagram.com/aliexpress;

- YouTube - https://www.youtube.com/aliexpress;

- Official Website - https://www.aliexpress.com;

- Help Center - https://helppage.aliexpress.com;

- Mobile App - iOS/Android app stores;

- Seller Center - https://sell.aliexpress.com.

AliExpress Outage: Service Unavailable or Website Not Loading

When AliExpress experiences an outage, users may encounter website loading errors, app crashes, or complete inability to access the platform.

- Check AliExpress social media for status updates;

- Try accessing through different browsers or devices;

- Verify internet connection is stable;

- Clear browser cache and cookies;

- Try AliExpress mobile app if web not working;

- Switch between Wi-Fi and mobile data;

- Wait 15-30 minutes during confirmed outages.

Payment Problem: Transaction Failed or Payment Not Processing

Payment issues include card declined, payment errors, or transaction timeout.

- Verify card details entered correctly;

- Check sufficient funds available;

- Try different payment method;

- Ensure card supports international transactions;

- Contact bank to authorize payment;

- Check if card is 3D Secure enabled;

- Try PayPal or alternative payment;

- Clear browser cache and retry;

- Disable VPN during payment.

Order Tracking Fault: Tracking Not Updating or Package Status Unknown

Tracking problems include no tracking updates, incorrect status, or tracking number invalid.

- Wait 3-5 days for initial tracking update;

- Check tracking on carrier website directly;

- Verify tracking number copied correctly;

- Track via 17track.net or parcelsapp.com;

- Check spam folder for shipping updates;

- Contact seller for tracking information;

- Allow time for customs processing;

- Check if package requires pickup.

Login or Account Issue: Cannot Sign In or Account Locked

Authentication problems include login errors, account suspended, or password reset issues.

- Verify username and password correct;

- Use "Forgot Password" option;

- Check email for verification codes;

- Clear browser cache before login;

- Try logging in from different device;

- Check if account suspended (check email);

- Contact customer service for locked accounts;

- Verify email address associated with account.

Product Search Problem: Cannot Find Items or Search Not Working

Search issues include no results appearing, filters not working, or incorrect results.

- Try different search keywords;

- Use filters to narrow results;

- Check spelling of product name;

- Remove special characters from search;

- Try browsing categories instead;

- Clear search history and cache;

- Switch to different country version;

- Use product image search feature.

Shipping or Delivery Fault: Package Not Delivered or Delayed

Delivery problems include package not arriving, delivery delays, or lost shipments.

- Check estimated delivery time in order details;

- Verify shipping address is correct;

- Track package on carrier website;

- Wait for customs clearance if international;

- Check with local post office for pickup;

- Contact seller after buyer protection expiring soon;

- Open dispute if delivery time exceeded;

- Provide alternative delivery address if needed.

Refund or Dispute Issue: Refund Not Received or Dispute Problems

Refund problems include refund delays, dispute rejected, or incorrect refund amount.

- Open dispute before buyer protection ends;

- Provide clear evidence (photos, videos);

- Respond to seller's proposals promptly;

- Check refund processing time (7-15 days);

- Verify refund method (original payment);

- Escalate dispute if seller unresponsive;

- Contact AliExpress customer service;

- Check bank statement for refund.

Cart or Checkout Problem: Cannot Add to Cart or Checkout Fails

Cart issues include items not adding, checkout errors, or coupon not applying.

- Clear browser cache and cookies;

- Try different browser;

- Check if item still available;

- Verify shipping address complete;

- Remove and re-add items to cart;

- Try checking out without coupons first;

- Disable browser extensions;

- Check item quantity limits.

Coupon or Promo Code Fault: Discount Not Applying or Code Invalid

Coupon problems include codes not working, discounts not applying, or expired coupons.

- Check coupon expiration date;

- Verify minimum purchase requirements met;

- Apply coupon before payment;

- Check if coupon valid for specific items;

- Remove and reapply coupon code;

- Check coupon terms and conditions;

- Try using coins instead;

- Contact seller for store coupons.

Mobile App Issue: AliExpress App Not Working or Crashing

Mobile app problems include app crashes, features unavailable, or slow performance.

- Update AliExpress app to latest version;

- Clear app cache and data;

- Check phone storage space available;

- Restart phone completely;

- Reinstall AliExpress app;

- Grant necessary app permissions;

- Check internet connection stable;

- Disable battery optimization for app;

- Try accessing via mobile browser.